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Spent seven hundred bucks on this cover with all the upgraded options and it's falling apart. The thing absorbs water like a sponge and never dries out properly. Now the hot tub smells awful because of it. The cover is already getting heavy and I doubt it makes it through a full year. Total waste of money.

Just got my new cover and I'm really let down. My old one was excellent and lasted years through wind and snow. This new one is paper-thin and cheaper feeling than a grill cover. I'd be shocked if it makes it through one season, honestly.

Communication was fine at first but stopped cold once the order went through. My custom cover had multiple pieces and needed engineering drawings. After payment, nothing happened until I kept calling back. Nobody sent it to engineering without my pushing. Got the drawings after two separate calls and approved them right away. They said ten days to build but meant ten days from approval, which they should've been upfront about. Then shipping took another two to three weeks. Had to call three times just to get shipping info. Got one tracking number that needed a code and then another that wasn't even live. Still sitting at three weeks with no updates. They promised to call the freight company back but nothing yet. Frustrating doesn't even begin to cover it.

Really disappointed with my purchase from 2023. The cover started ripping and soaking up water after just two seasons. When I tried to file a warranty claim, they denied it because there's no tag on the cover, even though I provided my invoice and photos clearly showing their branding. I take good care of my stuff too. Don't waste your money here - there are better companies out there with actually honest warranty policies. This place doesn't care about standing behind what they sell.

Got my cover in December 2025 and the delivery was smooth enough. But once I started using it, I found water pouring through one side of the cover with no visible damage - it must be a seam issue. The Cover Guy claims it's not defective because they only make covers that are water-resistant, not waterproof. That's nonsense - water is literally dripping through. Their warranty is worthless too because they won't help. I also paid extra for foam, insulated hinges, and a vapor barrier combo, but I'm not holding my breath on those doing anything useful. The handles are awful placement-wise too.

Within two weeks my new eight-hundred-dollar cover had bulges and wrinkles at the corners. Support said it wouldn't affect performance, but that wasn't acceptable to me. I opened it up and found the vapor barrier was crumpled and taped down in the corners, plus it had holes in it and water got inside. After reporting this, I heard nothing back. I submitted a warranty claim but honestly based on what others say, I'm not optimistic about getting anywhere with these guys.

I agree with everyone else complaining - their warranty is useless. First warranty claim they told me I was eligible. Then I waited too long to move forward and submitted another claim. This time they said I didn't qualify. Sketchy.

Hesitant at first because of negative feedback, but I realized some reviews seemed to be user mistakes or old information. The customer service team is fantastic and easy to reach. I called several times with measurement concerns and they were super helpful, even providing a video to show proper measuring technique. My cover arrived in about two weeks, much faster than competitors advertising four to six weeks, and came completely undamaged. Price-wise, after checking four other online options, these guys offered the best value for both the cover and upgrades. Added premium material, stronger hinges, and vapor protection. Really impressed with the construction and durability compared to what came with my tub originally.

I was worried after reading negative reviews but decided to give them a shot. Turns out some of those complaints seemed like user errors or outdated stuff. Customer service has been super responsive - called multiple times with measurement questions and they were helpful, even sent me a video showing exactly how to measure. Got a perfect fit. Shipping was quick, around two weeks, with no damage. Compared to four other companies, their pricing for the cover and add-ons was the best value. I got upgraded material, reinforced hinge, and extra vapor protection. Everything feels really well made and durable, and it's lighter than my old factory cover.

Called them in September twenty-twenty-five to order a replacement custom cover. Since I have vision issues, I wanted to place the order directly because their website isn't accessible. Spent time explaining my needs clearly - I wanted the fold to go lengthwise since I have a bar there. Paid over the phone and got my invoice the next day. Six weeks later the cover shows up, and I didn't even get shipping notice beforehand. The workmanship looks good, but here's the problem - they folded it widthwise instead of lengthwise like I requested. After several emails back and forth, they offered to send me just a new skin at my cost plus shipping, which wouldn't solve anything since the foam is cut the wrong way too. I suggested a discount since they didn't deliver the custom order I paid for. They stopped responding. Now I either need another bar installed or can't use the cover properly. For custom work, I cannot recommend this company.

Terrible experience with this company. Their customer service was completely unhelpful, and they refused to stand behind their warranty even though I only used normal hot tub chemicals. The cover itself is garbage - it started falling apart after just two years with seams ripping everywhere. This whole operation feels like a scam.

Bought a cover for our hot tub back in twenty-twenty. Right after ordering they charged an extra eighty-five bucks for a rural delivery fee, despite us living in a town of sixty thousand. Then it took three months to get it. The strap snapped immediately and all four straps have broken since. Multiple rips and worn spots on the cover even though it sits protected on the deck. It's now twenty-twenty-five and definitely time for something new. Terrible cover quality and their customer service is nonexistent. Nobody picks up the phone or replies to emails. Wouldn't recommend them and we're going with a different company next time.

I had their cover years ago and it was solid. Got a replacement recently and the quality has tanked. Living in a snowy climate, the foam just isn't strong enough anymore - water pools up where it sags. I shovel off snow right away, but this new material is flimsy compared to what they used to make. Called them about it and they basically said too bad because I removed those white tags from the outside. They voided the warranty over some cosmetic tags, even though they have my purchase records proving the cover is practically brand new. I suggested they put the tags in the skirt area instead, but nope. This place used to be good but they've really gone downhill. Can't recommend their stuff anymore.

Completely agree with all the negative reviews posted here. Our cover lasted only eighteen months and they blamed chemicals. Don't buy from this company.

This company is an absolute nightmare. AVOID THEM. Ordered a cover in early September twenty-twenty-four and waited eight weeks for something that was built incorrectly. They made me take about forty photos to prove it was their mistake. Finally agreed to replace it in early November. That replacement order didn't ship until January seventeenth, with delivery promised in three days. It actually arrived seven days later. But they only sent the inserts - I had to swap them out myself. I've spent over eight hours on the phone with these people across five months and never got an apology, discount, or any acknowledgment of my frustration. Altogether it took more than five months to get what I ordered in September built right. Then I'm stuck doing the work in fifteen-degree weather in winter when they should've handled it back in November. Never again. Serious buyer beware.