Stojo Reviews

I'd give negative stars if I could for Stojo's customer service. My order arrived without all the pieces I paid for. When I asked about a refund, they told me I'd have to ship the item back to them at my own expense, which made no sense. After that, they just stopped talking to me completely. It's clear this company doesn't care about taking care of customers. They're happy to take your money and move on. Do yourself a favor and shop somewhere else.

Stojo charged me right away but then never actually sent my items. Most companies at least wait until they're ready to ship before taking your money, but not them. When I tried to figure out what was going on via email, it took them a week to respond each time. Even though they promised they'd fix it and get my order out, the product never came. I ended up having to contact my bank to get the charge reversed. Whether they're intentionally scamming people or just that disorganized, the result is the same either way. I'd tell anyone thinking about buying from them to look for another option.

Ordered items back in late November and placed two separate orders. One of them I asked to cancel a few days later and got a response pretty quickly. The other order I didn't check on until the end of January. That's when I started emailing, calling, messaging on social media, and nothing. Still haven't gotten the package and haven't heard anything back. I requested a refund and disputed it with my bank too. Hoping I can at least get my money back because this whole experience has been a letdown.

Shop elsewhere if you can. I ordered something on November 14th as a holiday gift. By mid-December it hadn't shown up, so they agreed to send a replacement. Still nothing by late December, so I called my credit card company for a chargeback. Then in January they finally emailed saying it was sitting in a UK warehouse. When the package eventually arrived at my place, I got notified I owed customs fees. I'd already started the chargeback process, so I sent them an urgent email asking them to confirm the charge would be reversed. The next day they replied with information about customs duties and basically said that's my problem. I sent another message explaining that wasn't the point, the point was they never delivered on time in the first place. You won't catch me ordering from them again.

Every single item I purchased came with problems. They all had visible scratches, and some of them leaked. The staff wasn't helpful when I reached out about it either. The owner's attitude when handling my complaint was pretty unprofessional too. This is a company you'll want to avoid. Don't waste your time or money on them.

I'd been wanting to try their products and got excited when I saw a huge Black Friday discount advertised. Something felt fishy about the shipping costs though, so I looked closer. Turns out they're importing from overseas and marked everything up by exactly 50 percent just to offer that same 50 percent discount. It's a complete scam to make you think you're getting a deal. I'm glad I caught it before falling for their tricks.

UPDATE: The company recently tried getting my negative review taken down and asked for my order details. Just so you know, I bought this particular item from another retailer and provided my order information when they contacted me. Instead of fixing the terrible quality and poor service I experienced, they waited almost a year and then decided to challenge my review rather than make things right. I'm more than willing to share all the email exchanges where I had to follow up multiple times just to get a response. I bought a 24-ounce collapsible container and after using it twice, the lid mechanism stopped closing properly. I went to their website, started a chat, gave them my email and explained what happened. They said someone would get back to me in minutes. An hour went by and I messaged again several times with still no response. As a new customer, I was already disappointed by the product itself, but the complete lack of support made the whole experience even worse.