Sun Country Airlines is a US airline offering flights from multiple US cities, with a focus on low-cost travel options. This page aggregates customer reviews and ratings from shoppers who have booked and traveled with Sun Country, providing insight into the airline's service quality, pricing, and customer experience.
Sun Country Airlines Reviews
1.7
18 reviews
What Shoppers Say About Sun Country Airlines
Created with AI, based on recent reviews
Sun Country Airlines is rated 1.7 out of 5 by 18 shoppers, with reviews sharply divided between satisfied budget-conscious travelers and customers experiencing significant operational failures. The small group of positive reviewers praise Sun Country for offering the cheapest direct flights, particularly for students and budget travelers flying within the airline's route network. However, the vast majority of reviews document serious issues including flight delays and cancellations, poor customer service responsiveness, seat reassignment despite paid selections, damaged baggage, and non-functional voucher systems that prevent redemption.
Recurring complaints focus on operational mismanagement and problematic customer support. Multiple reviewers report they were unable to use travel vouchers provided by the airline due to system errors and unhelpful support teams. Customers describe the flight crew as unwelcoming, cancellation policies as nonsensical, and the airline's accountability for both technical issues (broken toilets, aircraft fires) and handling failures (torn luggage, scattered belongings) as lacking. Even long-time customers report noticeable service deterioration. For budget-conscious flyers on specific routes, the low fares may justify the risk, but most reviewers emphasize the poor overall experience makes the savings not worthwhile.
Customer Reviews (18)
Sorted by: Most recentDavid N.Mar 27, 2026
Really appreciate having this option. I'm a student at a Minnesota university and Sun Country has the cheapest direct flights home for semester breaks. Their low fares make it possible for me to visit family regularly, which means a lot. It's a solid choice if you're on a tight budget.
Jessica M.Mar 24, 2026
What a letdown. Sun Country has really gone downhill over the years. I've been a loyal customer for nearly 40 years and this last trip was a disaster. They reassigned our seats even though we had paid for specific ones, the flight crew was incredibly unwelcoming and had bad attitudes throughout, and when I tried to get help afterwards, nobody seemed to care. It breaks my heart because this airline used to actually be good.
Rebecca K.Aug 22, 2025
Terrible airline. Skip them completely. I was forced to book last minute because of an emergency and they delayed the flight by an hour and a half, which caused me to miss both of my connecting flights with barely any explanation. When I landed, my luggage was torn open and my belongings were scattered all over the baggage claim area. They damaged both my bags and ruined my whole travel plan, costing me significant time and money. Stay away.
Nicole S.Jul 21, 2025
My spouse and I flew Sun Country to Mexico and it was the absolute worst airline experience we've had. Our flight to Mexico was cancelled because the aircraft caught fire. On the return trip from Mexico, we were delayed because of something ridiculous like a broken toilet paper holder. Once we finally got back to Texas, there were more delays. We couldn't get to a proper gate at the airport, so they dropped us on the tarmac where we had to wait hours to get picked up by a bus and disembark. Do not fly with Sun Country.
Ryan B.Jun 25, 2025
Had an impossible time trying to use a voucher they gave me. Couldn't book a flight with it. Their support team didn't really want to help. I tried multiple payment methods and kept getting declined, so I called my card issuer. My bank said the problem was on Sun Country's end. Sun Country promised to have their accounting department look into it and called back with nothing useful except telling me to try again, even though I'd already done that twice. It was just mistake after mistake.
Michael T.Jun 23, 2025
Worst airline I've ever traveled on by far. Their cancellation policies make no sense because they issue travel vouchers that are basically worthless and can't even be used right away on your next trip. I can't recommend booking with them. It's just throwing away money and dealing with useless customer service. If they actually had a responsive support team, things would be different, but it's another headache.
Thomas R.Dec 30, 2024
They cancelled my Saturday flight out of Boston with no warning. The earliest replacement they offered was two days away on Monday. They didn't help me rebook with anyone else. I had to book on a different airline and pay three times what I originally paid. This airline is a disaster and their customer service is completely unhelpful.
Steven L.Aug 20, 2024
No complaints. We were a few minutes behind schedule but nothing serious. About the same as any other airline really, except the prices are way cheaper.
Vincent C.Jul 15, 2024
Sun Country is legitimately terrible. I've heard all the bad things people say about them and now I believe every word. Their delay made me miss my international flight to the Philippines and cost me an extra grand to rebook another ticket. I'm currently stranded at LAX because of them. I'm done with this airline for good and making sure everyone I know avoids them too.
Donald R.Jun 3, 2024
Scheduled to take off at 8:10 pm and kept getting pushed back through the night. By midnight they cancelled completely. They rebooked us for 2 pm the next day but kept delaying it to 4 pm, then 6 pm, and eventually 9 pm due to mechanical issues. The problem was they didn't have a mechanic on hand. I ended up not being able to go on my trip at all. Communication with passengers was really poor throughout the whole ordeal. This was supposed to be a trip from a small regional airport to the Mississippi coast.
Sun Country Airlines Review FAQ
How is Sun Country Airlines rated on RetailCoupons.com?
Sun Country Airlines is rated 1.7 out of 5 based on 18 customer reviews. The rating distribution shows that 83 percent of reviews are one star, while 17 percent are five stars, reflecting highly polarized customer experiences with very few middle-ground ratings.
What do customers praise about Sun Country Airlines?
Customers who rate the airline highly emphasize its competitive pricing and cheap direct flights, particularly for budget-conscious travelers such as students. Some reviewers note that low fares make frequent family visits affordable and appreciate having Sun Country as an economical travel option.
What are the main complaints about Sun Country Airlines?
The most common complaints include flight delays and cancellations with minimal explanation, poor customer service responsiveness, seat reassignments despite paid seat selections, damaged or mishandled luggage, and non-functional travel voucher systems that customers cannot redeem. Reviewers also report unwelcoming flight crew attitudes and cite the airline's problematic cancellation policies and worthless voucher redemption options.
Do customers recommend booking with Sun Country Airlines?
Reviews are deeply divided. Budget travelers on specific routes who prioritize low fares recommend the airline despite risks. However, the majority of reviewers explicitly warn against booking with Sun Country, stating the poor service, operational failures, and unhelpful customer support make the savings not worthwhile. Most recommend skipping the airline entirely.
How can I leave a review for Sun Country Airlines on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers who have flown with Sun Country Airlines. Your detailed feedback about pricing, service quality, flight experience, customer support, and baggage handling helps other travelers make informed decisions. Both positive and negative experiences are valuable for the community.