Liz Earle Beauty Co. Coupons & Promo Codes

Had an issue with one of their products so I got in touch with their support team. They were really quick to respond and fixed things right away. The products themselves deliver that luxury spa experience at home, which I love. Highly recommend both the items and their customer service team.

Made a silly mistake and ordered the wrong thing, but the customer care team handled it without any fuss. Quick, efficient, and respectful throughout. Much appreciated, especially to the team members who helped resolve it.

I'm disappointed that this brand still relies on polystyrene packing material for shipments. Pretty much every other retailer I order from has switched to paper or cardboard alternatives to be more environmentally responsible. This won't be getting my online business going forward.

Had a really bad experience with their support team. I bought a product that came with a faulty screw cap that wouldn't seal properly. When I complained, they asked me to cover shipping to send it back even though they admitted they didn't have replacement stock available anyway. No problem-solving approach whatsoever. Won't be a repeat customer.

The repair gel cream moisturizer is incredible. It works right away and you can feel the spa-like ingredients activating as you massage it in. The scent and that cooling sensation are so satisfying that I honestly can't imagine switching to anything else now.

Reading the negative feedback here definitely explains how this company operates. I placed several substantial orders since I organize fundraising events for families with special needs children, and we have a gala coming up where I was planning to assemble beauty gift baskets. They cancelled all my orders without notice, leaving me scrambling to source products last minute. I won't be ordering from them again, period.

Purchased several birthday gifts and the package showed up severely damaged with a ripped and torn box. The contents inside weren't in great shape either. I sent photos to the company and received a response saying they'd address it with the shipping carrier. Not exactly reassuring. Really let down by this.

I ordered a Christmas gift on a Saturday and it shipped out the following Monday, which was quick. Unfortunately Royal Mail held it at their facility longer than expected despite saying delivery would happen by a specific date. I reached out to the company and they immediately sent a replacement with priority shipping and signature required. Really impressed with how responsive and helpful the team member who assisted me was. Plus, I have to say the actual products are fantastic quality.

Just got the number 15 perfume and I'm really satisfied. The ordering process was smooth, shipping was quick, and the product itself is wonderful with a really distinctive scent. I almost didn't order directly because of some negative online ratings, but those seem to relate to skin reactions from certain formulas, not the company's website or service. The online experience is solid and secure, and the delivery was speedy. Thanks for including a complimentary gift too. I haven't tried their other products yet, but the perfume alone has me wanting to explore more fragrances in the collection.

It's puzzling why anyone would take over a beloved brand with loyal customers and then swap the products for inferior versions. So disappointing. I and several people I know adored their products, but now there's a high street alternative that's honestly better and costs way less.

Got the rose and ginger botanical candle as a gift for someone's birthday and it arrived promptly. Unfortunately for the price point, the size feels quite small.

I used to be loyal to this brand for years when the original owner was still in charge. I decided to give it another try recently since I remembered how great it was, but now I'm dealing with chemical burns and irritated patches on my skin and face. I spent money on their entire face and body collection as a gift to myself and ended up with damaged skin instead. This is totally unacceptable for a premium brand. After looking into it, I discovered they've switched their formulas to something inferior that's inappropriate for anyone with sensitive skin. My skin is already challenging to keep balanced, and this made it worse. I've had zero reactions to drugstore products that cost a fraction of the price. I had to get prescription cream from my doctor to help with the rash and burning. I've asked for a refund and am ready to escalate if needed.

I used to love the skin repair moisturizer back when I was a regular customer. It was exceptional, smelled beautiful, and made my skin feel amazing. But when they reformulated it a while back, the new version just isn't the same. It has a cheap synthetic smell and feels nothing like the fresh, naturally-based products this brand was known for. Now it's basically indistinguishable from any mass-market cream. When they made the change, plenty of customers voiced their disappointment and asked them to bring back the original, but they refused. Really sad about this, especially since the founder is no longer running the company.

Completely ridiculous and not made for sensitive skin at all. The brand has totally lost its way, and I don't normally curse but it's warranted here. Spent ten years as a devoted customer because the products were genuinely excellent. Now everything feels cheap and leaves chemical burns on my skin. Absolutely disgusting.

The updated product formula triggered the worst breakouts I've experienced in my life. I'd tried countless acne solutions over the last year without success, then realized my go-to moisturizer from this company was actually the culprit behind all those inflamed spots covering my face. Once I stopped using it, the breakouts cleared up completely. Don't understand why you'd alter a formula that was working fine, so I'm disappointed and won't be ordering again.