Thompson Cigar Company Coupons & Promo Codes

Tried placing an order online and my bank got hit twice. Both times I got a rejection email saying the order couldn't process. When I called to sort it out, my account got charged again and the order was canceled. This time they wanted a copy of my ID even though I'm not a new customer. Their support was terrible. Never shopping there again.

I couldn't access my account for no apparent reason when trying to place an order. Called them to order by phone. Next day I tried the website and got locked out again. Called back and they said I need to wait 48 hours to regain access. They told me they'd updated the app and were having problems. Whoever programmed that update should be fired. You can't reach supervisors by phone either. Time to shop elsewhere. Update: finally got through to a supervisor but he just read answers from a script that didn't even make sense. Still locked out for another day or two apparently. I guess the programmer has a school event. Good customer service is definitely dead at this place.

Thompson used to be decent about ten years back. Two plus weeks ago I purchased some cigars. I checked the tracking on their site and after two weeks it still shows processing. This is crazy. The day after ordering they sent an email asking to verify my age but the form only had an address verification option. I replied asking about age verification instead but the response was just that I was all set. Still no cigars. My order is in processing limbo after two weeks, they have my money, and I have nothing. Hopefully they can figure out how to process my refund. Too many other companies out there to bother with Thompson.

Bought some budget cigars but somehow got enrolled in a monthly subscription for $14.95. Canceling that membership turned into an absolute nightmare. Not purchasing from them again after getting ripped off like that.

Been a customer for 5 years but my recent $140 order was supposedly delivered to New Jersey when I live in New Mexico. When I contacted them, they refused to send a replacement or issue a refund, saying there's some waiting period. It's been over a week and a half with nothing resolved. Taking my business elsewhere now.

This site won't accept PayPal payments. Seriously, don't enter your credit card details here. The whole thing feels shady.

Placed my one and only order for a couple items totaling $139. They double charged me an extra $56 for one of the products. I've reached out to both PayPal and Thompson multiple times requesting a refund but nobody will help. PayPal just keeps forwarding my case to Thompson and nothing happens. I'm done with both companies.

Avoid this company. Like everyone else says, they overcharge on shipping. I ordered $100 worth of stuff Friday and paid $14.95 for 3 business day shipping. By Wednesday they just shipped it with a Friday arrival. Called their so called customer service and got passed around. Asked for a supervisor and was told it would take 24 to 48 hours. Unreal.

I've bought cigars from Thompson before because the prices are decent but they're robbing people on shipping with every single order. I always pay for 2 day business delivery. It takes them about 3 days just to get it shipped out. My last order shows UPS delivery over a week away so they're clearly not providing what I paid for. They're pocketing my shipping money and using the slowest UPS option instead. Orders routinely take 2 weeks. Save your money on shipping charges because it won't matter. Not ordering from them anymore.

I have an active account but they keep giving me a hard time. I've submitted my age verification paperwork twice now and my order is stuck in pending status. We're two weeks in and customer service keeps apologizing without actually solving anything. Given all the complaints I've seen, I doubt this order arrives this year.

I have an account with them and have already verified my age twice with proper documentation, yet my order is still on hold and we're already into week 2. The customer service people always say sorry but can't actually help. Based on what I've read in other reviews, I'm not holding my breath expecting this to arrive anytime soon.

They messed up my order for the second time. I ordered a mix of filtered cigars but got 11 cartons of the exact same thing. Their customer service basically won't respond to me. This is my last order from them.

This place constantly deals with fraud problems and their customer service is absolutely terrible. Communication about orders and order issues is awful. Plus there are security problems with hacked accounts. Did I mention customer service stinks?

Ordered cigars as a gift and shipped them out to Puerto Rico without opening the box first since I'd used this company before. When they opened it, it was the wrong items. They sent me 3 products duplicated so I called to complain. Every option they offered to fix it benefited them, not me, and I ended up losing $240. Their customer service was atrocious and the guy treated me like I was trying to steal the cigars. Not ordering from them anymore. Absolutely horrible service.

Bought a $225 box of cigars with the seal broken on it. The outside of the cellophane wrapper looked fine but the cigars inside are covered in mold. Thompson said to send them back at my own expense if I want. Also their shipping is usually super slow taking weeks. This particular box got here in 5 days which was strange. The surprise was both the unusual speed and opening it to find mold everywhere.