The Maca Team sells nutritional and wellness products, including maca supplements and related items. This page compiles shopper ratings and reviews to help you understand what real customers experienced when ordering from themacateam.com, covering product quality, shipping speed, pricing, and customer service.
The Maca Team Reviews
2.3
4 reviews
What Shoppers Say About The Maca Team
Created with AI, based on recent reviews
The Maca Team receives sharply divided reviews that reveal significant operational inconsistencies. Loyal customers praise the quality of products, fair pricing, fast shipping, and thoughtful packaging details, with at least one shopper reporting years of positive experiences. However, a substantial portion of recent reviewers report serious problems: unresponsive customer service with orders stuck in limbo for months without resolution, unexpected international fees adding 30 percent or more to orders despite availability of regional websites, and receipt of expired products. The company's rating of 2.3 out of 5 from 4 shoppers reflects this stark divide between satisfied repeat customers and frustrated first-time or international buyers encountering unresolved issues.
For potential shoppers, the main concern is reliability and communication. While product quality appears consistent for those who receive their orders, the company struggles with order fulfillment timeliness, customer service responsiveness, and managing customer expectations around international shipping and fees. The inability or unwillingness to respond to customer inquiries about delayed orders represents the most serious recurring complaint and suggests systemic issues with customer support infrastructure.
Customer Reviews (4)
Sorted by: Most recentJennifer M.Dec 20, 2025
I've been a customer of The Maca Team for years and have had nothing but great experiences. Their products are top notch and the prices are really fair. What really stands out is how quickly they ship orders, always faster than I expect. Plus I love that they put special stickers on the packages. I've recommended them to tons of people and everyone's been happy with their purchases too.
David R.Mar 18, 2025
If you're ordering from outside the US, think twice about this company. You'll end up paying an extra 30% or more in taxes and handling fees on top of what you already paid. This is really frustrating because they have a separate EU website, so I thought I was ordering locally, but they still ship from the US. Now I'm stuck with a bill from my delivery company for import taxes and their fee, which amounts to about 30% of my actual order total. Their website does mention this somewhere in the fine print, but who expects to find that buried in tiny text when they offer both a US and EU site?
Sarah T.Oct 10, 2021
Placed an order back in August and still haven't gotten it after 2 months. I've tried reaching out to customer service multiple times but nobody responds or tells me what's going on. All I want is my money back at this point, and I definitely won't be ordering from them again.
The Maca Team Review FAQ
What is The Maca Team's average rating?
The Maca Team is rated 2.3 out of 5 based on 4 recent customer reviews compiled on RetailCoupons.com. The ratings are highly polarized, with 50 percent one-star reviews and 25 percent each of two-star and five-star reviews, indicating significant variability in customer experience.
What do satisfied customers praise about The Maca Team?
Positive reviewers consistently mention high-quality products, fair pricing, notably fast shipping that often exceeds expectations, and attention to detail such as special stickers included in packages. Long-term customers report reliable repeat purchases and have recommended the company to others.
What are the main complaints about The Maca Team?
The primary complaints include unresponsive customer service when issues arise, severe order delays lasting two months or longer without explanation, unexpected international fees (reported at 30 percent or more) that apply even when ordering through regional EU websites, and receipt of expired products. The inability to get refunds or status updates represents the most serious concern.
Is The Maca Team recommended for international orders?
Based on recent reviews, international customers should proceed with caution. One reviewer reported that despite using The Maca Team's EU website, the company still shipped from the US and charged substantial customs and handling fees on top of the purchase price, making international orders significantly more expensive than expected.
How can I leave a review for The Maca Team on RetailCoupons.com?
You can submit your own rating and review on RetailCoupons.com to share your experience with other shoppers. Your honest feedback helps other customers make informed decisions and provides the company with valuable insight into their strengths and areas for improvement.
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