About Toys R Us
When you're searching for the perfect way to spark joy and curiosity, Toys R Us remains the essential, single destination for family play. This iconic retailer offers an unmatched, comprehensive selection across every major category, from the latest action figures and dolls to developmental gear and robust outdoor playsets.
The reason to shop here goes beyond inventory; it's about the depth of specialization you won't find in general stores. You benefit from a curated marketplace focused solely on children, ensuring every item on the shelf has been vetted for quality and play value.
Shopping at Toys R Us means you are investing in toys that last and support critical growth. They are committed to providing the best play-based resources, whether you need a complex LEGO set to build problem-solving skills or the trending interactive doll that inspires imaginative role-play.
By choosing this specialty store, you are guaranteeing access to the unique, in-demand items that will genuinely excite the child in your life. We're here to help you secure these memory-making gifts while keeping your budget perfectly in check.
How to Redeem Toys R Us Coupons
1. Choose the products you want and add them to your digital shopping cart.
2. Go to your cart to check your order details and proceed to checkout.
3. On the payment summary page, find the section that says "Discount code or gift card."
4. Type or paste your promo code into the empty text box.
5. Click the “Apply” button next to the box to see the discount taken off your order total right away.
Toys R Us Return Policy
Toys R Us is committed to your complete satisfaction and accepts most returns via mail within a 30-day window following the purchase date. For an item to be eligible for a full refund, it must be unused and returned in its original, sellable state, including all original packaging.
It is important to note that any shipping or handling fees initially charged are non-refundable, and merchandise returned beyond the 30-day period will not be accepted for credit.
Items originally bought on the ToysRUs.com website must be processed through the mail system and cannot be physically returned to any affiliated Macy's or Toys"R"Us store locations.
When the original sales invoice or packing slip is included, your refund will be credited back to the initial payment method used. If the invoice is missing, the brand may issue a merchandise credit in the form of an E-Gift Card, which is valid exclusively for online purchases at ToysRUs.com.
The company targets account credits within ten business days of processing the returned shipment. If your return involves multiple tracking labels, note that a separate refund will be issued for each processed shipment as they may be sent to different warehouse locations.
More Saving Tips at Toys R Us
- Join the "R" Club Loyalty Program: Sign up for the free "R" Club to receive a 10% discount on your first purchase, plus extended return privileges (up to 90 days), exclusive member offers, and a special birthday treat for your children.
- Sign Up for the Newsletter: Receive exclusive member-only promotions and discounts, including flash sales and early access to deals, directly to your inbox when you subscribe to the email list.
- Browse the Dedicated Sale Section: Always check the "Play Day Sale" section on the Toys R Us website for current markdowns and clearance items.
- Utilize Buy Now, Pay Later Options: Toys R Us integrates with third-party payment services like Klarna and Afterpay, allowing you to split your purchase into interest-free installments over several weeks.
- Take Advantage of Price Adjustment: If the price drops on an item you purchased at Toys R Us within 30 days, submit a request for a refund of the difference.
Contact Toys R Us
Live Chat Function: Use the live chat function on the website for the quickest resolution to immediate issues.
Online Help Center & Ticket Submission: Recommended for Order Issues, Returns, and Pricing Questions. Navigate to the Help & Knowledge Center and create a support ticket. This is the official and most trackable method for all online inquiries.
FAQs
1. Can I cancel my order?
Order fulfillment is processed rapidly. You must contact customer service immediately via the live chat or online ticket form with your order number. If the order has already moved to the shipping phase, cancellation will not be possible, and you will need to process it as a return.
2. Can I make changes to my order?
No. Once an order is submitted, the system does not allow modifications to the items, quantities, or shipping address. If you need a different item, you must attempt to cancel the original order and place a new one.
3. Can I exchange my items?
Toys R Us does not offer a direct merchandise exchange via mail. You must return the original item for a refund (following the standard 30-day policy) and then place a new order for the desired replacement item. Remember, "R" Club members receive extended return privileges.
