Waterford specializes in premium crystal glassware, barware, and decorative pieces known for fine craftsmanship and elegant design. This page compiles customer reviews and ratings for Waterford products purchased through their website, helping shoppers understand real experiences before ordering.
Waterford Reviews
1.9
20 reviews
What Shoppers Say About Waterford
Created with AI, based on recent reviews
Waterford is rated 1.9 out of 5 by 20 shoppers, with a majority of reviews expressing serious concerns about customer service, shipping, and product sourcing. Shoppers report significant frustrations with unresponsive customer support, excessive shipping costs, unexplained order delays, wrong items being shipped, and a lack of accessible contact methods such as phone support. Several customers specifically purchased Waterford products expecting Irish-made goods but received items manufactured in Slovenia or other countries, feeling misled about the brand's heritage and value proposition. A small group of satisfied customers praise the aesthetic quality of the glassware and crystal pieces when they arrive as ordered, though even positive reviews acknowledge that quality issues such as chips are unacceptable at the premium price point.
The overwhelmingly negative feedback centers on logistics and communication failures rather than product design. Multiple shoppers report being unable to resolve shipping problems, order errors, or tracking issues despite repeated attempts to contact the company. Customers express frustration that Waterford's website lacks clear communication channels and that their customer service team is either unresponsive or dismissive when complaints are raised. The combination of high prices, unreliable delivery, manufacturing location concerns, and poor post-purchase support has left most recent reviewers unlikely to purchase from Waterford again.
Customer Reviews (20)
Sorted by: Most recentKaren H.May 24, 2023
We gave a Waterford vase to our son and his new wife as a wedding present. It turned out to be defective and got a chip within months. Waterford provides their Australian customers with a one-year replacement warranty, but there is no warranty if you're in the US. Their attitude was basically that the stuff is meant to look at, not actually use. Here's the thing about this brand: the reputation is all about how it looks, not about it actually lasting. They don't seem to care about their integrity, but we do, so we picked up something from another company for our kids instead.
William T.Mar 22, 2023
I've gotten various items from them and when something goes wrong, like when my decanter got chipped, they ship out a replacement super fast. The items are really well made and they've taken good care of me.
Jennifer K.Jan 9, 2023
Trying to send something back has turned into a nightmare. I've been emailing customer service for nearly three weeks with zero response. This is unacceptable.
Lisa V.Dec 22, 2022
Horrible customer service! You can't actually call them and emails go unanswered. Do not buy online from these people. I dropped a hundred twenty dollars and there's no way I'm getting my money back.
Victoria F.Sep 9, 2022
Love buying from them repeatedly. Their items are just beautiful and shopping there is convenient and hassle-free. Very satisfied overall!
Elizabeth N.Sep 9, 2022
Great merchandise and straightforward ordering. Buying from them is a breeze and everything looks fantastic so far!
Michelle R.Jul 31, 2022
Customer support doesn't exist here. I bought a couple of vases and champagne flutes that never showed up. According to UPS tracking, it was delivered, but I'm guessing it went to the wrong spot. UPS said the seller has to start an investigation. I've sent plenty of emails and used their contact form with absolutely no answers. My credit card company even got their number and they won't return those calls either.
Rachel M.Jul 6, 2022
Something's off with this customer service. Is this actually the real deal? When I asked when some whiskey glasses in a presentation box would be back in stock, they confirmed yes on the presentation box, then went silent. I sent three or four messages with no answer. When the glasses came back, I grabbed them anyway. They don't ring like the crystal I've bought from them before. They're weighty and look good, but they don't have that crystal sound. After reading the reviews here, I'm not going to take my chances with them again. Is this even the actual Waterford Crystal we think we're buying? Pretty suspicious.
Michael S.Jan 11, 2022
My daughter gave me these Waterford wine glasses as a Christmas gift, but they're the wrong size. Getting ahold of customer service on their website is practically impossible. Skip this place. Their return process doesn't work.
Waterford Review FAQ
How is Waterford's rating calculated?
Waterford is rated 1.9 out of 5 based on 20 verified customer reviews. The rating reflects all submitted feedback about products, shipping, customer service, and overall shopping experience at waterford.com.
What do shoppers praise most about Waterford?
Customers who had positive experiences consistently mention that the crystal glassware and decorative pieces are visually stunning and elegantly designed. Several reviewers appreciated the aesthetic quality of champagne flutes, highball tumblers, and other items when they arrived in good condition.
What are the main complaints about Waterford?
The most frequent complaints involve unresponsive customer service, excessive shipping costs compared to alternatives, significant order delays without proper communication, wrong items being shipped, and products manufactured outside of Ireland despite Waterford's heritage brand positioning. Shoppers report difficulty reaching the company via phone and receiving minimal responses to email inquiries.
Do customers recommend ordering from Waterford?
The vast majority of recent reviewers indicate they would not order from Waterford again, citing poor customer service and shipping issues as dealbreakers. Even satisfied customers acknowledge that quality control and delivery reliability fall short of expectations for the premium price point.
Are Waterford products actually made in Ireland?
Based on customer reviews, several recent purchases have been manufactured in Slovenia rather than Ireland. Shoppers specifically note they selected Waterford products for their Irish heritage and felt misled upon discovering the actual country of manufacture listed on items received.
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