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If I could rate this zero stars I absolutely would. Placed an order at a pizzeria at 3:29pm for delivery at 5:30 but understand the system doesn't kick in right at ordering, there's a set notification time before the delivery window. I reach out to support at 5:53 and the driver hasn't even been assigned yet. Bottom line is my food arrived quite late. The driver was lovely and clearly overwhelmed, plus dealing with heavy rain, so I tipped her cash on top. The bigger issue is the conflicting info where the restaurant log shows a 5:12pm pickup for the 5:30 scheduled time, yet the platform showed it unassigned at 5:50pm. There's clearly a breakdown happening somewhere in their system and I can't even say what the solution would be.

I wish I could give zero stars because I would. I ordered from a local pizza place at 3:29pm requesting 5:30 delivery. I get that the notification doesn't come in right at order time, but there's a scheduled window. By 5:53 I'm checking the chat and nothing's been picked up or assigned to any driver yet. Without going into all the details, my pizza showed up way later than promised. The delivery person was incredibly sweet and clearly stretched too thin, dealing with pouring rain too, so I gave her extra cash. The real problem is the disconnect between what the restaurant reported (picked up at 5:12pm for a 5:30 delivery slot) versus what the system showed (unassigned as of 5:50pm). Something in this operation isn't working right and I can't even pinpoint what needs to change.

Our order had a problem so we sent an email figuring it might take days to hear back. Instead they personally responded within minutes and got everything fixed immediately. No company is perfect, but fast problem solving like that is hard to find anywhere else.

We had an issue with our order and reached out via email not really expecting much. They replied personally within minutes and resolved everything super quickly. Perfect service is rare, but when you get a response and solution that fast, you really notice it compared to other options out there.

We ran into a problem with an order and shot them an email without much hope of a response. Turns out they got back to us within minutes with a personal message that totally solved our issue. Sure, every company has problems, but you won't find customer service that fast anywhere else.

I've ordered through this app several times and have had nothing but good experiences. This time I actually messed up my own order because I had company over. I got in touch with support and they were super helpful. One of their reps got my situation explained and had it fixed in a few minutes. That kind of service is exactly why I'll keep using this and telling my friends about it.

Love this app because ordering from places near me has never been easier.

This app is really great. It makes it super convenient to place orders at the restaurants near me.

The service is fantastic and they partner with excellent restaurants. Living in the Northern VA/DC region, we have so many choices and always find ourselves using this platform. Even the rare time there's been a hiccup, they've taken care of it immediately. Keep it up and thanks for supporting the local restaurant community.

Really impressed with the service quality and the restaurant selection they offer. We're in the Northern VA/DC area and have tons of choices, so we keep coming back to this platform. The few times something hasn't gone perfectly, they've fixed it right away. You're doing great and we appreciate what you do for local restaurants.

Excellent service all around. The delivery driver was really nice and professional. The app does a good job keeping you informed every step of the way. Plus the customer service team is top notch.

I needed to reach out via chat about a rewards problem. My message was answered instantly and the whole thing was straightened out in under two minutes, better than I expected. Really impressive customer service!

I've got lots of pizza places in my area and this app has better rates than the other platforms available locally. The fees are lower and the pricing is fair. I haven't run into any ordering issues and it's just as reliable as other apps. When I did contact support recently about something, they fixed it right away without making me repeat the whole problem again, which is so much better than what usually happens.

The pricing on this app is competitive, especially in my neighborhood where there are tons of pizza options. The fees are reasonable and prices beat out what I see on the competing apps. I haven't had any problems placing orders and the app works smoothly. I did have one support question recently and they took care of it almost instantly. Plus I didn't have to repeat myself to the support agent, which is always nice.

Trying it out for the first time and I have to say it was a great experience. They responded right away and actually reached out to the restaurant about what I needed. They did exactly what I asked for!