Voguewigs sells human hair wigs and hairpieces online. This page aggregates verified customer ratings and reviews to help you understand what shoppers experience when ordering from voguewigs.com, including feedback on product quality, shipping, returns, and customer service.
Voguewigs Reviews
1.9
17 reviews
What Shoppers Say About Voguewigs
Created with AI, based on recent reviews
Voguewigs receives overwhelmingly negative feedback from shoppers, with 17 reviews averaging 1.9 out of 5. The most consistent complaints center on product quality and descriptions not matching what arrives, refund processing that stretches weeks or months despite promises of faster timelines, and customer service representatives who appear indifferent to resolution. Multiple reviewers report cancellations for out-of-stock items, delayed refunds after returned products, and wigs that do not match advertised specifications or are unwearable upon arrival. One reviewer reported being told by a customer service representative that the company is shutting down and no longer prioritizes customer concerns.
A small portion of shoppers (24 percent) rated Voguewigs positively, though their specific feedback is not detailed in available reviews. For the majority of reviewers, the combination of product misrepresentation, extremely slow refund processing, and unresponsive customer service has created significant dissatisfaction. Shoppers consistently warn others against purchasing from this retailer and describe having regretted their orders.
Customer Reviews (17)
Sorted by: Most recentVincent L.Aug 16, 2024
Seriously, do not order from this company. I purchased a human hair wig but I can't style it and I'm not even sure what kind of hair it actually is. It's definitely not what was advertised. You'll regret it. The wig I got doesn't match the description at all.
Amanda W.Jul 23, 2024
A customer service rep named Rebecca told me they're shutting down, so they don't worry about reviews anymore. I bought a wig with totally wrong coloring and mailed it back after they received it in June. It's now late July and still no refund. I called back today frustrated about this and mentioned how terrible their return reviews are online. Rebecca basically said since they're going out of business, reviews don't matter.
William M.Jul 11, 2024
I will never shop with this company again. I bought a hairpiece that they later said was unavailable. They grabbed my money from my payment method instantly, but when I asked for a refund it took three weeks with still no sign of it. This place moves fast to take your cash but takes forever to give it back, even when they never had the product in stock. It's a completely dishonest business.
Rebecca H.Jul 3, 2024
I'd rate them zero if I could. I've been waiting over five months for my refund and they keep telling me it's in the mail. I've tried being pleasant, patient, and understanding but nothing works. They're leaving me no choice except to give them a horrible rating. Don't buy anything from them. Their customer service is the absolute worst!
Samuel D.Jun 24, 2024
This place is terrible! I placed two orders and both got cancelled right away for being out of stock. They promised a refund but said it would take 14 business days. That's sketchy business if you ask me. Don't shop here.
Patricia M.May 2, 2024
The wig they sent me was absolutely terrible and unwearable. I didn't get around to trying it on until after the 14-day window had passed since I needed it for a wedding. I seriously wouldn't even wear it to take out the trash. I've ordered from them before and this is the last time. They clearly don't value their customers.
Helen N.Apr 2, 2024
If you're in Canada, avoid ordering from Vogue. I now have to pay over $70 in duty charges on my two wigs just to get them across the border, which wasn't the case with my previous orders from them years ago. Both wigs turned out to be too small despite being advertised as average size. The company won't even reach out to me about it. I've realized their 100% satisfaction promise is basically meaningless.
Linda K.Mar 31, 2024
I ordered a wig and tried it on the day it arrived, but it didn't fit right so I sent it back that Saturday. I got confirmation they received it on February 26th. By mid-March I still hadn't seen my refund, so I contacted customer support. They told me it takes 14 days to inspect plus another 10-12 days for the refund to process. It's now late March and my money still hasn't shown up. I'm a regular customer and returned something before without any issues, but this time the service has been absolutely unacceptable.
David C.Mar 21, 2024
They refused to refund wigs I returned and charged me even though the item was out of stock. This feels like a complete rip-off. Stay far away from this company!
Voguewigs Review FAQ
What is Voguewigs' average rating on RetailCoupons.com?
Voguewigs is rated 1.9 out of 5 based on 17 customer reviews. Approximately 76 percent of reviews gave the store one star, while 24 percent gave five stars, with no reviews in the two, three, or four star ranges.
What do customers praise about Voguewigs?
While most reviews are negative, a minority of shoppers (24 percent) did rate Voguewigs with five stars. However, specific details about what these customers appreciated are not provided in the available review excerpts.
What are the most common complaints about Voguewigs?
The most frequent complaints involve product quality and misrepresentation (wigs not matching advertised descriptions or being unwearable), refund processing times extending from weeks to months despite promises of faster resolution, and unresponsive or indifferent customer service. Several customers also reported order cancellations for out-of-stock items after payment was processed immediately.
How long do refunds take from Voguewigs?
According to reviews, Voguewigs promised 14 business days for refunds in some cases, but multiple customers report waiting weeks or even months without receiving their money back. One reviewer reported waiting over five months for a refund while being repeatedly told it was in the mail.
Would RetailCoupons.com shoppers recommend Voguewigs?
Based on the review data, the vast majority of customers explicitly advise against purchasing from Voguewigs. Reviewers consistently state they will not shop there again and urge others to avoid the retailer due to product quality issues, refund delays, and poor customer service.