About ZAFUL
ZAFUL stands out as a premier destination in the competitive online fast fashion market. The company’s vision is focused on becoming a leading global brand that gives everyone the power to express their unique style.
Their extensive and budget-friendly collections are meticulously curated. They aim to stay at the forefront of contemporary fashion, emphasizing design quality and excellent value. ZAFUL continually updates its inventory to meet the desires of the modern, trend-aware consumer.
How to Redeem ZAFUL Discount Codes
- Add all desired fashion items and apparel to your bag.
- View the bag and initiate the checkout process.
- Look to the right side of the screen for the designated Promo Code entry box.
- Type or paste the active code into this field.
- Click the Apply button to confirm the discount is deducted from your total.
ZAFUL Return Policy
ZAFUL allows customers a total of 14 days to initiate a return, calculated from the final delivery date of all items in your order. It is essential to immediately contact the support team if a return is needed, as no requests will be processed past the 14-day deadline.
All merchandise must be returned in unworn, original condition, complete with packaging and attached tags; items that show signs of being worn, washed, or altered will be rejected for a refund.
Please note that the initial cost paid for shipping is non-refundable in most circumstances, and customers are generally responsible for the cost of return shipping.
Certain purchases are considered final sale and cannot be returned or exchanged due to hygiene or promotional restrictions. These exclusions include all beauty products, face masks, protective gear, special Lucky Bags, items explicitly marked as Clearance, products tagged as non-returnable, and complimentary gifts. Swimwear is only eligible for return or exchange if there is a sizing error, a quality issue, or if the wrong item was shipped.
The time required to receive your money back varies based on your original payment method. Refunds sent back to a PayPal account are the fastest, typically taking up to 48 hours. Credit card refunds require a longer period, generally processing between 7 and 14 business days.
If the refund is applied to your ZAFUL Wallet, the credit is usually available within 24 hours. In rare cases where a refund cannot be credited back to the original debit or credit card, ZAFUL will request a personal PayPal account to ensure the process is successfully completed.
More Saving Tips at ZAFUL
- Student Discount: Students benefit significantly with a powerful 20% off their entire purchase once their academic status is verified through the official program application.
- Newsletter Sign-Up: You can instantly secure a 15% discount simply by subscribing to the ZAFUL email newsletter, which will also keep you updated on future exclusive sales.
- App-Exclusive Offers: Downloading and placing your first order through the official ZAFUL app grants a separate 20% coupon for even deeper savings.
- Permanent Sales: For general discounts and flash deals, consistently check the brand’s Coupon Center and the permanent Clearance and Sale sections on their website.
Contact ZAFUL
- Email Support: Send detailed inquiries to the official customer service team at [email protected].
- Live Chat: Access the live chat feature available on the support page for real-time help during operational hours.
FAQs
1. Can I process an exchange if the size I ordered is incorrect?
ZAFUL does not always offer a direct exchange option. But you can initiate a return within the 14-day window for the incorrect item and use the refunded amount to place a new order for the correct size or color. Please note that some excluded items, like swimwear, can only be returned for a size issue if accompanied by a support ticket.
2. If ZAFUL drops the price of an item I just bought, can I request a price adjustment for the difference?
ZAFUL does not officially advertise a price adjustment policy after a purchase has been completed. To ensure you receive the best deal, it is always best practice to apply all available promo codes and verify the price before finalizing your checkout.
3. Can I cancel my order?
Order cancellation is possible only within a very short window of time before the item moves into the processing phase at the warehouse. If you need to cancel, you must contact customer support immediately via the Live Chat or by submitting a support ticket in your account. If the order has already begun fulfillment, it cannot be stopped and must be processed as a return after delivery.
