SWISSGEAR Coupons & Promo Codes

If stars went lower than one, I'd give it. We ordered one model of luggage and received a completely different one that costs half as much. When we contacted them, they didn't get back to us until finally they said we had to send it back and pay the shipping to get reimbursed. How is that fair when they sent the wrong thing and overcharged us? That's fraud if you ask me. How does a company operate this way? Buyers need to be careful.

I'm very unhappy with how this company handled my warranty claim and I need to officially document this complaint. The wheels fell off my suitcase, and wheels are essential to a suitcase. They shouldn't fail from regular, light use. The bag hasn't been damaged or mistreated. I provided my receipt and sent photos showing the suitcase is still in good condition overall and has only been used a handful of times. This is clearly a manufacturing defect. What bothers me most is the company won't stand behind it. I've reached out multiple times asking for replacement wheels but they said no. A 25 percent off coupon is not acceptable. I'm not asking for a new suitcase, just replacement wheels so I can use what I already paid for. Without wheels it's worthless. It's unreasonable to expect a customer to throw away an otherwise good suitcase because of a known problem.

Their warranty on my backpack is worthless. I filed a complaint with the Better Business Bureau and they wouldn't even answer that either. Don't waste your cash here.

Spent a hundred bucks on a large bag purchased through a retailer. I travel back and forth between two continents pretty regularly, and both carrying handles snapped off within a short time despite never overpacking it above 50 pounds. That's really disappointing for what I paid. From what I've read, their bags aren't made well and customer support is even worse, so I'm just going to bite the bullet and buy something better.

I bought and paid for items on April 18th. My order never got shipped. When I followed up after my trip, the company couldn't show me any proof that they ever sent anything. I asked for a refund and they said they processed one in November. But it's now December and no money has arrived in my account. When I asked them to contact my payment processor to sort it out, they said I needed to get a refund reference number from them. I requested that info at the end of November and they haven't sent it. My last two emails got no reply at all.

I purchased a large suitcase back in 2023 and only took it on 3 or 4 trips before the TSA lock stopped working. More than a month and a half has gone by since I filed a warranty claim and it's been incredibly frustrating. There's no dedicated warranty support number. I had to reach out to customer service 3 times before getting email replies, and each time they asked another question. When I finally got a response, they said the claim was conditionally approved but then asked me to physically cut the labels out of the suitcase and mail them to an address in Florida so they could check if it's actually a defect. I already sent them photos of the labels when I filed the claim. Since I'm in Canada, that tracked mail is going to cost me almost a quarter of the suitcase price and I don't even know what I'll get back. A rude customer service rep said that's how it works and I'd maybe get a discount or something. When I asked to talk to a manager or ask more questions, he hung up on me. I'm never buying anything with their name on it again. Looking at other reviews here, the quality and warranty are both non existent. They do everything possible to avoid honoring warranties.

I'd give zero stars if I could. I will never buy from them again. They act like they're overseas but they're actually in Florida. I've been a customer for over 15 years and bought 3 luggage sets and 2 backpacks from them. I bought a new set, used it once, and one bag was a complete disaster with frayed seams everywhere, not just in one spot. I filled out their long online form many times, sent labels via certified mail, included photos, handled every request they made for months. Then they never followed up or responded while I kept messaging into nothing. I had to get on chat 6 different times with someone who just said wait for a response that never came. Eventually I found out they closed it without saying anything and offered me a 15 percent coupon code to buy more bags. One use on one bag and it's definitely a defect. I'm done. I thought they were a real company. Even their logo is misleading. They're not even accredited and have terrible ratings online because everyone has the same problems. Stay away.

I've only had my laptop backpack for a year and the right shoulder strap is already tearing apart. I use it exactly as intended and this is without question a defect because loose threads were hanging from that strap within a week of first using it. The 10 year warranty they claim to offer is fake because they don't actually honor it. It's been months since I filed a warranty claim with no reply and after looking into it online, I don't think I'll get one. Don't buy anything from them unless you're fine with them ignoring their warranty. They're making false promises and should be sued for it.

Got this suitcase as a work reward and the zipper failed the very first time I used it. The 10 year warranty sounded great, but after I cut off the tags and filled out all their paperwork, they turned down my claim. The warranty doesn't mean anything and these bags fall apart fast. Skip this brand.

My luggage broke during a vacation when the wheel came off. The company tried to blame the airline even though the suitcase didn't fall apart until the next day after landing. That's clearly a structural problem. I filed a warranty claim and they rejected it. That's unbelievable. I'm getting rid of all my luggage from them and donating it. This company is awful and their support is terrible. People really need to be careful before buying.

I got a laptop backpack for my son to use at school and after a couple years the shoulder straps started ripping and the stitches came undone. Since the company advertises a 5 year warranty and markets these bags as tough and long lasting, I filed a claim. But not only was it tedious and complicated, the result was insulting. I had to submit an online claim with damage photos and pictures of different parts. Then they wanted me to mail them the damaged sections with tracking, which cost me money and time. It seems like the whole process is meant to discourage people from filing claims. After jumping through all the hoops, I got approved for 15 percent off a new one but only on their retail site. When I checked prices there, they were way too high with additional shipping costs. Even with the discount, it was more expensive than buying the same model through other retailers or warehouse stores. It was a waste. When I complained to them about this.

Three years back an airline had to replace a piece of my luggage. Since it was a replacement, there was no invoice. When the handle on the replacement broke, I tried filing a warranty claim but they denied it because I didn't have the original receipt. Just a form letter rejection and the claim was closed. Not sure it's worth buying their stuff when they won't deal with quality problems without paperwork and no actual person looks at it.

The customer service at this company has been terrible. I made a warranty claim for a defective suitcase, submitted photos online, cut off all the tags and mailed them to Florida, and finally got approval. Then months later a replacement came but it was the wrong model. After over 10 phone calls and promises of return labels that never came, I still don't have a solution. Whenever I ask to speak to a supervisor, they tell me that's not possible. I need help with this.

Bought one at the store in March of 2023. After about 6 months of normal use, two of the four metal grommets fell off and the stitching on the handles started coming apart. The look is decent but the actual construction is terrible. The warranty claim is a hassle with lots of photo requirements including the inside tags which are hard to photograph anyway. It's obviously set up to wear people down until they give up. From April to July it took nearly three months to hear back, and then they just sent a 15 percent discount code to buy another cheap item after I filled out more forms, removed tags and mailed the whole package. Don't buy from them.

I ordered a backpack that never made it to me because the address was missing an apartment number. UPS notified me but didn't deliver it and sent it back to the warehouse. I've tried reaching out to the company many times but most of my messages have been ignored. Their site says it was delivered even though I got nothing. I'm having trouble getting a refund. The only responses I've gotten from their support person have been vague like 'we'll send it out soon' or 'a refund is processing, give us a few days.' I can't suggest this company based on my experience.