Scentair.com Coupons & Promo Codes

This product is amazing! The customer service team was fantastic to work with!

My wife was really disappointed with this company. She figured that since the prices were high, the quality would match, but she ended up feeling like she got scammed on everything. The candles were tiny at $20 each and barely gave off any scent. The fragrance sticks were $1 apiece and had almost no smell to them. Then there's the room spray that stops working after just a few minutes. All of this added up to about $80. To top it all off, trying to get customer service is basically impossible. Total ripoff from start to finish.

I own a couple of their diffusers - a professional model and a home model. The home unit is just over a year old and it completely died. It won't even turn on. I still have some cartridges left for it, but they won't replace the unit because it's out of warranty now. It's just a fan essentially, and they won't back it up for more than a year. That's pretty bad customer service if you ask me, plus it shows these units aren't built to last. They definitely lost me as a customer.

Henry from their technical team helped me get my unit set up. It took a while, but he was absolutely wonderful about the whole thing. Thanks so much Henry!

This company turned out to be one of my worst purchasing decisions ever. I've been trying to get out of my contract for over a month without any luck. It's impossible to get someone on the phone, and the only way to contact them is email. I've sent plenty of emails and gotten a response just once, and it wasn't even helpful. They go through account representatives constantly, and when you get assigned to a new one, they don't even tell you, making it impossible to get ahold of anybody. The charges are unfair and the staff isn't willing to help. Find a different company.

I had a visit from someone with this company recently, and I need to give a huge shout out to my technician for going above and beyond. He installed a brand new device for me and while he was there, he also serviced my existing unit without me even asking. That kind of extra attention surprised me in the best way and showed how much he cares about making customers happy. He walked me through everything step by step so I completely understood how the system works and what to expect. His approach was professional but still friendly, and it left me feeling really good about my choice. The machine itself runs beautifully - it's dependable, straightforward to operate, and the fragrances are fantastic: they're consistent, clean smelling, and not too strong. It really makes a noticeable difference in how the space smells. I'd suggest both this company and my technician to anyone looking for professional scenting solutions. It's top-notch equipment paired with genuine, excellent customer service.

I've had this for about five or six months and when it actually works, I really like it. But it basically never works right. The WiFi part doesn't function except for the light indicator. I have to hold it down and press the button repeatedly and hope it cooperates. It starts and then stops. That's the only way I can get it going, and it's been this way since I got it. I've sent them emails but they never reply.

After reading some of the other negative feedback, I figured I should share my own experience. I just bought a reed diffuser through their website and ran into some complications with the order. I reached out to customer support in the UK and got to talk with Kevin. He was fantastic, really went out of his way to help, solved my problem quickly, and was super pleasant the whole time. This is actually my second order with them. My first purchase was just a small sample so I could try it out, and I loved it so much that I came back to order the reed diffuser in the same scent.

I'm asking someone from this company to please contact me, and this is probably the sixth time I've made this request. I have spent months trying to get in touch with you! You're quick to send me refills and charge me, but you don't answer my emails or respond to messages, and I can't get through to any real person. My home device has had problems since day one, and now the fan won't stay running properly and it's not connecting to WiFi anymore. This was an expensive purchase, and the refills cost a lot too. It was a Christmas gift in 2024 that I was really looking forward to after being so impressed with a bigger version at a hotel. I was even planning to get two more units for my business, but why would I do that given how I've been treated? It's disappointing that I keep seeing other ignored one-star reviews on this site. This is really poor customer care.

The staff here was rude and didn't care about anyone but themselves. One of their company vehicles was parked on the street to visit a client. It was extremely hot out, and the driver left the engine running for air conditioning while they were inside. My partner politely asked if they could turn off the engine after more than 20 minutes of it idling with nobody inside because of the noise and exhaust. The driver came out and yelled at him, using profanity. It was selfish, rude, and completely unprofessional. I got their license plate number and I'm filing a formal complaint about their behavior.

It's not a great look when your company vehicle has the business name on it and the driver is operating it recklessly. The driver couldn't navigate roundabouts properly, was cutting people off constantly, and seemed unable to follow basic road rules. If they can't handle simple driving tasks, I'm worried about what their actual service quality might be.

Turns out, this company did me a favor by being slow to respond! Once I did some research and read tons of negative reviews online, I was glad I hadn't completed my purchase. I had sent them an inquiry asking to order a specific starter kit model with white tea and thyme scent like the one I saw at a location in my area. I noticed there's no phone number listed for customer service, and the email response times are pretty terrible. Is there any way to talk to a live person who can help with ordering? I tried placing the order on both my phone and computer but couldn't make it work. The website is confusing and difficult to navigate as a new customer. I even attempted the order on several different devices and browsers without success. At one point I ended up on a different company's website entirely, which was actually easier to use. Their equipment looked very similar, but it turned out to be a completely different brand, not this company.

The customer service here is awful. I pay monthly, but my device isn't working. I called technical support, and the representative was very disrespectful and rude to me. He couldn't help with my problem and just kept saying someone would call me back. When I asked when that would be, he repeated himself in an even ruder tone. After I complained about how he treated me, it took almost a week before someone called. They apologized and said someone would reach out. It's been close to a month since I first tried to get help, and my device still doesn't work. I'm canceling my membership, but I'm worried they'll keep charging my card like what happened to other customers.

The scent from what I ordered only lasted about 48 hours. After that, I haven't smelled anything from it at all. I even leaned right over the product to try to catch any aroma, but there was nothing there.

The scent itself is wonderful, but these cartridges definitely don't last for thirty days like they claim. I got a coupon for 50% off, so I decided to grab a second diffuser and stock up on cartridges. Three weeks go by and nothing ships, so I send an email. The response I get back is basically a template message saying my stuff should arrive soon or I can request my money back. So I ask for a refund, and after a whole week of waiting, still nothing. Then I send another email and finally get a real response saying the refund would take seven to ten business days from when I asked. How is that fair when they charged my card in seconds? Update: I finally received my refund on January 29th. They did say they understood there was a big delay and they actually sent me some product as an apology, which I really appreciated.