Waitrose Coupons & Promo Codes

Why did Waitrose decide to use DHL for shipping? They're completely unreliable. Then when something goes wrong, they turn around and blame the sender for not providing enough delivery info. That doesn't make any sense. Getting DHL to reschedule a delivery is basically impossible. The whole customer service situation needs an overhaul. I don't need a gift card - I wanted my wine when I ordered it. They offered me £25, which is basically insulting, so I turned it down. Now I'm waiting for my refund and hoping it actually gets processed.

Waitrose keeps making it harder to do business with them. I had an account set up, but when I tried to place an order, they wanted me to re-enter all my information instead of using what I already had on file. It's annoying and confusing. I used to be able to just call them up, place my order, chat a bit, and pay over the phone. Now the website is a pain to use, and they're charging for delivery on top of everything else. I'm out, just like the dragons would say.

My order was supposed to be ready for pickup, but it never showed up at the store. Nobody sent me any kind of notification about it. I've called twice asking about a refund. Each time they told me they'd sort it out and send me an email confirmation. That email never arrived, and neither did my refund. The customer service has been awful. I won't be back and I definitely won't tell anyone else to use them either.

Don't use this company. I've never dealt with worse customer service in my life. I scheduled an order for a specific day and waited around all day for it. It never showed. Customer service told me to expect it the next day. It didn't come. Four days went by, then DHL said it was arriving that day. I cleared my schedule again and waited until evening with no delivery and no communication. I'm frustrated beyond belief and I want my money back immediately.

Stay away from this place. I've never experienced service this bad. I placed an order for a specific delivery date and blocked out the whole day to be home. Nothing showed up. I called customer service and they said it would probably come the next day. Nope. After waiting four more days, DHL finally told me it was coming that day. I stayed home again and waited until 5pm with no sign of it and no updates. I'm done with this company and I'm demanding a full refund right now.

How does a company this big get away with such bad customer service? I ordered a case during their 25% off promotion for click-and-collect at my local store. Instead, DHL showed up at someone else's house. When I contacted support, the rep was dismissive and basically said my order 'might show up eventually' with zero details or confidence. I went to the store in person and they checked - my order was definitely not there. Getting through to anyone is a nightmare, and the service doesn't match what Waitrose is supposed to be known for. They've got my money and I have nothing. To make it worse, I waited on hold for ten minutes earlier and then got disconnected. Absolutely terrible experience.

I specifically ordered a bottle of vintage port and received one that was six years younger. I called customer support and they said someone would look into it and call me back the next day. I never heard from them. The rep I spoke with was rude and unhelpful. I'm not going back to them. The whole experience fell short of what I'd expect from them.

I ordered two boxes of wine. One box arrived damaged. They offered a refund, but it was less than I paid because they included the cancelled free shipping in the deduction. I said I wanted them to replace it instead of refunding me. They completely ignored that request and just processed the refund anyway. Clearly a replacement would've cost them more money. They weren't open to discussing compensation for the inconvenience. Who do I complain to when they control everything? I don't plan to order from them again.

I was concerned about the delivery after some issues with John Lewis on a previous purchase, but Waitrose Cellar delivered the very next day. Though the courier didn't respect my request to delay and left the wine on the doorstep without proper ID verification, the photo documentation didn't meet their own standards. Still, Waitrose handled everything wonderfully. They looked into it thoroughly and sent an apologetic response. Couldn't ask for better service, honestly.

After having some letdowns with John Lewis on a previous order, I was nervous about how this delivery would go. Waitrose Cellar came through with next-day delivery, which was fantastic. The courier didn't follow my request to hold off and just left the package at the door without checking ID, and the photo they took didn't meet the proper standards. That said, Waitrose Cellar handled it brilliantly. They investigated what happened and sent me an apology. Really impressed with how quickly and professionally they dealt with the whole situation.

This is the second time in three months that a wine delivery didn't arrive when promised. My order was worth over £250. The first time, the driver claimed he got lost. This time, DHL gave me a one-hour window and then emailed during that time saying they couldn't even find my address, even though I've been a regular customer getting deliveries for more than a decade. DHL has cost Waitrose my loyalty. I'll be switching to Tesco or Sainsbury's from now on. On top of that, the South African customer service line was terrible - the quality was poor, staff were hard to understand, and they couldn't even properly confirm my cancellation request.

This experience was frustrating from start to finish. Waitrose sent part of my order wrong - I got white wine when I ordered red, and the bottles they sent were worth less than what I paid for. There was no delivery note or explanation of what happened. When I called to report it, customer service told me I had to return the wrong bottles myself and cover the shipping cost before they'd even think about fixing the problem. So basically, I either had to eat the cost or spend my own money to return their mistake.

I'm trying to complete an order and something's wrong with the system. It's making me log in as a guest, which doesn't make sense. Plus, they've removed all the payment choices I used to have. No more PayPal, just credit card now. I can't believe this is Waitrose. Their website experience has gotten way worse and it's really disappointing.

I bought wine as a Father's Day gift with plenty of lead time to get it delivered across the UK. Parcelforce damaged the package in transit and said they'd attempt redelivery. Waitrose offered me either a reorder or a refund, so I went with reordering and accepted a small voucher as an apology. Now it's been ten days and Parcelforce still won't tell me when or if it's actually coming. Waitrose keeps saying it's the courier's problem now and won't take responsibility. But Waitrose took my payment, so Waitrose should fix it. I'm really let down by this and it's not in line with their usual standards. I'm filing a formal complaint.

I ordered six bottles of Jim Barry Benbournie that were advertised as the 2015 vintage. What arrived was the 2021 vintage instead. The company's fine print says they might send a later vintage, but the newer one costs 25% less and won't be ready to drink for at least another six years. This is unacceptable. They substituted an inferior product without proper disclosure. I'm done with them and won't be ordering again.