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The website is intuitive and user-friendly. Prices are very reasonable compared to competing travel booking sites.

No unnecessary complications. Everything was easy to navigate and I got my answers quickly.

The process was simple, clear and fast. I found all the details I needed without any confusion.

Over the past year I've used Secret Escapes several times for UK weekend trips and I'm always satisfied with my bookings. I double-check prices against the hotel websites and every time Secret Escapes comes out ahead on value.

I've booked through Secret Escapes multiple times for getaways around the UK and every experience has been positive. I make a point to compare their rates with what the hotels charge directly, and they consistently offer the best prices.

Had no trouble finding our ideal vacation package. Booking and finishing the paperwork was very convenient.

Searching for our getaway was painless. The booking and all related paperwork were completed easily.

Finding and choosing our vacation was simple. The entire booking procedure and form completion was quick and painless.

We booked what we thought would be an unforgettable trip to the Middle East and Indian Ocean islands with Secret Escapes, but we've ended up in an incredibly frustrating situation. Our reservation was made before recent international developments, but now travel advisories recommend against non-essential trips. Secret Escapes has shown no willingness to offer any options. We're stuck in a no-win scenario where we either pay the remaining amount on April 18th for a trip we may not feel comfortable taking, or we cancel and forfeit our deposit. Their response is basically to wait and see, which leaves all the financial burden on us as customers. Additionally, it seems unreasonable that they expect full payment weeks in advance while only confirming whether the trip actually happens two weeks before you're supposed to leave. Even more frustrating is their refusal to offer any accommodation at all, not even letting us redirect our deposit to a different holiday. This isn't about changing our minds. External circumstances beyond our control have made this situation stressful and unfair, particularly for a milestone holiday that we've been planning. The lack of flexibility and support has been really disappointing.

Really frustrated right now. We've put down a lot of money for what we hoped would be the vacation of a lifetime, but they're saying we won't get hotel, transfer, and activity details until seven days before departure. I can't book extra activities without knowing where we might end up since hotels aren't confirmed yet. The transfer section just lists a date without specific times. I can't wait a week since everything books up fast. Support hasn't been helpful. I'm stressed about having put years of savings into this trip only to find out details so late when we've already committed so much money. We're basically stuck. I've sent several emails and was told they'd provide information sooner, but now I'm being told that won't happen and details come only a week out.

I'm disappointed about how this is starting out. We invested significant money in what should be the trip of our dreams, yet we're being told we can't get details about our accommodations, airport transfers, and planned activities until just a week before we travel. This creates a real problem since I want to book additional experiences in advance but don't know where we'll actually be staying since the system could assign us to different properties. Right now our transfer just says a date with no specific time. Waiting until a week out isn't practical because by then popular activities will be completely sold out. The company hasn't been willing to work with us on this. I'm genuinely worried about how it'll all come together given how much money we've invested from years of saving. We feel trapped. Our follow-up attempts through email haven't helped. We were promised someone would reach out to provide the information sooner, but then we were told that's not possible and they can't share anything until seven days before departure.

Quick overnight London trip booked almost instantly. The property location was fantastic and our rate was significantly cheaper than standard pricing.

Last-minute London overnight booking went through in just seconds. The hotel was in an excellent neighborhood and we got the room for about a third of the regular price.

Needed a quick overnight stay in London and booked it in seconds through the app. The hotel location was perfect and we paid roughly half of what it would've cost booking elsewhere.

Our go-to choice for booking getaways is always Secret Escapes thanks to their excellent hotel and spa options at reasonable prices. The entire booking experience is straightforward and happens in just minutes.