Silhouette America sells cutting machines and design software for crafters and small businesses. This page aggregates verified customer ratings and reviews to help shoppers understand the real experience of buying and using Silhouette products and services. Read honest feedback from verified purchasers below.
Silhouette Reviews
1.4
24 reviews
What Shoppers Say About Silhouette
Created with AI, based on recent reviews
Silhouette receives overwhelmingly negative feedback, with 1.4 out of 5 based on 24 reviews. The primary complaints center on customer service accessibility (lengthy hold times with no response), account suspension issues without explanation, software problems following updates, and billing discrepancies such as unwanted duplicate charges and unrefunded return shipping. Additional frustrations include software being sold separately rather than included with expensive machines, subscription cancellations occurring without authorization, and difficulties navigating the Silhouette Connect platform. A small number of reviewers note the machines themselves function well initially, but this is vastly outweighed by operational and support failures.
The accumulated complaints suggest systemic problems across customer service, account management, software delivery, and order fulfillment. Long wait times without resolution, unexplained account suspensions, and billing errors have driven customers to recommend purchasing through third-party retailers rather than directly from Silhouette. The stark disconnect between product quality and company operations indicates that even satisfied machine owners become frustrated by the broader customer experience.
Customer Reviews (24)
Sorted by: Most recentChristopher L.Feb 19, 2023
ABSOLUTELY THE WORST CUTTING MACHINE SOFTWARE OUT THERE. This program is so poorly designed it completely crashed my brand new M2 MacBook Pro. The actual cutting machine works great, but the software is just terrible.
Michael T.Dec 13, 2022
There's basically zero customer support here. I've sent emails, messaged them on social media, and tried the chat option. Nothing works for getting my questions answered. It's really tough to troubleshoot anything when the online resources don't help. I've been waiting six months for someone to get back to me and haven't heard a peep.
Susan M.May 12, 2022
My Silhouette cutting machine is wonderful. I'm using a Cameo 4 now after having their original model for over 12 years. Beyond just the machine's capabilities, what makes them different from other cutting machine companies is they don't try to squeeze you for cash - you pick whether you want to work with their shop, buy a subscription, purchase gift cards, grab individual designs, or skip it entirely. The software has always been great for building your own creations. Cameo machines require some learning time, but the payoff is fantastic once you're comfortable with it. You can fine-tune settings and build personalized profiles that open up a lot of creative possibilities.
Margaret H.May 12, 2022
My Silhouette cutting machine is fantastic. I've been using their products for over a decade, and my current Cameo 4 is amazing. What really sets them apart from other cutting machine companies is they don't try to milk you for every penny - you get to decide how involved you want to be with their store and whether you subscribe, get vouchers, purchase individual designs, or skip it all. The software is excellent for creating your own work and always has been. Cameo machines take a bit to master, but once you get the hang of it, the ability to make small adjustments and save custom settings gives you tons of room to be creative.
Silhouette Review FAQ
What is Silhouette's average rating on RetailCoupons.com?
Silhouette is rated 1.4 out of 5 based on 24 customer reviews on RetailCoupons.com. The overwhelming majority of reviews are one-star ratings, with very few positive reviews.
What do customers complain about most?
The most common complaints involve customer service being unreachable (extended hold times), unexplained account suspensions, billing errors (duplicate charges without authorization), subscription cancellations without customer action, and software issues after updates. Customers also object to being charged separately for essential software rather than having it included with the machine.
Are there any positive reviews?
A small percentage of reviews (8 percent) rate Silhouette favorably, with some noting the machines themselves work well. However, these positive reviews are significantly outnumbered by negative ones focused on customer service failures and billing problems.
Do customers recommend buying from Silhouette directly?
No. Multiple reviewers explicitly recommend avoiding direct purchase from Silhouette and instead buying through third-party retailers like eBay, Facebook Marketplace, classifieds, or estate sales. Customers cite poor customer service and billing issues as reasons to avoid the official store.
What should I know before purchasing from Silhouette?
Be prepared for potential account and billing issues, expect difficulty reaching customer service, and plan for additional costs such as return shipping not being refunded. Verify that you receive the correct quantity and number of items before the return window closes. Consider purchasing from authorized retailers rather than directly from Silhouette based on reviewer feedback.