TopModern offers modern furniture and home decor items through topmodern.com. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from the site, from product selection and pricing to shipping and customer support.
TopModern Reviews
4.2
24 reviews
What Shoppers Say About TopModern
Created with AI, based on recent reviews
TopModern shoppers consistently praise the site's user-friendly design, wide product selection, and responsive customer service, particularly through LiveChat support. Many reviewers highlight competitive pricing and positive experiences with staff assistance. However, a notable subset of customers report significant shipping delays (extending to months), and several express frustration with promotional discount terms that lack clear visibility on product eligibility and exclusions, leading to disappointment when codes fail to apply at checkout.
Despite these shipping and promotion transparency issues, the majority of TopModern customers appear satisfied with their purchases and willing to return. The disparity between praise for customer service responsiveness and complaints about fulfillment timing suggests inconsistency in the company's operational performance, particularly around logistics.
Customer Reviews (24)
Sorted by: Most recentMichelle B.Jul 31, 2023
The store looks fancy and modern, but the actual shopping experience didn't match that at all. I reached out about canceling my order since I wasn't getting shipping info within the timeframe listed on their site. They said they couldn't locate my order, partly because I used the wrong email address initially, but I sent them screenshots and transaction details anyway. They acted like the information I gave them was enough to prove my order didn't exist. Then out of nowhere, I got a second order confirmation email a week after the first one. That seemed really odd. A few days later, a shipping notification came through. So I contacted them again asking why something was being shipped when they'd told me the order wasn't even in their system. By that point I'd already bought the item somewhere else. They kept insisting it was too late to cancel and that the or
Amanda F.Dec 22, 2022
The reps I spoke with were fantastic and jumped right in to help with all my questions.
Susan P.Dec 14, 2022
Love being able to call their team and the checkout process is smooth and quick.
Omar Z.Sep 20, 2022
Pricing is sensible and furniture is affordable whether you're furnishing a home or office space. Appreciate it!
TopModern Review FAQ
What is TopModern's average customer rating?
TopModern is rated 4.2 out of 5 based on 24 customer reviews on RetailCoupons.com. The majority of reviews (71 percent) are five-star ratings, though roughly 17 percent of shoppers gave one-star ratings, indicating mixed experiences.
What do customers like most about TopModern?
Reviewers frequently mention the straightforward website design and broad range of furniture and home goods available. Customer service stands out as a strength, with shoppers noting fast response times and helpful LiveChat support that goes beyond basic assistance, such as setting up tax exemptions.
What complaints appear most often in TopModern reviews?
The most frequent complaint concerns extended delivery times, with some customers reporting waits of several months. A secondary issue is confusion around promotional discounts and coupon eligibility, as shoppers struggle to identify which products qualify before attempting to apply codes at checkout, leading to failed redemptions.
Are TopModern's promotional discounts transparent?
Multiple reviewers noted difficulty determining which items are eligible for advertised promotions and discount codes. While TopModern mentions available discounts on the site, the specific exclusions and qualifying product categories are not clearly listed, which has caused customer frustration.
Would TopModern customers recommend the store?
Most TopModern customers with positive experiences indicate they would shop again and recommend the store, particularly those pleased with customer service and pricing. However, those affected by lengthy shipping delays or promotion issues express less confidence in future purchases.