Worldwide Golf Enterprises Reviews

Heads up their return policy doesn't match what they advertise. I hit just four balls on mine with my own shaft and suddenly it counted as used. I had asked beforehand and was told that used meant the club actually had to be played with. That's false advertising and pretty disappointing. I had better experiences when I could work directly with Edwin Watts. Never had issues there. Shoppers need to be careful here.

I've been shopping at this store for a long time and they typically have solid to excellent selection depending on location. The 90-day test drive program is really great. They used to make trading in old clubs super easy too. You'd just bring your clubs to the counter, they'd check the value in the system, and give you store credit. The amounts weren't huge but were pretty standard across the industry. For example, a driver you bought for 650 or 700 bucks might get 135 in trade value after eighteen months. It was quick and simple so I used it regularly for over a decade. Yesterday I brought in 3 drivers to trade toward a new Titleist driver. The staff looked up the values and offered me 327 dollars for all three, which includes the TSR1, TSR2 and Qi10. I thought it seemed low but went ahead with the purchase. When I got home and checked the website, those same three drivers would have gotten 399 in trade credit according to their listed values. I went back and they explained that their policy changed and now employees can offer whatever amount they choose as long as it doesn't go over

Customer service here is abysmal. I submitted an email about my initial order with a promise they'd get back to me within one business day. Seven days have passed and still nothing. On top of that, they're missing an item from a promotional package I ordered. This ranks among the worst golf retailers I've dealt with.

Absolutely terrible experience. I got a gift card for Christmas and attempted to buy some golf balls but my order failed to go through half a dozen times. I tried reaching out via email and phone calls, but nobody could help resolve the issue. Then a representative sent me a replacement card worth $25 more, which also didn't work. The problems are clear: getting in touch with an actual person is nearly impossible, the website keeps logging you out when you search for contact info, and the staff has no idea what they're doing. I won't purchase gift cards from them again and I won't be buying any for others either. This feels like a deliberate scheme where frustrated customers give up and the company keeps their money. They need to hire competent IT staff or replace their leadership with someone who actually understands how to manage a business. I golf regularly and have for many years, and I'm confident I could operate this company better than they currently do.

Don't slip up or they won't help you out. I put the wrong shipping address on an order and when I realized it went to my old place I contacted them right away. First I talked to a woman working from home who didn't help at all and basically dismissed me. I reached back out and they said the package was already delivered. When I explained it was my mistake on the address they basically told me that's too bad, it's your problem. They wouldn't even try to contact FEDEX to get the package back for me. I just reordered everything through a different company instead. They didn't lift a finger to help. Their customer service is completely useless. I'll never shop there again.

I ordered an electric cart online and after using it I realized it wasn't the right fit for me. I went to the local store to return it and got great advice on finding the right electric cart. Brandon did a fantastic job helping me pick out the electric Bag boy volt cart, and the store manager Mark made sure my return and new purchase went smoothly. The staff at this location really knows how to take care of customers. Every time I visit, everyone there goes out of their way to help.

I was pretty hesitant after reading some of the reviews on here, but I decided to take a chance and order a golf bag anyway. Placed my order on Monday and it showed up at my place by Thursday. The bag was exactly what I ordered, arrived in perfect condition, and brand new. Everything went smoothly with the ordering process and I'd definitely buy from them again.

I ordered a new TaylorMade driver and it's been over seven weeks and I still haven't gotten it. When I called their customer service team, they were completely unhelpful and wouldn't give me a refund. They insisted on checking with FEDEX and USPS first to confirm shipping status. I won't be ordering from Worldwide Golf Shops again. Very frustrated with how they handled this. The Golf Warehouse is way better.

My first impression was that this was a scam operation when I tried paying with a gift card and the balance disappeared before I could finish checking out. Turns out the site just has a bunch of technical glitches. I contacted support and they were able to process a refund so I could complete my purchase. Issue resolved.

Really unhappy with how they handled my situation. It's been more than two weeks and I still don't have what I ordered. I've called and emailed multiple times and the only answer I got was that I could request a return label to send it back once it arrives. I'm really let down by their shipping and the way customer service handled this whole thing. I won't be ordering from them ever again and I can't recommend them to anyone.