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Got a St. Croix legend tournament rod delivered with serious damage from bad packaging. They just wrapped a single sheet of packing material around the blanks with nothing protecting the tip or handle. I've called and emailed multiple times over two weeks and haven't received any response from customer service.

This happened to me twice. I placed online orders and they charged my card. Two days later, both orders got cancelled. I got automated apologies that meant nothing. Management hasn't fixed this problem in years. Don't trust them. They're acting like crooks.

I placed an order a week ago and it still hasn't shipped or been refunded. My emails to their customer service address go unanswered. I believe they've taken my money without any intention of sending my order. Be careful with this company.

Avoid shopping here. I ordered clearance Blundstones online in a size 4 and received size 3 instead. Since it was clearance merchandise, they wouldn't let me return or exchange it. I noticed another customer had experienced the exact same issue on their website, but I foolishly thought it was a one-off problem. Turns out it's not.

I had an issue with my account and requested information about a refund. It took longer than expected to get a response about my refund status.

Shopping in the store is usually fine, sometimes even good. But whatever you do, avoid having items shipped through their carrier Nationex. That company is unreliable with no specific delivery windows. If something isn't available to pick up in store, just don't order it.

I ordered a rod and reel that had the reel on sale for $40 off. They took almost a week to ship it out, then cancelled the reel order even though they sent the rod. They claimed the reel was out of stock, but I found it on their website still available just without the discount anymore. They obviously cancelled it because the sale had ended by the time they got around to shipping. I won't be shopping here again.

Staff was rude and talked too fast. When I asked her to repeat herself, she didn't. The service was awful and needs serious improvement.

Absolutely terrible. After two months, they sent me something completely different from what I ordered. I don't even know what to say.

Purchased Spypoint game cameras that were defective. The replacement cameras didn't work either. When I asked for a refund, they told me their policy only allows store credit. They sold me a broken product and won't make it right. Their policy is garbage. I'm going to shop at Cabellas next time.

Terrible customer service from this Quebec-based company. I ordered running shoes and after three days called asking why they hadn't shipped. I gave them two more weeks to send them. Instead, someone named Caroline shipped and then cancelled my order. When I tried contacting her supervisor, there was no accountability whatsoever. The only positive is they did refund me. Don't bother with this company because they clearly don't care about their customers.

This company doesn't stand by their warranty. I bought a pair of Daiwa line counter reels and one quit working the second time I used it. The store manager said to bring it in and they'd honor the warranty since they have an agreement with Daiwa. I drove over an hour to hear them say they could only give me the newer model for a $95 upcharge, information they could have shared on the phone. Now I'd need to drive another three hours to pick it up. Combined with gas costs, it would've been cheaper to just buy a new reel from somewhere else. I'm never coming back.

I want to thank the team at the store today for their excellent help. Ben, a sales associate, took time to find shoes that worked for my wide feet and waterproof needs, explaining the different features of each brand. The checkout staff also gave me the helpful tip to try them on indoors when I got home to make sure they were the right fit.

This place has no idea what they're doing. The shoe section staff never pick up their phones. You reach someone who isn't even on that team and they can't help you check what's in stock. I'm done shopping here. Everything's been falling apart since the pandemic started.

I strongly do not recommend this company. I paid for a new Lowrance elite 7 FS all season package on November 26th and was immediately charged. They asked about my experience without following up on the major issues I was having. My product never arrived. I've emailed both the carrier and the store repeatedly and nobody can tell me where it is. They sent one email saying they'd look into it, but that was over two days ago with no update. There's been no apology or acknowledgment of how frustrating this is. I'm sitting here with a $1400 charge on my card for something that may not even come. The update made it worse: they confirmed the package is lost but still no apology or real accountability. They just said thanks for your patience and will process a refund whenever they feel like it. Their customer service is a disaster.