Liz Earle Beauty Co. sells premium skincare and beauty products positioned as luxury spa-quality items for home use. This review page aggregates ratings and feedback from shoppers to help you understand what customers praise and where they report concerns with the brand's products and service.
Liz Earle Beauty Co. Reviews
2.9
18 reviews
What Shoppers Say About Liz Earle Beauty Co.
Created with AI, based on recent reviews
Liz Earle Beauty Co. receives sharply divided feedback from shoppers. Those who praise the brand highlight the quality and luxury feel of the skincare products, particularly the repair gel cream moisturizer, and consistently commend the customer service team for their responsiveness and willingness to resolve issues quickly and fairly. However, a substantial portion of reviewers express serious concerns about the company's practices: environmental criticism regarding polystyrene packing materials, inconsistent customer service handling of defective products (including requests that customers pay return shipping), and reports of unexplained order cancellations without notice. The stark rating distribution suggests two very different customer experiences rather than a middle ground.
Shoppers who had positive interactions with customer support feel genuinely satisfied and loyal, but those who encountered problems report feeling dismissed or left without adequate solutions. The recurring theme among negative reviews points to a lack of problem-solving approach and accountability when issues arise, which appears to undermine trust despite product quality praise.
Customer Reviews (18)
Sorted by: Most recentVictoria G.Mar 24, 2026
Had an issue with one of their products so I got in touch with their support team. They were really quick to respond and fixed things right away. The products themselves deliver that luxury spa experience at home, which I love. Highly recommend both the items and their customer service team.
Nathan B.Mar 13, 2026
Made a silly mistake and ordered the wrong thing, but the customer care team handled it without any fuss. Quick, efficient, and respectful throughout. Much appreciated, especially to the team members who helped resolve it.
Robert T.Feb 4, 2026
I'm disappointed that this brand still relies on polystyrene packing material for shipments. Pretty much every other retailer I order from has switched to paper or cardboard alternatives to be more environmentally responsible. This won't be getting my online business going forward.
David J.Aug 18, 2025
Had a really bad experience with their support team. I bought a product that came with a faulty screw cap that wouldn't seal properly. When I complained, they asked me to cover shipping to send it back even though they admitted they didn't have replacement stock available anyway. No problem-solving approach whatsoever. Won't be a repeat customer.
Michelle D.Jul 18, 2025
The repair gel cream moisturizer is incredible. It works right away and you can feel the spa-like ingredients activating as you massage it in. The scent and that cooling sensation are so satisfying that I honestly can't imagine switching to anything else now.
Monica F.Feb 12, 2025
Reading the negative feedback here definitely explains how this company operates. I placed several substantial orders since I organize fundraising events for families with special needs children, and we have a gala coming up where I was planning to assemble beauty gift baskets. They cancelled all my orders without notice, leaving me scrambling to source products last minute. I won't be ordering from them again, period.
Emma P.Dec 20, 2024
Purchased several birthday gifts and the package showed up severely damaged with a ripped and torn box. The contents inside weren't in great shape either. I sent photos to the company and received a response saying they'd address it with the shipping carrier. Not exactly reassuring. Really let down by this.
Rebecca K.Dec 19, 2024
I ordered a Christmas gift on a Saturday and it shipped out the following Monday, which was quick. Unfortunately Royal Mail held it at their facility longer than expected despite saying delivery would happen by a specific date. I reached out to the company and they immediately sent a replacement with priority shipping and signature required. Really impressed with how responsive and helpful the team member who assisted me was. Plus, I have to say the actual products are fantastic quality.
Dorothy N.Nov 3, 2024
Just got the number 15 perfume and I'm really satisfied. The ordering process was smooth, shipping was quick, and the product itself is wonderful with a really distinctive scent. I almost didn't order directly because of some negative online ratings, but those seem to relate to skin reactions from certain formulas, not the company's website or service. The online experience is solid and secure, and the delivery was speedy. Thanks for including a complimentary gift too. I haven't tried their other products yet, but the perfume alone has me wanting to explore more fragrances in the collection.
Claire W.May 22, 2023
It's puzzling why anyone would take over a beloved brand with loyal customers and then swap the products for inferior versions. So disappointing. I and several people I know adored their products, but now there's a high street alternative that's honestly better and costs way less.
Liz Earle Beauty Co. Review FAQ
What is Liz Earle Beauty Co.'s overall rating?
The brand is rated 2.9 out of 5 based on 18 customer reviews. The ratings are notably polarized, with 50 percent one-star reviews and 44 percent five-star reviews, and very few middle-range ratings.
What do shoppers say they love about Liz Earle products?
Positive reviewers consistently highlight the quality and luxury spa-like experience the products deliver. The repair gel cream moisturizer receives particular praise for its effectiveness, scent, and cooling sensation. Many customers describe feeling satisfied with the sensory experience of using the products.
What are the main complaints about Liz Earle Beauty Co.?
The most frequent complaints involve packaging sustainability (use of polystyrene instead of paper or cardboard alternatives), inconsistent handling of defective products, requests for customers to cover return shipping even when the company cannot replace items, and reports of unexplained order cancellations without notice.
How does the customer service team handle issues?
Customer service experiences vary significantly. Some shoppers report quick, efficient, and problem-solving responses to issues with orders or defective products. Others report the opposite: lack of responsiveness, requests for customers to bear shipping costs for replacements, and minimal effort to resolve problems. RetailCoupons.com recommends reviewing your contact with support carefully if you encounter an issue.
Would shoppers recommend Liz Earle Beauty Co.?
Satisfied customers who received good products and responsive service actively recommend both the items and the company. However, those who experienced defective products, poor service responses, or order cancellations explicitly state they will not return or recommend the brand.