About Saks OFF 5TH

Saks OFF 5TH is a premier destination for luxury-value shopping, offering an incredible selection of designer brands at up to 70% off. The company began its journey in 1992 as Saks Clearinghouse, an outlet concept piloted by Saks Fifth Avenue in Franklin Mills, PA. Its success led to a rebranding as Saks Fifth Avenue OFF 5TH in 1995.

Since 2021, the e-commerce business has operated as a standalone company in partnership with Insight Partners. This change has allowed Saks OFF 5TH to focus on a digital-first approach that delivers a superior customer experience. By combining merchandise authority, unparalleled brand access, and a seamless connection between online and physical stores, they continue to provide the best names in fashion at a tremendous value.

How to Redeem Saks OFF 5TH Promo Codes

  • Add all desired designer merchandise to your shopping bag.
  • Proceed to the checkout screen once you are ready to complete your order.
  • Locate the field labeled “Apply a Promo Code” under Order Summary.
  • Click on the plus sign to reveal the input field.
  • Enter the code and click the “Apply” button to activate the discount on your order total.

Saks OFF 5TH Return Policy

If you are not entirely satisfied with your purchase, you have 30 days from the date you received your item(s) to initiate a return or exchange. This applies to both online and in-store purchases, though certain categories bought online are only eligible for mail-in returns.

All merchandise must be returned in "like new" condition—unworn, undamaged, unaltered, saleable, and with all original tags still attached—unless the item was defective upon sale. If you choose to return an online order by mail, a $9.95 return postage fee will be deducted from your final refund amount; however, OFF 5TH Rewards members may be eligible to have this fee waived.

Certain items are explicitly designated as Final Sale and cannot be returned or exchanged. This category includes food and beverage items, and sales made to individuals who management reasonably believes are bulk purchasers or resellers. Always check the product description for a "Final Sale" label before committing to purchase.

Returns of items bought during promotional sales (like Buy One Get One offers) may result in an adjustment to the price of the items you keep. For example, if you return a full-price item from a BOGO % Off deal, the remaining item you kept will be adjusted back to its original full price, and you will be responsible for the price difference. The same rule applies to BOGO Free promotions; returning the paid item will cause the free item to be adjusted back to its ticketed price.

Once your return arrives at the distribution center, it can take up to 30 days for the process to be completed and your refund to be issued to your selected payment method. After Saks OFF 5TH has processed the refund, allow up to 10 additional business days for your bank or financial institution to post the credit to your account.

More Saving Tips at Saks OFF 5TH

Beyond using a coupon code, leverage these strategies to get the maximum value for your designer dollars:

  • Sign up for OFF 5TH Rewards to receive an immediate 10% off your first purchase and enjoy free return shipping eligibility on future orders.
  • Spend $89 or more to qualify for free Standard shipping on your order, ensuring you save on delivery fees.
  • Shop the dedicated Clearance section for the deepest, everyday discounts on last-chance items.
  • Check the Sales and Promotions page for the latest official codes and temporary deals.
  • Take advantage of price adjustment options: Saks OFF 5TH offers a Price Match if you find an identical item at a selected competitor at the time of sale, and will issue an internal Price Adjustment if the price on their website drops within 24 hours of your order being placed. Submit your requests here.

Contact Saks OFF 5TH

  • Online Live Chat: For the fastest service, use the online corner chat feature to connect directly with an expert on the Help Center page.
  • Phone Support: Call toll-free at 1-801-207-7043 to speak with a representative.
  • Operating Hours: Phone and chat support are generally available seven days a week, from 7:00 AM to 11:00 PM EST.

FAQs

1. Can I cancel my order?

Yes, Saks OFF 5TH orders can only be canceled up to 20 minutes after being placed.

2. Can I make changes to my order?

No, if you need to make a change, you must try to cancel the order first and then place a new order with the correct items.

3. Can I exchange an item I purchased for a different size or color?

Yes, Saks OFF 5TH does permit exchanges for items, provided the exchange is requested within the standard 30-day return window.