About Shop.com
SHOP.COM is a fresh take on online shopping—designed to deliver the most compelling experience possible. Think of it as a smarter shopping comparison site that brings together the best stores and brands you rely on, all in one place.
With SHOP.COM, you can easily explore a wide product range, compare options by price, shipping, and delivery, access expert tools to learn smarter, and even share your opinions through reviews. When you're ready to buy, modern features like OneCart® and a 100% satisfaction guarantee make checkout smooth and worry-free.
Redeeming Your Shop.com Promo Code
- You must be logged into your Shop.com account to use a coupon code. If you don’t have one, create it. You cannot use a code if you check out as a guest.
- Once you’ve added the item you want to your cart, go to the "Cart" icon in the top right corner and click "View Cart/Checkout."
- From there, click "Proceed to Checkout" and fill out your information on the following screens.
- Find the "Coupon/Gift Card" field, which is located below the Payment Method section.
- Paste your Shop.com discount code here and click "Apply" to get the discount on your purchase.
Please be aware that if you are shopping from other stores listed on Shop.com for cashback, you will use their website’s own checkout process, not this one.
What To Do If Your Shop.com Promo Code Isn't Working
- Make sure you typed your Shop.com coupon correctly.
- Check that your order meets any requirements, such as a minimum purchase amount.
- Be sure the code is still valid and hasn't expired.
- If you're still having trouble, try a different Shop.com coupon code from Retail Coupons.
Combining Shop.com Coupons
Since every Shop.com promo code has its own rules, you might not be able to combine multiple coupons. To see if you can use more than one discount, you should always read the fine print for each offer before trying to apply them together.
What Is the Shop.com Shipping Policy?
At SHOP.COM, the shipping rule is simple but depends on the products you buy. If you order from a OneCart® merchant, each store sets its own policy, and you can check the details on their page.
For items from third-party websites, that store’s rules apply - but if something goes wrong, SHOP.COM’s customer service is ready to help.
For Market America products, you can enjoy great shipping perks. Spend $125 or more and get free shipping, or pay a flat $6 fee if your order is under that amount.
There are also low-cost options like UPS Mail Innovations ($3 for small packages) and UPS Surepost ($4 or 3% of your order). Eligible items are clearly marked, and shipping costs are shown at checkout, so you’ll always know what to expect.
What Is the Shop.com Return Policy?
Each seller on SHOP.COM has its own return policy, so it’s best to check the details before placing an order. For items sold directly by Market America, most products can be returned within 30 days of shipment for a refund, minus shipping fees. Food, custom items, and gift cards are non-returnable.
To start a return, you’ll need a Return Authorization Number (RA#) from the refunds department - without it, your package will be sent back at your cost. Items must be new, unopened, and in their original packaging. Refunds for purchases made with a gift card will first go back to the gift card, and any remaining balance will be credited to your payment method.
You are responsible for return shipping and insurance, and SHOP.COM isn’t liable for lost or damaged return packages. Always check your order as soon as it arrives - if there’s an issue, contact customer service right away for help.
Shop.com Customer Service
If you need immediate assistance, you can contact Shop.com by email at [email protected], or you can call 1-866-420-1709, it’s totally free.
You can also contact the company using the help form on the Contact Us page.
