Sally Beauty Coupons & Promo Codes

Ordered two large bottles of shampoo at about 20 bucks each and a body wash with a same day two hour delivery window. Delivery took way longer, arriving at 5pm instead of the morning slot. When it showed up, I got two tiny bottles of shampoo instead of the full sizes and no body wash at all. Called customer service and they promised to refund the full 60 dollars plus tax and tip. Money came out of my account but I haven't seen the refund yet. Called back and was told it's still pending with no explanation. I can't get to the store soon to sort this out in person. This whole situation feels like the workers didn't bother double checking my order. I'm done with them and switching back to somewhere else that's more reliable, even if it costs a bit more.

Love this place. It's the only spot where I can get professional grade hair dye to color my own hair. The Coventry store has great staff and I've never had any issues shopping there.

Went to my local store wanting to grab some Color Wow products, but was told I couldn't buy them because I don't have a trade account. These products are literally sitting on the shelves with price tags on them for regular shoppers, but apparently I'm not allowed to purchase them. It makes no sense. The staff at the competitor store down the street were way friendlier. I'm going to shop elsewhere from now on, especially places that actually want my business instead of making up random shopping restrictions.

Why does the website show items available for store pickup when stores don't actually carry them anymore? And why are the employees so unhelpful when you come in? The staff always seem like they don't want to be there.

The website says items are available for in store pickup, but then when you get there, they've discontinued carrying those products. Also, the employees seem really unmotivated and unhelpful. It's frustrating trying to get service there.

Bought 2 shampoos that were on promotion, buy one get one half off, total was about 60 dollars. When I used it, the product wasn't good. I reached out to customer service about a return and was told to take it back to a Leeds store location. Since I'd already opened one bottle and didn't want to lie about it, I only brought in the unopened one to exchange. The customer service rep had to make several calls trying to reach a manager but couldn't get through. When all was said and done, they refunded me for just the discounted bottle and kept the full price charge for the one I didn't return. That felt really unfair to me. Even if it's technically their policy, I felt treated poorly. The customer service reps were unprofessional and came across as rude. I was the one who should've been upset, not them.

Put in a pickup order after confirming they had the items I wanted in stock. Sally Beauty cancelled it without giving me any reason or offering alternatives. You shouldn't advertise pickup orders as an option if you can't handle fulfilling them properly. Really poor customer experience.

Ordered for pickup at a location after checking their inventory online. Sally Beauty then cancelled my order without any explanation or alternative options. If you're not going to follow through with pickup orders, don't advertise them as an option. This was really disappointing service.

Tried placing multiple orders on their Canadian site with three separate credit cards and they all got rejected. Their phone support couldn't give me an answer about what's going on. Been a frustrating waste of time trying to figure this out.

I've been trying to place orders on their Canadian website using three different credit cards, but they keep getting declined. Called their customer service team and they can't explain why nothing's going through. Spent way too much time dealing with this.

Had rough experiences at multiple Wisconsin stores. Not every location has actual management in place, and the ones I dealt with weren't helpful. Staff seem unable or unwilling to resolve problems. I even asked if I could leave feedback for a manager and got shut down. At the Green Bay location near Lime Kiln, a worker told me they didn't stock bleaching kits when they actually had around a dozen. She seemed lost in her own store. The Bay Park Mall location is always running low on inventory. The Appleton store at Mutual Way also had pretty rude and unhelpful staff. Across these locations, I've seen really poor customer service. The workers lack basic knowledge about products and inventory. It's really disappointing to keep running into these problems.

I've had pretty bad experiences at several Wisconsin locations. Not all stores seem to have proper management, and the staff I've dealt with haven't been very helpful or pleasant. They won't help resolve issues or accept feedback. When I tried to leave a note for a manager, things escalated unnecessarily. At the Green Bay store on Lime Kiln, one employee told me they were out of bleaching kits when they actually had about a dozen in stock. She clearly didn't know the store layout well. The Bay Park Mall location is consistently understocked. The Appleton store on Mutual Way also had staff who were pretty unwelcoming and unhelpful. Overall, the customer service experience across these locations has been really frustrating. Staff seem to lack basic product knowledge and aren't trained well. It's disappointing when you're looking for help and expertise.

Best shipping speed I've ever experienced from an online store. The packaging was solid and protected everything well. The price was great too. Couldn't ask for anything more.

Grabbed some GHD straighteners on sale and ordered them online. After seeing all these negative reviews on the site, I was really worried about my purchase since it was a birthday gift. Turns out I had nothing to worry about. They showed up two days later in perfect condition.

So impressed with my visit at the Hounslow store. Page Atkins works there and went above and beyond to help me. She's friendly, patient, and genuinely cares about customer service. Even when she's busy with other tasks, helping customers is always her priority. She's got such a great attitude and is always ready to assist. She deserves recognition and I'm sure she'll move up in the company. Her hard work and dedication really stand out.