Lensrentals.com Coupons & Promo Codes

Really disappointing, especially for first timers. I'd read mostly positive reviews and thought the prices were pretty reasonable, but if you're a new customer, good luck. About thirty minutes after you place your order, they hit you with strange requests like asking for a website. Then an hour later they say your information isn't real and demand a forty-hundred-dollar deposit. At that point you could literally just walk into a store and buy a brand new camera. Plus, if you're renting a camera because you need to, you definitely don't have that kind of money sitting around. The whole thing feels like a scam. I won't be doing business with them.

Totally ripped off by this place. They listed a CompactFlash 2.0 memory card as being in very good shape, but when it showed up, it looked absolutely beaten up and worn out. There's no way I'm putting that into my camera. I'm really upset about this and wish I'd saved myself the hassle. What makes it worse is I bought a used camera from them just days before, and now I'm worried there's something wrong with it too given how poor their quality checks clearly are.

Bad experience trying to rent. I was hoping to give this company a try for the first time, but they rejected my rental request. I wanted to rent just one camera and apparently their verification system couldn't confirm who I was. I called to straighten it out, but even with the information I submitted, they still couldn't verify me. Pretty frustrating overall.

Solid experience all around. Their support is excellent and I've both rented and bought items from them. Everything I got came in even better condition than what they described. Their phone and email support are fantastic with quick responses and someone always available to pick up the line.

Got overcharged for equipment I never got. I rented a gimbal and it was missing the cable I needed to hook up accessories to my camera, so I grabbed my own. When I returned everything, they charged me twenty bucks saying there was a cable in the original kit that I didn't send back. That's complete garbage because I was super careful about tracking every single item in the case so this exact thing wouldn't happen. Go find a different rental company instead.

Way too invasive for a rental company. They want explanations for where you're shipping stuff, details about your job and business, links to all your social media accounts where you post photos and videos, and basically your whole personal history. This feels more like a data harvesting operation that happens to rent equipment on the side. There are definitely better options out there.

The information requests are too much. They want your work details, job title, work phone number, and all kinds of other stuff just to rent equipment for yourself. Shouldn't a regular ID be enough without them checking up on where you work? Plus they ask for all your social media info. It feels overly personal and invasive. I got really uncomfortable after submitting their forms and entering my payment info, especially when they started calling multiple times afterward. Everything should be finalized once you complete the online process and pay.

Their customer service is genuinely amazing. I've used them multiple times and it's always been straightforward. The equipment always shows up in perfect condition, but what really makes them stand out is how much they care about their customers. My delivery went missing the day before a really important photo gig and I was totally stressed out. Their team jumped right in and got a replacement shipped overnight so I wouldn't miss the shoot. Jose and Jay especially were so helpful and kind. You don't see many companies willing to do that kind of thing. I'll definitely keep renting from them. Their support is honestly why I keep coming back and I can't say enough good things about it.

Worst support I've dealt with. I reached out multiple times asking about camera and lens rental quotes. The experience was brutal: long waits on hold, staff who seemed more interested in chatting than helping, and when I finally got through to someone named Letitia, she wouldn't answer my actual questions about equipment. She wanted to have some random conversation instead of helping me plan out a potential rental. When I asked about a camera body, she actually got annoyed that I brought it up. That made no sense since it's the whole reason I called. She refused to get me a manager, kept arguing back, made rude comments that had nothing to do with anything, and hung up on me. I called back hoping for better luck but got the runaround again. Something's off with how they're handling things now compared to before. If they can't discuss rentals in a professional way, I'd be nervous about actually renting from them.

Skip the insurance option. The company pushes their insurance hard, but here's the thing: they won't actually cover you if something happens to your rental. Lose it, get it stolen, or damage it, and they won't honor what you paid for. Instead they'll just charge your credit card for the full replacement cost right away.

This is the only rental company I'd use. I've rented from them a bunch of times now and keep coming back. Their whole process works seamlessly with FedEx, and their customer service is unbeatable. They were even flexible enough to have my rental lens sent directly to a studio in California when it became clear it wouldn't arrive in Michigan in time for my job. They're super accommodating, genuinely friendly, and their inventory is always stocked. This is where to go for rentals.

Absolutely terrible experience with their collection practices. I rented some wireless microphones for an event, and I accidentally left a bag behind when I was packing up, which had their equipment plus my own gear. I notified them about the loss right away, but instead of working with me they threatened to send the debt to collections if I didn't keep paying. I asked whether we could set up a payment arrangement over a couple weeks since the equipment is expensive and I couldn't drop that much money all at once. They responded by threatening to call the cops and say I stole it, even though I clearly told them it was lost. Then they demanded I pay more than double what the item was actually worth just to replace it with a new one. When I asked if we could work out a payment schedule, they flat out refused. For weeks it's been constant back and forth with them threatening legal action when they could've just accepted multiple payments to get this settled. The whole experience with their customer service has been horrible and nothing but threats.

Be careful what you share with this company. After you place an order, they start asking invasive questions like what your job is, who you work for, and your work phone number. Then they want your official work or school email address and all your social media links where you post photos or videos. If that wasn't enough, they ask you to explain why you're having packages sent to your address. The whole thing feels less like a gear rental business and more like they're collecting your personal data on the side.

Really stepped up when it mattered. Their support team was willing to go the extra mile to fix things and honestly they provided some of the best customer service I've ever gotten anywhere. They've got a massive selection of equipment available, which is both helpful and something to watch out for. You'll find that gear quality and condition varies quite a bit depending on what you rent, but their pricing, how quickly they ship, and their customer service are really top tier in the rental business. They're genuinely one of your best bets for renting online.

Keeps delivering great service every time. I've rented from them many times over and it's consistently wonderful. Orders show up on time and are always exactly right, and returning equipment is a breeze. Their customer service is genuinely fantastic and whether you call or email, you get real support from an actual person. Recently I had a major problem that ended up being a shipping carrier issue, not theirs, and they communicated so well while we sorted it out. Keep doing what you're doing with that excellent customer service. I'm telling everyone I know about them.