Zhiyun USA Reviews

The service at this company is absolutely the worst. Their return window is short, and they make you pay your own shipping to send things back. They don't provide prepaid return labels due to their policies. I had to spend 70 dollars just to ship back a return! When I tried to return something else, they rejected it even though the original delivery arrived 5 days late.

We ordered a Crane 4 gimbal for over 600 dollars through an online retailer, and instead received a Crane Plus model worth about 400 dollars inside the Crane 4 packaging. To make matters worse, it was clearly used. The thing had visible scratches all over it, and the batteries that come with it were already corroded.

I bought the Crane M2 gimbal back in October 2017 and have been dealing with problems with a feature called Vortex Mode ever since. The company refuses to admit it's a defect. I've done everything they suggested to try to fix it myself, including rebalancing multiple times. When I asked them to actually help, they just quit communicating with me. Now I'm stuck with equipment that doesn't work and no support whatsoever.

The gimbal itself seems decent, but I received a faulty unit which turned into a nightmare. When I finally opened it after some time, I noticed the small screw plate holding the main sliding plate was loose and wouldn't tighten down properly even when cranked all the way. I sent them a video showing the problem, but they refused to send the replacement part even though it costs only 5 dollars. Their excuse was that it had been three months since I bought it, so it wasn't covered. What about the actual warranty they advertise? This wasn't user error or damage from use, it was defective from day one. I don't understand why such a big company won't acknowledge a legitimate manufacturing defect. Sure, I could buy the part for 5 dollars, but shipping would cost me 18 dollars for something that weighs almost nothing. Every time I contacted them, it took a day or longer to hear back. Recently they replied to me on social media, and I answered right away, but now they're ignoring that message even though it shows as read. It shows a real lack of customer care. Just ignoring problems doesn't make them go away.

I bought an Evolution 3 gimbal and only used it about 5 times before it stopped working properly. It powers on but doesn't function. I tried calling the UK retailer that sold it to me, but they don't carry this brand anymore. My warranty just expired, and I can't get through to the manufacturer by phone or email. Their phone line isn't real, and emails go nowhere. Stay away from this company. Their products cost a lot of money but the support is completely lacking. I'm left with an expensive paperweight that cost hundreds of dollars and came broken. You've been warned.

I'm having the same problem as others who've posted here. Their website doesn't show that items are out of stock, so I waited over a week just to get it shipped. Then another two weeks went by and my package either got lost in the mail system or arrived damaged. They don't list a phone number and they're slow to respond. I spent more than 700 dollars on this gimbal, and after over 20 days with priority shipping supposedly guaranteed, I don't have the product or my money back. This company needs to be avoided. They should be investigated by state authorities.

This company is terrible. They don't care about customers at all. Their website gives you shipping timeframes that are completely wrong. It's been over a week and I still haven't gotten a tracking number. I contacted them and got some excuse about customs issues. Skip this company entirely. I'm trying to get my payment reversed right now.

This has been a really frustrating experience from the start. The item was listed as being available, but it turns out it wasn't actually in stock. After waiting about 4 days with no updates, I finally reached out to their support team. They told me it was backordered and would take over 2 weeks to arrive, but none of this information was on the website beforehand. I had a specific project lined up that needed this equipment, and now I've lost income because of the delay. What's worse, they've basically stopped responding to my messages. There's no phone number listed anywhere either, so I'm stuck trying to figure out how to resolve this. The whole situation has been stressful, and now I'm worried I'll end up with a defective unit based on what other people are saying.

Do not trust this company. They shipped me a gimbal that didn't work after I waited 2 weeks for delivery. When I tried to return it, they had no clue where to send it back, and there's no phone number to call. If your item arrives broken, you're basically on your own. This is dishonest business practice and needs to be reported.

Their customer service is absolutely terrible. I got sent a broken product and when I tried to use the warranty to get it fixed for free, they refused. I ended up filing a complaint with the state attorney general's office because they wouldn't honor what they promised.