ShopJimmy sells replacement parts and components for major appliances including dryers, washing machines, refrigerators, and ranges. This page aggregates customer reviews to help you understand shoppers' experiences with product quality, shipping speed, pricing, and customer service at ShopJimmy.
ShopJimmy Reviews
2.2
25 reviews
What Shoppers Say About ShopJimmy
Created with AI, based on recent reviews
ShopJimmy specializes in replacement appliance parts and components. Shoppers who receive working parts generally praise the quick delivery, competitive pricing on hard-to-find items, and product accuracy. However, the store has significant customer service issues: multiple reviewers report receiving defective parts, difficulty obtaining refunds, and unresponsive support when problems arise. One customer waited a year before discovering a replacement timer was broken and was denied a refund for waiting too long. Another received only a partial refund after ordering the wrong item. Shipping costs and customs delays have also frustrated international buyers.
The polarized rating distribution reflects a stark divide between satisfied customers who receive functional parts quickly and frustrated customers dealing with defective products and poor refund policies. Those experiencing problems report that customer service is unwilling to resolve issues, particularly after a certain time period has elapsed. For shoppers considering ShopJimmy, verifying part compatibility beforehand and understanding the return policy appears essential, as some customers suggest checking alternative retailers like Amazon before purchasing.
Customer Reviews (25)
Sorted by: Most recentMatthew C.Feb 19, 2025
Ordered an oven control board. What arrived was a defective used part. They offered to replace it initially but after that stopped replying to my messages. I've basically lost close to $200 and my oven's still broken. I won't be using or suggesting ShopJimmy to anyone in the future.
Amanda S.Feb 12, 2025
They said my order shipped out the same day I bought it. But the tracking info that's almost a month old now shows they printed a label and never actually shipped anything. They refuse to refund me or give updated shipping details. They claimed almost ten days ago they re-shipped my stuff. I'm starting to think I've been scammed. They also stopped answering my emails. Extremely unprofessional.
Jennifer M.Nov 29, 2024
I purchased a replacement control board for my dishwasher that stopped working. The price was substantially lower than what other vendors charge, which seemed suspicious at first, but I decided to take the risk since I could send it back if it didn't work out. It arrived on schedule, was the right part, installed easily, and performs perfectly. This saved me considerable cash versus hiring a technician or replacing the whole dishwasher. Will definitely be ordering from them again.
Lisa P.Nov 29, 2024
Got a replacement control board for my dishwasher that had quit working. The price was way cheaper than competitors, which made me nervous, but I figured I could return it if needed. The board got here quickly, fit perfectly as a replacement, went in with no issues, and it works great. Saved me a bunch of money compared to calling a repair person or buying a new dishwasher. I'll definitely order from them again.
Patrick R.Sep 25, 2024
Absolutely the worst. Their warehouse team told me the parts would be exact matches for my Samsung curved TV. The box even labeled them correctly. But when I opened it, the parts were from a 55 inch model with a different power supply. Everything looked right until you tried to power on the TV and got nothing. I swapped back to my original parts and still nothing. After waiting three days, they said they'd send the right ones. Two weeks pass and I get the exact same wrong parts again. They contacted their supply manager who insisted they were correct. I went straight to Samsung.com and showed them screenshots of their compatibility chart proving they weren't interchangeable. Samsung told me to send both sets back for a refund but couldn't help beyond that. This was honestly the worst shopping experience I've ever had.
ShopJimmy Review FAQ
What is ShopJimmy's overall rating?
ShopJimmy is rated 2.2 out of 5 based on 25 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed: 68 percent of reviews are one-star, 28 percent are five-star, and 4 percent are four-star, with no two or three-star reviews.
What do satisfied customers say about ShopJimmy?
Reviewers who rate ShopJimmy five stars consistently mention quick delivery times, competitive pricing on hard-to-find appliance parts, and parts that arrive in good condition and match their original components. One customer noted particularly fast service on a replacement control board, and another praised the availability and pricing of a difficult-to-find electric range switch.
What are the main complaints about ShopJimmy?
The primary complaints center on receiving defective or broken parts and severe difficulties obtaining refunds or replacements. Customers report that support becomes unresponsive if claims are made after a certain period, even when the defect was not immediately obvious. One reviewer received only a partial refund after ordering the wrong item. Shipping costs, particularly for international orders, and customs delays have also frustrated some buyers.
Do customers recommend ShopJimmy?
Recommendations are mixed and highly dependent on customer experience. Satisfied customers who receive working parts promptly would likely recommend the store. However, multiple dissatisfied reviewers explicitly warn against using ShopJimmy and suggest checking alternative retailers like Amazon before ordering. Customers emphasize the importance of verifying part compatibility upfront given the refund challenges.
How can I leave a review of ShopJimmy on RetailCoupons.com?
You can submit a review on RetailCoupons.com by visiting ShopJimmy's store page, clicking the review submission option, and sharing your experience with a star rating and written feedback. Reviews help other shoppers make informed purchasing decisions and provide valuable feedback to retailers.