Megabus operates intercity bus service across North America, offering budget-friendly routes between major cities. At RetailCoupons.com, we gather and analyze customer reviews to help you understand what actual shoppers experience when booking and traveling with this service.
Megabus Reviews
1.7
6 reviews
What Shoppers Say About Megabus
Created with AI, based on recent reviews
Megabus receives overwhelmingly negative feedback from shoppers, with the vast majority reporting serious operational and service failures. Recurring complaints center on missed or severely delayed buses that cause passengers to miss flights and connections, filthy and poorly maintained vehicles with broken amenities and unpleasant odors, drivers who are dismissive or disrespectful toward passengers, and customer service representatives who are unhelpful and unable to answer basic questions. Several reviewers describe the experience as among the worst transportation they have encountered.
The rare positive review highlights a professional and friendly driver as an exception, suggesting that occasional standout staff members exist but cannot be relied upon. Shoppers consistently advise against using Megabus due to the combination of unreliable scheduling, vehicle maintenance issues, and poor customer treatment. The service appears to struggle across multiple areas: operational punctuality, fleet condition, driver conduct, and customer support responsiveness.
Customer Reviews (6)
Sorted by: Most recentMarcus T.Sep 2, 2025
Wouldn't give it even 1 star if I could go lower. Scheduled a 4am bus out of Kingston with a flight from Toronto Pearson at 11am. We planned to get there 5 hours early since bus times are limited. The morning came and we waited at the station for 2.5 hours with no driver showing up. Between the $250 in tickets and the $480 Uber ride to actually make our flight, this was a financial nightmare. When we reached out about the no-show and zero communication, Megabus basically said sorry and threw a $10 credit our way total for the whole group. Ten dollars. Not ten each, just ten period. That was their apology for making us nearly miss our flight. I wouldn't recommend this company to anyone. Absolutely avoid them.
Jennifer M.May 2, 2024
Hands down the worst trip we've ever taken. My spouse and our two small kids booked round-trip from Stewart to Manhattan, plus a day excursion to DC and back. The bus reeked of marijuana and had disgusting sticky seats plus broken belts. The temperature was over 100 degrees and when we asked the driver to open things up for air, she actually turned off the AC. Getting in line was total chaos with people cutting in and hustle men on the street trying to convince passengers the buses were full. There were no staff around to manage anything or help direct people. This is genuinely the worst coach service around.
Vincent P.Jun 9, 2023
The people working customer service at Megabus seem completely clueless. They struggle with answering straightforward questions. If you already know your route and destination, just book online and skip dealing with them entirely.
Derek S.Sep 18, 2021
I need to file a complaint about my Victoria to Leeds trip. The driver treated me disrespectfully and wouldn't allow me to purchase water or food from the shop. I went seven hours without eating or drinking anything, which was incredibly frustrating and unacceptable. We were made to feel like we didn't deserve basic human treatment. This behavior is completely unacceptable.
Patricia W.Sep 5, 2019
Huge props to the driver on my NC to DC route. His professionalism, genuine friendliness, and customer care were outstanding and really stood out. Megabus should be proud to have drivers like him on staff. Every single person traveling that day had nothing but good things to say about him. This is the kind of experience that keeps customers coming back and builds real loyalty.
Megabus Review FAQ
What is the overall rating for Megabus and how many reviews are included?
Megabus is rated 1.7 out of 5 based on 6 customer reviews on RetailCoupons.com. The rating reflects customer experiences with booking, customer service, vehicle condition, and driver conduct.
What are the most common complaints about Megabus?
Shoppers most frequently report missed or significantly delayed buses that cause them to miss flights and connections, filthy vehicles with broken seats and air conditioning systems, unpleasant odors inside buses, drivers who are dismissive or disrespectful, and customer service representatives who cannot answer straightforward questions. Vehicle maintenance and reliability appear to be persistent issues.
Are there any positive experiences shared in Megabus reviews?
One reviewer praised a specific driver for exceptional professionalism, genuine friendliness, and outstanding customer care on a North Carolina to Washington DC route. However, this single positive experience stands in stark contrast to the overwhelming majority of negative feedback, suggesting exceptional service is rare rather than standard.
Do shoppers recommend using Megabus?
No. The overwhelming consensus among reviewers is to avoid Megabus entirely. Multiple shoppers explicitly warn others not to use the service and compare it unfavorably to other budget carriers. Reviewers suggest that if you do book, handle everything online and avoid contacting customer service.
How can I write a review for Megabus on RetailCoupons.com?
If you have booked a Megabus trip, you can share your experience by visiting the Megabus review page on RetailCoupons.com and submitting your rating and comments. Your feedback helps other shoppers make informed decisions about transportation options.