Voguewigs sells human hair wigs and hairpieces online. This page aggregates verified customer ratings and reviews to help you understand what shoppers experience when ordering from voguewigs.com, including feedback on product quality, shipping, returns, and customer service.
Voguewigs Reviews
1.9
17 reviews
What Shoppers Say About Voguewigs
Created with AI, based on recent reviews
Voguewigs receives overwhelmingly negative feedback from shoppers, with 17 reviews averaging 1.9 out of 5. The most consistent complaints center on product quality and descriptions not matching what arrives, refund processing that stretches weeks or months despite promises of faster timelines, and customer service representatives who appear indifferent to resolution. Multiple reviewers report cancellations for out-of-stock items, delayed refunds after returned products, and wigs that do not match advertised specifications or are unwearable upon arrival. One reviewer reported being told by a customer service representative that the company is shutting down and no longer prioritizes customer concerns.
A small portion of shoppers (24 percent) rated Voguewigs positively, though their specific feedback is not detailed in available reviews. For the majority of reviewers, the combination of product misrepresentation, extremely slow refund processing, and unresponsive customer service has created significant dissatisfaction. Shoppers consistently warn others against purchasing from this retailer and describe having regretted their orders.
Customer Reviews (17)
Sorted by: Most recentDorothy S.Aug 22, 2023
When it comes to a woman's hair being her best feature, Vogue Wigs keeps mine looking fabulous. I've been a loyal customer for years because of their great variety, affordable prices, and outstanding support. Most of my orders arrive without problems. On the rare occasion something goes wrong, their customer service team fixes it immediately. Big thanks to everyone on their team for being so amazing!
Steven G.Mar 7, 2023
Absolutely terrible customer service. I had to make three separate phone calls and send three emails before they finally quit giving me the runaround and shipped my order. Waiting almost a month to receive something is completely unacceptable.
Jennifer B.Dec 21, 2022
Awful customer service combined with ridiculous fees. I ordered the wrong size and emailed asking how to swap it for the correct one. Since it was my mistake, I expected to just pay for both shipping costs. Instead they wanted to hit me with a 30% restocking fee! I'm done with them. There are tons of other wig companies that don't charge restocking or return fees. Plus their email support is painfully slow. Every response takes a full day and the answers are so vague you have to follow up multiple times. It feels like they're deliberately stalling.
Angela R.Jan 21, 2022
I bought a Raquel Welch wig for $361 and sent it back because the color looked fake, the streaks appeared artificial, and the fit was too snug. The material felt like polyester rather than the standard synthetic I've gotten from them before. Not only was the product subpar, but they charged more than the stated 15% restocking fee. The company was unpleasant to work with and the wigs had serious quality issues with poor color accuracy and sizing problems.
Kenneth P.Apr 13, 2021
Truly a fantastic company for purchasing wigs. Every aspect of their service is outstanding and they consistently exceed expectations. Their shipping is incredibly quick. They deliver exactly the color you want, package it beautifully with complete documentation, and even provide a return shipping label. They also include a special discount card for your next purchase that never expires!
Robert J.Apr 13, 2021
This is honestly a wonderful company to get wigs from. The service blew me away in every single way. They really go above and beyond. Delivery was lightning fast. The item showed up in the exact shade I ordered, wrapped beautifully with all paperwork and a prepaid return label. What really impressed me was the discount card they threw in for my next order with no expiration date!
Voguewigs Review FAQ
What is Voguewigs' average rating on RetailCoupons.com?
Voguewigs is rated 1.9 out of 5 based on 17 customer reviews. Approximately 76 percent of reviews gave the store one star, while 24 percent gave five stars, with no reviews in the two, three, or four star ranges.
What do customers praise about Voguewigs?
While most reviews are negative, a minority of shoppers (24 percent) did rate Voguewigs with five stars. However, specific details about what these customers appreciated are not provided in the available review excerpts.
What are the most common complaints about Voguewigs?
The most frequent complaints involve product quality and misrepresentation (wigs not matching advertised descriptions or being unwearable), refund processing times extending from weeks to months despite promises of faster resolution, and unresponsive or indifferent customer service. Several customers also reported order cancellations for out-of-stock items after payment was processed immediately.
How long do refunds take from Voguewigs?
According to reviews, Voguewigs promised 14 business days for refunds in some cases, but multiple customers report waiting weeks or even months without receiving their money back. One reviewer reported waiting over five months for a refund while being repeatedly told it was in the mail.
Would RetailCoupons.com shoppers recommend Voguewigs?
Based on the review data, the vast majority of customers explicitly advise against purchasing from Voguewigs. Reviewers consistently state they will not shop there again and urge others to avoid the retailer due to product quality issues, refund delays, and poor customer service.