Traveler’s Choice Reviews

I own a Max Porter and after using it a handful of times, the plastic case started cracking near the handle area, probably from airport baggage handlers being rough with it. Not great for someone who travels a lot. I filed a warranty claim and they responded right away, setting up a replacement without any complications. Takes a bit longer to get their replies than I'd like, but once they do respond things move pretty fast and professionally. My replacement has now been through four international trips and it's holding up great so far.

Six months in and one of the wheels fell right off. I submitted a warranty claim expecting it to be covered, but they denied it. Not happy with how they handled this situation. I'd definitely recommend going with one of the bigger established brands like Samsonite, Away, or Travel Pro instead.

My trunk lost the handle on one side. I've tried contacting them multiple times with photos submitted through their repair section on their website. I'm not even asking them to honor a warranty claim, I just want to buy the replacement part. Still haven't gotten a single response from these people. Their website makes them sound great, but in reality their support is completely broken and they don't give a damn about their customers.

If it were possible I'd give them a zero. I spent a lot of time researching to find a quality suitcase for an overseas trip. I bought from Traveler's Choice and used it once. The handle got jammed and couldn't move up or down at all. I contacted customer service and they said to go through the warranty process, which I did exactly as they instructed. Instead of sending me a replacement bag, which seemed reasonable since it was basically brand new and only used once, they sent just the handle. Now they expect me to somehow remove the old handle and install the new one myself. That's basically impossible since the original handle is permanently riveted to the bag. So now I'm stuck with an almost four hundred dollar paperweight. They won't respond to my follow ups even though I've contacted them many times.

I tried to pick out a suitcase but their system won't accept my mailing address. When I entered my home address, it came back with an error saying 'Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address.' I used their own address lookup tool to verify it and used that exact address, which is the same one I receive packages at regularly. It makes no sense. On top of that, when I tried messaging through their Customer Care page, I got error messages saying 'Email can't be blank. Note is invalid,' plus repeated failures telling me the message couldn't go through. This whole mess from the address rejection to the broken messaging system is ridiculous and makes me question whether I should even trust doing business here.

I bought the Traveler's Choice Pagosa medium size for checked baggage. After just three flights, the zipper that holds the two sides of the suitcase together pulled away from the bag. There was nothing preventing the zipper from continuing to separate completely around the entire case. I filed a warranty claim but never heard back from them.

The actual luggage is pretty good quality, but I'm having a major problem with their warranty handling. My handle broke and stopped working properly, so I filed a claim. Now they're trying to bill me for the replacement part even though it's still covered! Their customer support is automated and just sends me the same generic responses over and over. I keep telling them it's under warranty and shouldn't cost me anything, but the system just generates identical emails saying I have to pay. Plus they're saying I'd have to cover international shipping fees, which doesn't make sense since I'm in the United States. It's basically an endless cycle of getting nowhere! Watch out!

One of my suitcases had a handle that broke, and they shipped me a replacement immediately without any hassle. Unfortunately when I got the new handle, I discovered my particular suitcase was made slightly different from the standard model and I couldn't get the old one to come off. I went back and forth with their support team several times trying to figure it out, but we eventually realized I wasn't going to be able to do the repair myself. Their customer service team stayed patient and helpful throughout the whole thing, and in the end they just sent me a brand new suitcase. That's really outstanding service! Much appreciated!

These bags definitely look nice when you're browsing, but that's about where it ends. My luggage handle broke after only a couple of uses and the bag became completely unusable. I've been trying to get them to send a replacement handle, but their customer support is horrible and I can't get anyone to actually help me. I've sent them proof of purchase, pictures, and even videos, but nothing. It seems like they don't really back up their products even though they make an attractive looking bag. That's disappointing.

I purchased two large hard shell suitcases. Each one was used three times with six direct flights total, and the handles on both bags snapped off. I reached out to customer service and went through their entire process providing photos, more photos, purchase verification, all of it. They came back saying I'd have to buy the replacement handles for twenty dollars each. What happened to the warranty coverage? Clearly there's either a design problem or major quality control issues if both handles broke so easily after minimal use.