About Ruggable
Ruggable revolutionized the rug industry with its machine-washable rug system, perfect for homes facing spills and messes. Founded by Jeneva Bell, the brand's patented two-piece design features a removable Rug Cover that fits in a standard washing machine, paired with a non-slip Rug Pad.
After years of development, Ruggable ensures high-quality products that live up to their washability promise. The company actively incorporates customer feedback to enhance designs and expand offerings, committed to delivering beautiful and worry-free flooring solutions.
How to Redeem Ruggable Discount Codes
1. Add the rugs, covers, pads, and accessories you want to your shopping cart.
2. Go to the cart overview page to start the checkout process.
3. Move to the payment and review screen, which is usually the last step before you confirm your purchase.
4. Find the box that says “Discount code or gift card” on the right side of your screen.
5. Enter your verified Ruggable code in that box.
6. Click the "Apply" button to update your order total with the discount.
Ruggable Return Policy
Ruggable offers customers confidence in their purchase through its “Life Happens Guarantee.” This policy allows you to return any eligible product purchased directly from the website for any reason within 30 days following the delivery date.
The company recognizes that products may show signs of normal use, such as minor pet fur or typical wear and tear, and will still honor the refund. However, any item determined by Ruggable to be in a condition beyond normal wear and tear will not be eligible for a refund.
All funds are returned directly to your original payment source. Please note that a standard returns processing fee is deducted from the refund amount to cover return shipping costs. Fees vary based on the item type and size, ranging from $10 to $40 USD for most items. If you purchased a two-piece rug, both the Rug Pad and the Rug Cover must be returned together.
Be aware that certain products are deemed Final Sale and are entirely excluded from the return, refund, exchange, or cancellation policy. These exclusions generally apply to deeply discounted or clearance merchandise explicitly marked as such at the time of purchase.
Additionally, accessories like the Ruggable Spot Cleaner, Stain Remover, and all sample swatches are non-returnable. This non-returnable status is strictly enforced.
For more detailed information, read their policy here.
More Ways to Save at Ruggable
- Sign up for the Email Newsletter to receive an instant 10% discount code valid on your first order.
- Refer a Friend to give them 15% off their first purchase; you will also receive a 15% discount on your next order for each successful referral.
- Join the Spill Club Rewards Program for free to earn one Spill Point for every dollar spent. Every 100 Spill Points can be redeemed for $10 off a future purchase.
- Shop the dedicated Sale Section for marked-down designs.
- Take advantage of Appreciation Discounts as Ruggable partners with ID.me to offer special savings for members of the military, first responders, healthcare professionals (including NHS workers in the UK), and teachers.
- Use Buy Now, Pay Later options such as Afterpay, Klarna, or Zip at checkout to split your purchase into four interest-free installments over six weeks.
Contact Ruggable
Online Request Form: Submit a detailed request directly to the support team using the official web form.
Support Email: For general inquiries, email the team directly at: [email protected]
Toll-Free Phone Number: Call customer support at (877) 331-4662.
Live Chat: An online chat function is typically available on the website, operating Monday through Friday, 8:00 AM to 3:00 PM Pacific Time (PST).
FAQs
1. Can I exchange an item if I select the wrong size or pattern?
Yes, Ruggable offers a complimentary exchange service for residents in the United States, Europe, and the United Kingdom. You have up to 30 days from the delivery date to initiate an exchange for a different design or size.
2. What options do I have if I need to cancel my order?
Due to Ruggable’s fast processing system, cancellation windows are very brief. Once your order has moved to the production or fulfillment stage, it generally cannot be cancelled. You should contact Customer Care immediately via Live Chat or phone if you wish to cancel.
3. Does Ruggable offer a price adjustment or price matching policy?
No, Ruggable does not currently offer a price matching policy against competitors or a price adjustment policy if an item goes on sale after you have completed your purchase.
