Solbari Coupons & Promo Codes

Fantastic experience from start to finish. I ordered a long sleeve UV protection shirt but misjudged the size despite checking their size chart. When I contacted them about the issue, they made everything incredibly simple. They paid for my return shipping and I only had to cover sending out a different size. My replacement came super fast and fit perfectly. Really impressive customer support.

I spent quite a bit during a pre-Black Friday sale and got nervous reading some of the complaints online. When my order arrived today, all my worry vanished. I placed it at the end of October, it shipped the very next day, and showed up just days later. Everything came from a California warehouse. The hats are fantastic, absolutely love the material and design. I also grabbed a face mask for sun protection and it's excellent too. Five stars all the way, super happy with the whole experience.

I was skeptical after reading the negative feedback, but my experience was completely different. I received my hat order in the UK in just a week despite it shipping from Australia. I decided to return a couple of items because I'd ordered extras to compare, and got my refund within two days of sending them back. Really impressive service and I'd happily shop with them again.

The actual product is great, but the shipping is painfully slow. I ordered around mid-June and didn't get my item until early July. This is the UK where most online shopping arrives within several days, not weeks. If you need something urgently, don't count on buying directly from this company. Check other retailers instead.

My experience with this company and their hat is complicated and I'll keep it brief. The customer service deserves credit for being exceptional, otherwise this would be a one-star review at best. The Traveller Broad Brim Sun Hat is just average quality and time will tell how it holds up. My biggest issue is the blue dye from the inner band completely bled into the white fabric all around the hat. I didn't wash it or get it wet. After just a handful of wears, the stain appeared and spread, now it's marked all the way around.

Watch out for their return policy. They claim no returns are offered, and their website provides almost no information on how to send items back. Even when you try to submit a return request through their portal, there are zero clear steps to actually complete it. This seems to violate consumer protection laws and I'm planning to report them to authorities.

I absolutely love what they're selling! I'm going to place another order because I want to get more color variations. Emma was incredibly helpful and made my purchasing experience really smooth. Really grateful.

Their products are fantastic and I'm already planning my next purchase to try out different color options. Emma provided wonderful support throughout my order and made the whole process smooth. Really appreciate it.

Should have paid attention to the reviews beforehand. Their return system is confusing and difficult to navigate. I placed two separate orders, received three items in one box and one separately. The quality and sizing didn't match what I expected for the price. I started a return for the first three items and was charged a $6.95 restocking fee. The single item return a week later had a $10 charge. I won't shop with them again. Their only support line is in Australia and their chat feature couldn't even understand when I asked about returns.

The hat itself is decent but nothing remarkable. My main concern is the environmental impact. I ordered from a UK website, paid in pounds, and was told it would arrive via Royal Mail. Instead, it shipped directly from Australia. That's a tremendous waste of fuel and resources for one item. It would make so much more sense to ship bulk orders to a UK distribution center and then send individual items locally.

Really disappointed with their shipping performance. I ordered on June 23, 2024 and paid extra for expedited delivery that was supposed to take 4 to 6 days. By July 8th, my two hats still hadn't arrived. When you're paying premium shipping fees, you expect the company to honor that commitment. Their customer service told me they typically ship within a day or two, but that's not my responsibility as a customer. I should have just used Amazon and saved the hassle. Won't be ordering from them again.

Purchased a men's hat in mid-June 2024. Nothing on the website indicated it would arrive from Australia. They actually list a California address, which led me to believe it would ship domestically. The delivery took until late June despite their quoted timeframe of roughly a week. Given Amazon's dominance with fast shipping, Solbari should really consider stocking their bestselling items at a US location. Quality-wise the hat is solid and I'm satisfied with it, but the price point is higher than I'd be willing to spend again.

Bought a men's hat in mid-June 2024. The website never disclosed that it was coming from Australia. There's even a listed office in California, so I assumed domestic fulfillment. It took until late June to arrive, which exceeds their stated shipping window of about a week. In today's world where Amazon dominates with rapid delivery, Solbari really should stock popular bestsellers in US warehouses. The hat itself is well-made, but the pricing is steep and I'd probably look elsewhere next time.

Their returns policy is terrible, refusing to accept returns on defective items by claiming hygiene concerns. They also don't seem to publish negative reviews on their site.

The floral long sleeve swimsuit has some real design issues despite good customer service. Positives include responsive support, simple navigation, and quick delivery on recent orders. I've purchased several items and mostly enjoy them. However, this swimsuit has problems. The fabric has some give but doesn't feel like a true swimsuit material. The hem is too long and bunches when you wear it, something other customers have mentioned before. The removable bra inserts shift down when you exit the pool, moving below the collarbone. For a premium-priced item, these are expensive mistakes. The design needs serious reworking before this is worth the cost.