Touch of Class Reviews

Paid over $300 for two lamps and was really disappointed. The quality is terrible. The power switches are under the shades which is inconvenient, and the lamps are so lightweight that you can barely turn them off without knocking them over or off the table. I could've grabbed better lamps at Walmart for $15 each.

Got a luxury comforter set in the mail. Good news is the comforter actually looks quality since returning something that big would be a nightmare. I ordered it mid-January and heard nothing from the company for two weeks. Finally emailed them asking what's going on. They said it was on backorder and would ship on early February, promised to notify me when it did. That date came and went with no update email. After almost three weeks with no communication, I sent an email canceling the order. Within minutes they replied saying they shipped it that morning but hadn't sent me the notification yet. I asked for a tracking number, they provided it, and sure enough it was on its way. When it arrived, the comforter quality was solid, so I'm happy with that part. Only issue is the color is way darker than the picture on their website. Would've preferred what was actually shown, but it works. Overall the quality is decent, communication needs work.

Products weren't great quality for what they cost, but the customer service team was really helpful. I bought two serving trays for displaying perfume and both had issues with them. One doesn't sit flat, but I loved the design enough to keep it anyway. The other one had multiple problems, so they gave me a prepaid return label and processed my refund quickly. So while the merchandise left something to be desired, at least the support team made things easy.

Had a bad experience with their customer support team being unnecessarily rude. I just wanted to ask about estimated delivery windows since I was going to be traveling and didn't want packages sitting outside. A simple no would've been fine, but instead I got treated poorly and made to feel stupid about asking. That phone call turned me off enough that I couldn't bring myself to give them my money.

Purchased a bed cover and immediately got charged for it. Then they email me saying the item isn't available for six months. Yet they keep advertising it online and charged me despite knowing it's not in stock. I sent an email requesting a refund and cancellation. Got zero response from them. Had to contact my bank to dispute the charge and get my money back.

My order never made it to my house and they won't give me my money back. This is a scam company. Don't buy from them. Seriously.

Ordered wall sconces that got delivered to the wrong house. Company refused to help me get a refund. Basically gave my money and merchandise away to whoever lives at that address for their holiday gifts. I'm done shopping here. If you need home decor, try Overstock or Bed Bath and Beyond instead - they actually take care of their customers. Touch of Class is a total ripoff. The quality on their items is super cheap too, based on what friends have told me about their purchases. I took a gamble and got burned bad. Should've listened to people warning me beforehand. Will never shop there again under any circumstances.

Don't expect to get your full refund if there's a product problem. I asked why the tax wasn't included in my return and customer service recalculated it to take the tax out. Pretty sneaky if you ask me. They charged me more to ship the item to me originally than they spent to send it back via FedEx. Also be careful about emailing them - if you reply to their message, they'll just say they never got it, even when you have proof with the exact date and time. Not trustworthy.

Signed up for the email deal to get 20% off a $500 curtain order. The curtains came straight from the maker who doesn't charge shipping for orders that size, but this company slapped me with $56.44 in shipping fees anyway. I called to complain about it and they said that's just what they do when you buy through them. I pointed out they weren't even the ones shipping it, but they didn't care. They basically told me tough luck. Vermont Country Store charges $19.99 for the same curtains. That would've been reasonable. But $56.44 is just pure greed. They basically clawed back most of that discount with the fake shipping charge. Lost a customer over that.

Going in, I was really skeptical based on the reviews I'd read here. The item I wanted cost about $400, a kitchen rug specifically. The thing was, this was exactly the pattern I was hunting for and nothing like it existed anywhere else online. Wrestling with spending that much on a rug, plus seeing all the bad feedback, made me think long and hard about it. Ultimately I took the plunge and ordered it. The rug got here on time and wasn't damaged. The real shocker was realizing the quality is way better than what I expected. Instead of a printed pattern I thought I'd get, it turned out to be beautifully embroidered with a really heavy material. I figure this will last quite a while. At first I thought the price was ridiculous, but now I see exactly why it costs what it does. The thick material and craftsmanship justify the expense. Since the material is too substantial and dense, I won't be machine washing it like I did my previous rug. It'll need professional shampooing for cleaning. Overall this has been a surprisingly great purchase.