Snapfish offers custom photo products and personalized gifts including prints, blankets, calendars, and cards. This page aggregates customer reviews to help you understand what shoppers experience when ordering from Snapfish, covering product quality, shipping, customer service, and overall satisfaction.
Snapfish Reviews
1.3
19 reviews
What Shoppers Say About Snapfish
Created with AI, based on recent reviews
Snapfish is rated 1.3 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. Reviewers report significant issues including packages that never arrive, unresponsive customer service channels (described as automated systems), quality control problems such as damaged or defective items, and product quality that does not match advertised descriptions. One customer noted that a promotional blanket advertised as plush fleece arrived as thin felt material, while another received holiday cards with visible damage despite paying for expedited shipping. A small number of customers mention having used the service previously with acceptable results, suggesting quality may have declined.
Additional complaints include long shipping delays for orders, an aggressive account deletion policy that pressures customers to make purchases every 18 months or lose saved photos and projects, and missing features such as the inability to add Juneteenth as a holiday option to custom calendars. Shoppers consistently highlight the inability to reach human customer service representatives as a major frustration when issues arise. The overwhelming sentiment is that Snapfish is not recommended, with reviewers explicitly stating they would not order again.
Customer Reviews (19)
Sorted by: Most recentWilliam K.Dec 12, 2025
I placed an order back in November. It didn't show up, so a rep created a replacement that was supposed to arrive by December 10. That one didn't come either. It's really let me down. I would never use Snapfish again.
Christopher M.Dec 12, 2025
Don't bother ordering. They gave me two different delivery dates through email but my photos still haven't arrived! And there's no way to actually talk to anyone for help. Just don't use them.
Nicole S.Dec 12, 2025
Snapfish delivered my custom holiday cards with the WRONG FAMILY printed on them! Their so called customer service is pathetic. You can only reach them through online chat and nothing gets resolved.
Amanda J.Dec 12, 2025
I ordered Christmas cards and paid extra to have the return address printed on the envelopes as a time saver since I had so many. The cards showed up with blank envelopes and no return address anywhere. I asked for a refund for that part of my order but there's no phone number to call. You have to use their online chat but because of the holidays and lots of orders, the wait is always over 100 people. If your phone even locks or you click to another tab, you get kicked out and sent to the back of the line. Same thing happens on a computer. I tried for four days straight but unless you can stay focused on one screen for two hours straight without switching anything, you won't ever connect with someone.
Patricia H.Dec 12, 2025
The quality was really bad. Their standards are way too low. Everything I received didn't even look like something a professional would make.
Gary L.Dec 10, 2025
I bought some photo tiles they were promoting on Black Friday with a 60% discount. I think I got about 13 of them. I put in the coupon code and the discount appeared in my cart showing a total of 78 dollars. Then I completed the purchase and was charged 180 instead. I emailed them right away but they never replied. When I tried their chat support I got disconnected three separate times. They asked me what the discount code was but I couldn't remember it off the top of my head and hadn't saved a screenshot. They told me they couldn't help without it. I pointed out that they're the company and should know their own code and could just apply it. I asked to speak with someone with more authority but they said that wasn't possible and then closed the chat. I have pictures of all these conversations. If a company doesn't care about helping its customers, I'm not going to do business with them anymore.
Robert T.Dec 10, 2025
The editing tools for customizing calendars are fantastic! I got 6 calendars and every single one was perfect. They showed up fast and were packaged really well through the mail service. Amazing work Snapfish! I always choose to order straight from Snapfish instead of going through big retailers like Walmart or CVS. The difference in how good they look is really noticeable.
Tommy R.Dec 10, 2025
Main issue is the customer service team won't give updates about where your package is and you can't reach them anyway. I'm switching to Amazon for delivery going forward. Just be aware if you're considering ordering.
Susan T.Dec 8, 2025
We got our holiday cards from this company and they arrived all bent and damaged. I sent them two emails with pictures showing the damage but nobody got back to me. Then I tried their chat service and the person told me it was too late to do anything. We didn't get any money back either. Just go somewhere else. This place has terrible quality and even worse customer service.
Snapfish Review FAQ
How is Snapfish's overall rating calculated?
Snapfish is rated 1.3 out of 5 stars based on 19 customer reviews collected on RetailCoupons.com. The rating reflects the average of all individual star ratings shoppers have submitted.
What do customers praise most about Snapfish?
A very small percentage of reviews are positive. One five-star review mentions that the ordering system is straightforward and easy to navigate. Some customers who have used the service in the past note that photo quality was previously acceptable, though they express concern about recent service changes.
What are the most common complaints about Snapfish?
The primary complaints include packages failing to arrive, unresponsive customer service with only automated chat responses available, product quality issues and visible defects upon arrival, product descriptions that do not match what is shipped, excessive shipping delays, quality that does not match the price charged, and an aggressive account deletion policy that threatens to remove customer photos and saved projects if no purchase is made within 18 months.
Is Snapfish recommended by shoppers on RetailCoupons.com?
No. The overwhelming majority of reviewers explicitly state they would not recommend or order from Snapfish again. Only a very small fraction of reviews are positive.
How can I write a review of Snapfish?
RetailCoupons.com welcomes reviews from customers with direct experience ordering from Snapfish. Share details about your order, product quality, shipping experience, customer service interactions, and your overall satisfaction to help other shoppers make informed decisions.
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