The UPS Store provides shipping, printing, mailbox, and business services at franchised locations across the US. This page aggregates shopper ratings and reviews to help you understand what customers experience, from service quality to pricing practices. Ratings are rated 3.5 out of 5 by 21 shoppers.
Theupsstore Reviews
3.5
21 reviews
What Shoppers Say About Theupsstore
Created with AI, based on recent reviews
The UPS Store receives sharply divided feedback, with shoppers praising staff friendliness and service quality at their best locations while criticizing pricing transparency and occasional rudeness at others. Positive reviews highlight exceptional customer service, with staff members going above and beyond on shipping, printing, and returns (Amazon, artwork, general parcels). Negative reviews center on two main pain points: hidden printing costs that balloon significantly between quote and pickup, and inconsistent manager attitudes ranging from dismissive to rude when issues arise.
While roughly 6 in 10 shoppers rate the store 5 stars, roughly 1 in 3 give 1 star, suggesting experiences vary widely by location or staff member. Shoppers who received attentive, knowledgeable service report feeling genuinely valued, while those facing surprise charges or poor customer service feel frustrated and unlikely to return. The quality gap between top-performing and struggling locations is the defining feature of The UPS Store's reputation on RetailCoupons.com.
Customer Reviews (21)
Sorted by: Most recentMichelle O.Nov 4, 2025
Wanted to print custom Christmas cards and got a quote of $281. When I picked up the order, the bill was $589! There was no clear pricing listed ahead of time, and the jump was shocking. The staff didn't seem to have a good grasp on costs either. The UPS Store needs to be upfront about printing prices before people commit to orders.
William P.Aug 1, 2025
Needed to ship an artwork overseas to the UK and this store knocked it out of the park. The staff took time to discuss insurance options and shipping methods, waited patiently for a check to clear, and handled everything professionally. This is what exceptional service looks like. You don't see this level of care at most locations.
Sarah B.Jul 3, 2025
My label didn't print completely, so I went home and brought it back. When I returned, the manager refused to just type in the tracking number. The owner came across as rude and dismissive. Really disappointing experience. I won't be back.
Gregory H.Feb 7, 2025
Great location with a welcoming atmosphere. The manager greeted me right away and was super helpful. Everyone here is nice and professional. I was pleasantly surprised by how friendly the whole team is.
Jennifer H.Jan 17, 2025
Went to this UPS store for an Amazon return and had an excellent experience. The team there really knows how to take care of customers. Leo and Brian went above and beyond with their service, and I genuinely appreciate everything they did for me. This is my go-to spot now.
Robert D.Sep 9, 2024
Chelsea at the Burbank location made my visit memorable. She's knowledgeable, quick, efficient, and genuinely friendly. She turned a routine errand into a positive experience and made my whole day better. That's the kind of employee every business should have.
Robert K.Apr 9, 2024
Had a terrible experience at this location in Detroit Lakes. An employee and someone claiming to be the owner gave me horrible service. They insisted I buy packaging for my Amazon return that wasn't needed, and when I complained, they were defensive and unhelpful. Amazon later confirmed the packaging was unnecessary and refunded me. They seemed more interested in squeezing extra money out of customers than providing good service. I won't be going back.
Michelle D.Mar 4, 2024
Got copies made and they charged me 31 cents per copy! That's way too much. I'll just make my own copies at home from now on. Definitely not worth going back for their copy service.
Victoria P.Feb 3, 2024
Came in to have a package weighed so I could quote the shipping cost to the buyer before returning to ship it. The employee refused to weigh it, claiming I might take it elsewhere to ship! Even when I explained I'd be back with a prepaid label, she wouldn't help. She was rude and made me feel like I was trying to scam her. I'll use FedEx or USPS in the future, even if it costs more.
Michael T.Dec 5, 2023
Zinet provides outstanding service every single time! He's friendly, professional, and incredibly efficient. The staff greets you by name which makes you feel valued. I'll actually drive out of my way to use this UPS Store because of how good the customer service is. Zinet is the reason I keep coming back!
Theupsstore Review FAQ
Why do ratings for The UPS Store vary so much?
The UPS Store is a franchise system, meaning individual locations operate independently. Shoppers report vastly different experiences based on local management and staff attitudes. Some locations deliver warm, professional service, while others receive complaints about rudeness or confusion. This explains why roughly 57 percent of reviews are 5 stars while 33 percent are 1 star.
What do shoppers praise most about The UPS Store?
Customers consistently highlight friendly and knowledgeable staff, especially when handling complex requests like international shipping or custom printing. Shoppers mention staff taking time to discuss options, waiting patiently for payment, and going above and beyond. Positive reviews often name specific employees, suggesting personal attention makes a strong impression.
What are the main complaints about The UPS Store?
The most common complaint involves printing pricing. Shoppers report receiving quotes that differ dramatically from final bills (one customer saw a jump from $281 to $589 for custom Christmas cards), with no clear explanation for the difference. A secondary complaint involves inconsistent staff attitudes, with some shoppers reporting dismissive or rude behavior from managers when problems occur.
Should I use The UPS Store for printing projects?
Printing experiences appear risky based on available reviews. Before placing any printing order, ask for a detailed, itemized quote in writing and confirm the final price before committing. If you do proceed, visit in person to confirm pricing step-by-step rather than relying on phone or email quotes alone.
How should I evaluate my local UPS Store location?
Visit in person or call ahead to assess staff friendliness and willingness to answer questions clearly. Ask about pricing transparency upfront, especially for custom services. Since experiences vary by location and staff member, your personal interaction will likely matter more than the overall rating. If you have a problem, note whether staff respond professionally or dismissively, as attitude appears to define customer satisfaction.