Wayfair Canada Reviews

Terrible experience overall. My order showed up at the wrong address, and when I finally retrieved it, unpacked and set up the sofa myself, I discovered it was damaged. The pullout bed doesn't even work. When I asked them to send a replacement part, they wanted me to take apart the entire sofa, repack it, haul it upstairs, and hand it off to a carrier myself. This is insane.

Shipping drags on forever. I tried canceling but they wouldn't let me. Then right after that, canceling wasn't an option anymore but the order was still just sitting there getting ready to ship. Really bad company.

Shipping takes forever. When I tried to cancel my order, they wouldn't let me. Then moments after I requested cancellation, the option disappeared but the order was still sitting there in prep mode. This company is terrible.

My furniture arrived in damaged condition so I rejected the delivery. I talked to their customer service people and they initially said it was already delivered. I kept my composure but made it clear this wasn't acceptable. They then mentioned I'd get a refund minus a restocking fee, which made me frustrated again. After more discussion, I got my full refund back. I'm not recommending them to anyone.

My partner and I ordered a pair of matching power recliners from them, made by Red Barrel Studio. After the warranty period ended, the remote got pinched in the hinge when it slipped out of place. I emailed the manufacturer directly using the contact info from the paperwork and got a replacement at no cost. From the start, they made sure I was taken care of without any hesitation.

The item showed up sooner than expected. We're pleased with how the product turned out.

Got my order in 12 days flat. Beautiful bookshelf, really sturdy construction. When I needed to reach their team about delivery details, they were friendly and helpful with my concerns. Very happy with my purchase overall.

I'm confused by all the negative reviews here. A lot of people complain that Wayfair is bad because they bought something and it dropped in price the next day and Wayfair didn't refund the difference. Seriously? Those customers sound like the shady ones, not the company. I've placed multiple orders here and everything has been great. One time my item arrived three days late and their customer service team was super nice about it, offering to ship a replacement since it might have gotten lost. They said if both showed up, just keep one or give it away. Most of my stuff gets here early, the descriptions match what you get, and the quality is excellent.

I've bought plenty of items from them over time without issues until this one time. I got a defective patio set that couldn't be fixed. But Wayfair gave me my cash back right away and paid for return shipping too. Every agent I worked with throughout the whole process genuinely cared and was super helpful. They made my disappointment way less painful and walked me through everything step by step. Their customer service really came through.

I've been really impressed with how Wayfair handles their customer support. I've placed several orders and had a couple of small issues pop up that they fixed right away. The first time was right after Black Friday sales, and when I called I got through to someone instantly who wrapped things up in just a few minutes. That same day I had to call another retailer and waited over 50 minutes. The second time I had a question, I sent an email and got a response with a fix within an hour. Really satisfied with how they operate.