O’Neill Coupons & Promo Codes

I'm done buying O'Neill wetsuits. The problem isn't just the product quality itself but also their after-sales support, which is nowhere near what you'd expect from a brand at their price point. My Hyperfreak 5/4 Fire started getting thin in the elbow area pretty quickly. I reached out to every channel I could find: the local shop, the distributor, and finally their main support center. After tons of back and forth emails, all they sent me was a tiny 18x10 cm fabric piece that's the same sample attached to the wetsuit tag. Even worse, it wasn't even the same material used in my Hyperfreak Fire, so it was useless for fixing it properly. I specifically asked if they could provide or sell me the actual matching material so a professional repair person could fix it correctly. Shockingly, nobody could help: not the distributor, not their support team, not even the repair center. They wanted €150 for a repair but couldn't even provide the right fabric if I wanted to try fixing it myself locally. So the issue is twofold.

I bought a long sleeved shirt three years ago that I barely wore and always washed correctly according to the instructions. About a year ago I started seeing tiny holes appearing, and now the whole thing looks like Swiss cheese. It's crazy how poor the quality is considering how much I paid for it. It's completely unacceptable and shameful to sell such low quality items while claiming to care about the environment and making a positive impact. These greenwashing companies make me sick. I'll never purchase from them again.

I bought a pair of men's shorts in March 2025 and paid more than I normally would because I thought the quality justified the price. Now it's July and the plastic button on the waistband snapped. I called customer service, which was a waste of time honestly, and found out they only give a three month warranty on their stuff. They basically said sorry but there's nothing they can do. Well, there's something I can do. I'm not buying from them again. This isn't your typical button so don't bother telling me to just sew on a new one.

Getting my refund for returned clothes took over 2.5 months, which was incredibly frustrating. I ran into several problems along the way. Orders in the UK take more than 10 days just to dispatch and ship. The carrier, Evri, apparently never sends return confirmation emails, and this happened twice with my returns. The system doesn't process refunds until 30 days after items ship back, but since Evri doesn't provide tracking confirmations, the company can't locate returned orders in their system. I had to contact customer service repeatedly and got different answers each time, first being told my return was in their system and then being told it wasn't. Ultimately, I had to sign a statement confirming I returned the item because they had no way to verify it themselves. This suggests some serious operational issues behind the scenes. Honestly, they should stop accepting orders if they can't handle returns efficiently and fairly. I suspect they're holding onto a lot of customer money for returns they can't verify. If you're thinking about ordering from them, especially if you're in the UK, I'd strongly recommend reconsidering.

I was hesitant to order after reading some really negative reviews here, but I decided to take a chance and I'm really glad I did. My shipment arrived in just 3 days and got to my house within a week total. The clothes look great and have a nice style to them with solid quality throughout. When I was picking a size, their guide suggested I get an S, but I went with my usual XS from other brands and it fit perfectly. Really happy with my purchase overall.

I was hunting for a particular pair of O'Neill shorts I already own and love, just in a different color. While I was searching online, a rep named Miranda started messaging me and was super helpful as I tried to find them, even though they apparently don't make that style anymore. I was surprised to see so many negative reviews online given that my interaction with Miranda was really great.

The order eventually got here but was way smaller than expected so I sent it straight back. Their refund policy is terrible with that 30 day waiting period. They don't even respond to emails. Just avoid this company if you don't want any headaches.

I've been ordering from them for years and their clothes have always been decent, but shipping times have gotten way too long lately. Reading through all the complaints really makes sense now. The company does respond to my emails fairly quickly and generally comes through, but there are clearly some issues. Even when I've paid for overnight shipping, it doesn't actually make any difference and that's frustrating. I don't bother paying the extra anymore. I usually wait for sales or use my reward points to help offset the shipping and taxes, which keeps costs reasonable. Their styles and clothing choices are good and I'll keep ordering from them, but I'm giving them 3 stars mainly because their actual shipping times are way longer than what's promised on the site, and that's been an ongoing problem.

I ordered something on 7/2, was told it was processed on 7/5, and it finally shipped today 7/10. So estimated delivery is 7/13 but I don't even need it then. I needed it for my trip on 7/12! The logistics and supply chain are absolutely horrible. Won't be ordering from them again.

They shipped me completely wrong items. It took 3 weeks to arrive in the first place. I'm still waiting for the correct order to ship out. Don't order from their website. The whole operation feels like a scam being run from somewhere completely different. Total disaster. How do you even send the wrong things? It's like they can't read what's on the order form in front of them. This is the worst fulfillment center I've ever dealt with.

This is horrible and definitely a scam. I bought board shorts that were listed at $59. First off, they charged me $9 for shipping when it should be like $3. Then they added some other random fees and the total ended up being $87. I should have walked away right then. The shorts took almost 2 weeks to arrive and I definitely didn't get what I paid for in shipping. When I tried to return them, they only refunded $63 and kept an $8 handling fee. Are you serious? Then they tell me I have to wait four weeks after they receive the item to get my money back. Never again with this company. I'm from Santa Cruz and used to love supporting a local brand but once I moved away I'll never order from their website again. Their customer service was absolutely terrible. They just lost a lifelong customer. I won't buy direct from them anymore.

I paid $35 for overnight shipping on 5/20/24, which their website clearly stated would arrive within 1-3 business days. I had plans to leave town and needed my order in time. It's now Thursday 5/23/24 and my package hasn't even shipped yet, let alone been fulfilled. They emailed me Tuesday saying I'd need to sign for it, which was fine, but when I asked when it would ship, things got messy. After multiple back-and-forth emails over several days, they kept saying it takes 1-3 business days just to leave their warehouse. That's completely different from what their website advertised. I sent them a screenshot showing "ARRIVES in 1-3 business days" for the $35 overnight option, but my order still hasn't shipped or been processed. Since I need to sign for it and won't be here, this whole situation has ruined my vacation plans. I was counting on these outfits for specific photos at a particular location. I paid for a service that was clearly advertised and I'm not getting what was promised.

I've purchased O'Neill Psycho Freak wetsuits for many years. In the past I could get three or even four seasons of use out of them. Now the seam sealing on the inside is completely falling apart after just one year and is pretty rough by year two. Makes the suit scratchy and uncomfortable to wear.

I'm almost 50 years old and you used to be my number one brand, but for the last 20 years I can't seem to find anything from you that catches my eye. I'm looking for bold bursts of color with wild but simple designs. What changed? Go back and look at your designs from 20 years ago and recreate that magic. Please. I really hope you'll do this.

Be careful when visiting their website. The customer service is absolutely terrible. I got a message saying too many inquiries and that they were welcoming other customers instead. Everything seems to be perpetually out of stock and they cancelled an order that had already gone through. When I asked about alternatives, they said they didn't have any even though the product name had changed. I'm going to dig into this more but I'm done ordering from them. Something feels off here, like maybe it's a competitor trying to sabotage them. I also want to mention I'm not into basketball and I'm skeptical about other brands too. I just hope they haven't linked my purchase to anything basketball related because that's not my thing at all.