Traveler's Choice sells luggage and travel accessories for frequent and occasional travelers. This page aggregates verified customer reviews and ratings to help shoppers understand product quality, durability, and the company's warranty and customer service practices. The low average rating reflects widespread concerns about product longevity and support responsiveness.
Traveler’s Choice Reviews
2.1
13 reviews
What Shoppers Say About Traveler’s Choice
Created with AI, based on recent reviews
Traveler's Choice luggage has significant durability and customer service issues that concern most shoppers. The majority of reviews highlight products failing after minimal use (broken wheels, jammed handles, separating zippers, cracking cases), with a pattern of warranty claims being either denied without explanation or going unanswered entirely. Some customers also report difficulty with the website's address validation system during checkout. A small group of satisfied customers notes that when warranty claims are processed successfully, the company responds quickly and replaces items without complications, though the replacement process takes longer than desired.
The overall experience suggests inconsistent quality control and customer service. While a minority of buyers report positive warranty experiences, the majority describe frustration with product durability, unresponsive support, and denied or ignored warranty claims. Several reviewers explicitly recommend established competitors like Samsonite, Away, or Travel Pro instead.
Customer Reviews (13)
Sorted by: Most recentKevin B.Jun 30, 2023
Absolutely terrible operation. A guy named Noah who works for the company is disrespectful, aggressive, and literally hangs up on customers when they're not interested in whatever sales pitch he's trying to push. I wouldn't touch this company even if they paid me, which is ironic because that's basically what he tried suggesting to me.
Thomas P.May 9, 2023
The luggage itself is pretty decent, but the company doesn't actually honor what they promise with their warranty and they ignore your attempts to follow up with them. My bag came with a ten year warranty tag that I still have. When the interior zipper fell apart, I filed a warranty claim. They rejected it and said it only has three years of coverage. Don't bother with a company that won't stand behind their stuff. There are plenty of other lightweight luggage options from companies that actually have your back.
Marcus T.Mar 14, 2015
I've had a pair of these suitcases for a full decade now and I use them constantly. Grabbed them from an outlet location when I was in a time crunch, and they've literally taken me around the world multiple times. These bags have held up amazingly well through constant use and outlasted several other luggage pieces I've bought since then, even a Samsonite! The construction is really solid and durable with plenty of room inside. I'm genuinely amazed at how well they've stayed together considering how much abuse they've taken. They've far exceeded what I thought they'd deliver.
Traveler’s Choice Review FAQ
What is Traveler's Choice rated on RetailCoupons.com?
Traveler's Choice is rated 2.1 out of 5 based on 13 customer reviews on RetailCoupons.com. Ratings are calculated from verified customer experiences and reflect actual product performance and service quality.
What are the most common complaints about Traveler's Choice luggage?
The most frequent complaints involve product durability issues occurring after minimal use, including broken wheels, jammed handles, zipper failures, and cracking cases. Customers also frequently report unresponsive customer service, warranty claims that are denied without clear explanation, and delayed responses to inquiries about replacement parts.
Do customers recommend Traveler's Choice?
Most reviewers do not recommend Traveler's Choice, particularly given concerns about product durability and customer service reliability. Several customers specifically recommend considering established alternatives like Samsonite, Away, or Travel Pro instead.
What positive feedback has Traveler's Choice received?
A small number of customers report that Traveler's Choice responds quickly when warranty claims are approved and processes replacements without unnecessary complications. However, these positive experiences are significantly outweighed by reports of denied claims, unresponsive support, and product failures.
How can I write a review of Traveler's Choice on RetailCoupons.com?
Customers can submit reviews on RetailCoupons.com based on their verified purchase experiences with Traveler's Choice products. Reviews should reflect actual product performance, durability, customer service interactions, and overall satisfaction to help other shoppers make informed decisions.