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This application is genuinely awful. The response time drags on forever, it demands you verify credit card info multiple times, and the scanning feature is completely broken. I wasted half an hour trying to submit my order. Called instead and got it done in thirty seconds flat. Never downloading this app again.

They list a delivery fee of just two dollars but then tack on a fifteen percent service charge that they don't really make obvious upfront.

They stuck me with a surprise twenty percent delivery fee for the driver that I couldn't modify. Between the service charge and tip, my hundred dollar meal turned into one forty-five. Steer way clear.

They're the worst. Meals don't arrive, wrong addresses get used, items missing, wrong stuff shows up, and delivery estimates get pushed back by hours. After messing up repeatedly they then limit how much they'll credit you back because you got credited too much for their screw-ups. I'd much rather have my food on time than get credits for their mistakes. Getting a driver in NYC should not be this hard.

It's basically just another version of a well-known competitor. The fees are lumped together before you pay so you can't see what you're actually paying for. After I got the receipt, I saw the breakdown and realized they overcharged me on a minor fee. When I contacted them, they said too bad since everything was already combined in the charge. Definitely a sneaky tactic.

Ordered and got told delivery would take twenty-six minutes. Forty-five minutes later the driver, who wasn't even with the company, called to say the restaurant closed. Pasta at home it is. Skip this service.

It's basically identical to the major competitor. I chose to use this site because a certain restaurant was charging eight dollars for delivery there but offered free shipping here. The website layout and experience is practically the same. My delivery went smoothly and I was happy with how it turned out.

Used to be decent before being acquired by the big company. Ordered two slices of pizza and a cured meat platter for contactless delivery but got two slices and a green salad instead with zero explanation, even though I noted to call about substitutions. The delivery person took a tip I gave and left, then came back insisting on photographing my ID even though nothing in the order required age verification. His phone camera was faulty and he spent over five minutes trying in my doorway, eventually I told him that's a technical issue he needs to handle with the app since nothing I ordered needed checking. He refused to leave and stayed in the hall, putting me and my neighbors at potential health risk. He claimed something would happen to him if he didn't get the photo. He even demanded the pizza back. Only after the support team called to say the alcohol flag was a system error did he finally go. When I complained to customer service about this nightmare, they basically said it wasn't their problem.

Absolutely unacceptable experience. I placed a pickup order through the app and got charged immediately with a notification that it was ready. When I arrived at the restaurant to grab it, they told me they don't even partner with this service and they don't prepare the items I ordered. Apparently this has happened to multiple customers and they suspect it's a strong-arm tactic to pressure them into using the platform. To me this feels like straight-up fraud. The company offered to reverse the charge but didn't acknowledge the wasted trip, frustration, or apologize for the bad experience.

We never got our food but received a text saying it was delivered. There's no phone line to reach anyone. When we tried email, responses took over forty-five minutes to come back. Nothing was offered except a reorder or partial refund. Meanwhile the restaurant probably got stuck with the bill for the lost order.

My account got suspended even though I still have store credit sitting there. Their customer support is really lacking. Everything costs more than it should with questionable additional charges. The price displayed on the app isn't actually what you end up paying because fees get added and vary between the app and what the restaurant shows.

Placed an order with them last year and the delivery never made it to the right spot. Flash forward to this year and without placing any new orders, someone charged over two hundred dollars in delivery fees to my card. I'm working with my bank to sort this out now. Thank goodness they caught it.

Save yourself the trouble and skip this service. Our delivery person showed up with a completely different order. When we reached out to customer support, they shut down the chat because the restaurant wasn't open anymore. By then we couldn't order anywhere else. We're done with them.

Way too pricey for deliveries, plus the customer service is abysmal. They disabled my account without warning, then wanted personal information. Once I provided it, they asked what my last order was and how much it cost. How am I supposed to remember what I bought for lunch months ago? I requested they delete my account and they completely ignored that. Use a different service. Not worth doing business here.

Service quality is garbage. Takes forever to get responses. Our driver never bothered to pick up the food from the restaurant so we got nothing. No compensation offered for the delivery cost or tip we paid. I won't order from places that use them anymore.