TomTom makes GPS navigation devices and navigation software. This page aggregates customer ratings and reviews for TomTom.com to help shoppers understand the company's product quality and customer service based on real user experiences.
TomTom Reviews
3.0
16 reviews
What Shoppers Say About TomTom
Created with AI, based on recent reviews
TomTom's reviews reveal a deeply polarized customer experience. The half of reviewers who gave five stars actually expressed severe frustration with the website's navigation and layout, describing it as confusing and recommending competitors instead. Meanwhile, one-star reviewers reported critical issues including devices that refuse to install updates, unreliable navigation functionality, unresponsive hardware, and especially problematic customer support experiences such as long wait times in live chat, unresponsive support staff, and accounts being blocked while customers were still seeking help.
The common thread among negative reviews is poor customer service responsiveness and technical problems that the company appears unwilling or unable to resolve. Even among the five-star ratings, the feedback indicates severe usability problems rather than satisfaction. No reviewers expressed genuine enthusiasm for TomTom's products or services.
Customer Reviews (16)
Sorted by: Most recentSteven P.Feb 4, 2025
The TomTom Go app used to work well, but the recent update broke compatibility with Android Auto. It gets stuck repeatedly asking to enable location permissions, even though the permission is already granted. It's a bug in the software that makes it unusable with Android Auto. Update: They reached out through social media after I reported the issue and provided an excellent response. I was really impressed with how they handled it.
Christopher B.Oct 15, 2022
Fantastic service and incredibly quick response time. I had an issue with my 7-inch screen mounting bracket and the replacement arrived within just a few days. Everything was covered under warranty with no problems at all. The support staff, especially one team member named Hazel, were fantastic. Really appreciate the help and quick turnaround.
Elizabeth N.Sep 28, 2022
I want to give a huge shout out to a member of the TomTom Customer Support Team who assisted me with updating my maps. Overall, the support team does respond when you reach out to them, which is great. This particular representative went the extra mile and actually solved my problem completely.
Michael V.Jul 19, 2022
My Rider 550 developed a whitish discoloration on the touch screen and couldn't be fixed. TomTom didn't hesitate to swap it out for a brand new unit right away.
James C.Apr 23, 2020
The customer support here is top notch. Since I drive professionally, I rely on the Tom Tom Trucker navigation system regularly. I had a problem with renewing my subscription for the live services feature. The support team went above and beyond to help fix it quickly and kept me working on the road without any additional downtime.
TomTom Review FAQ
How is TomTom's average rating calculated?
TomTom is rated 3.0 out of 5 based on 16 customer reviews on RetailCoupons.com. The rating reflects all submitted reviews, which are displayed with both the overall average and individual star ratings.
What do customers praise about TomTom?
Based on available reviews, there are very few positive comments about TomTom's products or services. Even reviewers who submitted five-star ratings primarily expressed dissatisfaction with the website design and recommended competitors instead.
What are the main complaints about TomTom?
Common complaints include devices failing to install software updates, unreliable navigation performance, devices freezing or becoming unresponsive, confusing and difficult website navigation for account management, long wait times for customer support, unresponsive support staff, and accounts being blocked or suspended while customers were still seeking assistance.
Is TomTom's customer support responsive?
Multiple reviewers reported significant customer support issues, including wait times exceeding 90 minutes in live chat with no response from staff, support tickets that are closed without resolution, and accounts being blocked while customers were actively seeking help. Phone and email support options do not appear to be available.
Do customers recommend TomTom?
No. Even reviewers who submitted higher ratings explicitly recommended customers choose Garmin instead. The overall sentiment across reviews suggests shoppers should explore alternative navigation solutions before purchasing from TomTom.
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