Spongelle offers bath and body products marketed as cleansing solutions with decorative or functional appeal. This page aggregates customer ratings and reviews from shoppers who have purchased from Spongelle's website. Read what buyers say about product quality, shipping times, customer service responsiveness, and overall satisfaction before you order.
Spongelle: Beyond Cleansing Reviews
1.4
13 reviews
What Shoppers Say About Spongelle: Beyond Cleansing
Created with AI, based on recent reviews
Shoppers report severe fulfillment and customer service issues with Spongelle. Multiple reviews describe orders stuck in processing for weeks or months without shipping, preorders delayed well past promised dates, missing items from shipments, and unresponsive customer support across email, phone, and social media channels. Several reviewers note that while the actual Spongelle products themselves are described as great or amazing, the company's operational failures and inability to resolve problems make purchasing unreliable and frustrating.
A small number of reviews (8 percent) rate the store positively, suggesting some orders do arrive successfully. However, the overwhelming majority of feedback focuses on fulfillment delays, lack of communication from support staff, incomplete orders, and a pattern of broken commitments, particularly with preorder purchases. The rating distribution shows that 85 percent of reviews are one-star ratings, indicating systemic problems that affect most customers.
Customer Reviews (13)
Sorted by: Most recentCarolyn W.Nov 2, 2021
This company has been a nightmare. I've been sending emails for days about my order and got one response about delivery, but my package still hasn't shown up. Now I'm emailing them daily and getting nothing back. I've asked for a refund multiple times with zero response. I paid for this order a month ago and still don't have anything to show for it.
Michelle T.Jan 12, 2021
I bought a bunch of items to use as stocking stuffers for different people and placed the order December 10th. It didn't show up until December 24th, which meant the gifts were too late for the people I was giving them to. On top of that, one item never made it into my package. When I contacted support, I got back a pretty dismissive email suggesting I should just accept delays because of the pandemic situation. They said they'd send me the missing item soon. Fast forward to January 12th and still nothing. I reached out again on January 11th and included all my previous emails. Their response was just a tracking number for my original order saying it was delivered, which completely ignored everything I'd sent them. It's clear they didn't even read my earlier messages. I'm worn out from going back and forth with no real help. At this point I just want my money back.
Spongelle: Beyond Cleansing Review FAQ
What is the average rating for Spongelle, and how many reviews are included?
Spongelle is rated 1.4 out of 5 by 13 shoppers on RetailCoupons.com. The vast majority of ratings are one-star, with a small percentage of two-star and five-star reviews.
What do shoppers praise about Spongelle?
Customers who rate Spongelle positively consistently mention that the actual products themselves are great, amazing, or high quality. Some reviewers also note fast warehouse processing and quick packing when orders do ship successfully.
What are the main complaints about Spongelle?
The most common complaints involve shipping delays lasting three weeks to several months, unshipped preorders with broken promises, unresponsive customer service via email/phone/social media, missing items in shipments, and orders stuck in carrier limbo with tracking labels created but packages never picked up. Several reviews mention the company stops responding after initial contact attempts.
Do shoppers recommend ordering from Spongelle?
Most reviewers explicitly advise against ordering from Spongelle, particularly recommending to skip the preorder option entirely. One shopper stated the company's operational issues are too frustrating to justify placing another order despite liking the products themselves.
How can I write or submit a review for Spongelle on RetailCoupons.com?
RetailCoupons.com welcomes reviews from verified customers. Share your honest experience with Spongelle's products, shipping, packaging, and customer service. Detailed reviews including specific timeframes, support interactions, and whether items arrived as ordered help other shoppers make informed decisions.
Looking for Spongelle: Beyond Cleansing coupons?
View Spongelle: Beyond Cleansing Coupons
17 active codes right now. Save before you check out.