Touch of Class Coupons & Promo Codes

Paid over $300 for two lamps and was really disappointed. The quality is terrible. The power switches are under the shades which is inconvenient, and the lamps are so lightweight that you can barely turn them off without knocking them over or off the table. I could've grabbed better lamps at Walmart for $15 each.

Got a luxury comforter set in the mail. Good news is the comforter actually looks quality since returning something that big would be a nightmare. I ordered it mid-January and heard nothing from the company for two weeks. Finally emailed them asking what's going on. They said it was on backorder and would ship on early February, promised to notify me when it did. That date came and went with no update email. After almost three weeks with no communication, I sent an email canceling the order. Within minutes they replied saying they shipped it that morning but hadn't sent me the notification yet. I asked for a tracking number, they provided it, and sure enough it was on its way. When it arrived, the comforter quality was solid, so I'm happy with that part. Only issue is the color is way darker than the picture on their website. Would've preferred what was actually shown, but it works. Overall the quality is decent, communication needs work.

Products weren't great quality for what they cost, but the customer service team was really helpful. I bought two serving trays for displaying perfume and both had issues with them. One doesn't sit flat, but I loved the design enough to keep it anyway. The other one had multiple problems, so they gave me a prepaid return label and processed my refund quickly. So while the merchandise left something to be desired, at least the support team made things easy.

Had a bad experience with their customer support team being unnecessarily rude. I just wanted to ask about estimated delivery windows since I was going to be traveling and didn't want packages sitting outside. A simple no would've been fine, but instead I got treated poorly and made to feel stupid about asking. That phone call turned me off enough that I couldn't bring myself to give them my money.

Purchased a bed cover and immediately got charged for it. Then they email me saying the item isn't available for six months. Yet they keep advertising it online and charged me despite knowing it's not in stock. I sent an email requesting a refund and cancellation. Got zero response from them. Had to contact my bank to dispute the charge and get my money back.

My order never made it to my house and they won't give me my money back. This is a scam company. Don't buy from them. Seriously.

Ordered wall sconces that got delivered to the wrong house. Company refused to help me get a refund. Basically gave my money and merchandise away to whoever lives at that address for their holiday gifts. I'm done shopping here. If you need home decor, try Overstock or Bed Bath and Beyond instead - they actually take care of their customers. Touch of Class is a total ripoff. The quality on their items is super cheap too, based on what friends have told me about their purchases. I took a gamble and got burned bad. Should've listened to people warning me beforehand. Will never shop there again under any circumstances.

Don't expect to get your full refund if there's a product problem. I asked why the tax wasn't included in my return and customer service recalculated it to take the tax out. Pretty sneaky if you ask me. They charged me more to ship the item to me originally than they spent to send it back via FedEx. Also be careful about emailing them - if you reply to their message, they'll just say they never got it, even when you have proof with the exact date and time. Not trustworthy.

Signed up for the email deal to get 20% off a $500 curtain order. The curtains came straight from the maker who doesn't charge shipping for orders that size, but this company slapped me with $56.44 in shipping fees anyway. I called to complain about it and they said that's just what they do when you buy through them. I pointed out they weren't even the ones shipping it, but they didn't care. They basically told me tough luck. Vermont Country Store charges $19.99 for the same curtains. That would've been reasonable. But $56.44 is just pure greed. They basically clawed back most of that discount with the fake shipping charge. Lost a customer over that.

Going in, I was really skeptical based on the reviews I'd read here. The item I wanted cost about $400, a kitchen rug specifically. The thing was, this was exactly the pattern I was hunting for and nothing like it existed anywhere else online. Wrestling with spending that much on a rug, plus seeing all the bad feedback, made me think long and hard about it. Ultimately I took the plunge and ordered it. The rug got here on time and wasn't damaged. The real shocker was realizing the quality is way better than what I expected. Instead of a printed pattern I thought I'd get, it turned out to be beautifully embroidered with a really heavy material. I figure this will last quite a while. At first I thought the price was ridiculous, but now I see exactly why it costs what it does. The thick material and craftsmanship justify the expense. Since the material is too substantial and dense, I won't be machine washing it like I did my previous rug. It'll need professional shampooing for cleaning. Overall this has been a surprisingly great purchase.

I was really worried about ordering here after reading the reviews, but I needed this exact kitchen rug design and couldn't find it anywhere online. The price was around $400 which seemed steep for a rug, combined with all the complaints here made me seriously reconsider. I decided to go for it anyway. It arrived quickly and in perfect shape. What really surprised me was how good the quality actually is. I expected a printed design but it's hand embroidered instead, and the material is super thick and sturdy. This rug should hold up for years. I thought it was overpriced at first, but now I understand why it costs that much. It's a genuinely well made product. The material is too heavy duty for a washing machine like I used to do with my old rug, so it'll need professional cleaning when needed. This purchase way exceeded what I was expecting.

Watch out for their outrageous return fees. I paid only $17.95 for shipping on a $361 order that included a bedspread and pillows. But they wanted to charge me $27 just to give me a return label. That's crazy. Then they wanted another $16 to return just one pillow through their vendor. I'm still owed $11.89 and they lost my business permanently. Most companies spell out return shipping limits in their policies, but they don't have any of that transparency.

This is the second part of my experience with this company and it's been a nightmare. Just finished building a new house, moved in, and wanted to do the window treatments myself, so I started ordering from them. My first order actually went fine, which is why I tried ordering again. April 18th I placed a second order for some gray curtain panels. Unlike the first time, these never showed up. Tracked the shipment and found it sitting at my old address that I don't live at anymore. What happened is their system auto-filled my previous address into both shipping and billing fields. The real problem is how did they even charge my credit card with a wrong address? Someone at the company must have manually fixed my billing address from the old order and then sent the package to the wrong house anyway. That person should have called me to verify the address was correct before charging and shipping anything. Never resolved this.

This company is basically a scam masquerading as a furniture store. Stay away completely and read through all the negative reviews here. Their stuff is low quality garbage and their customer service reps are genuinely rude and will just hang up on you. There's nothing good about them. Hundreds of reviews prove people are getting junk products and terrible treatment. This needs way more attention from consumer protection agencies.

Really unhappy with both the quality and the service here. Spent nearly $900 on an Elegante Comforter set plus matching curtains and swags. That was a lot of money for me. The curtains and swags are basically just regular cotton sheets, nothing fancy. Over $500 of that total was just for the curtains and swags and they look nothing like the pictures online. Shipping alone was $100 and that's not refundable, plus I have to pay to send back these pathetic quality curtains. The comforter set won't be refunded because I had the shams monogrammed. They could still refund the comforter and skirt but they refuse to budge. This whole experience has been a disaster and an expensive one. The comforter's supposed to have textured tufts on top but after one day the stitching fell apart and it's completely flat now. Without matching curtains the whole set is pointless anyway since they won't refund it. Wish I'd read reviews before ordering. This cost me a lot of money and caused a ton of frustration. The curtains seriously feel like bedsheets when you touch them.