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Really let down by my experience with this brand. They charge you for returns, and when I tried to get support, the responses felt dismissive and unprofessional. For a company with their reputation, this kind of treatment is unacceptable. Won't be ordering from them again and I'd suggest looking elsewhere.

This is my go-to brand for athletic wear. Love everything about it.

Bought a pair of Disruptors that fell apart after about five months with sharp plastic poking my foot with every step. When I asked about getting my money back because of the poor quality, they told me they're not issuing refunds right now due to company restructuring.

The shoes didn't fit even though I ordered the right size, and they had a strong chemical smell. On top of that, they messed up the first shipment and sent the wrong item. I ended up paying for both delivery and return shipping, which added up to about 25 dollars - that's almost half of what I got refunded.

Had an amazing experience at the store. Lucy went above and beyond helping me find the perfect shoe that was actually comfortable for my feet. The level of care and attention she gave was excellent.

These are probably the worst sneakers I've ever owned. The soles are slippery like ice. When I complained to the company, they said they need a receipt to help me out, which is ridiculous. Who saves every receipt? These aren't cheap shoes either. Other reviewers are saying you need sandpaper to fix the soles, but that shouldn't be necessary. For way less money, you could get multiple pairs of Skechers instead. Save yourself the headache and buy elsewhere.

Called ahead to ask about a specific shoe in my size and they didn't have it in stock at the time. When I went back the following week, the associate had already set it aside on the counter waiting for me. This kind of service is rare nowadays and I was genuinely surprised. Definitely going to keep shopping there. Would appreciate if management heard about this.

Honestly blown away by how good the service was at the airport location. I called ahead to check on a specific shoe, and when I came in the next week, the staff had it waiting on the counter for me. That kind of attention to detail is hard to find anymore. Definitely coming back. Would love for this feedback to reach management.

Terrible experience from start to finish. My order took a week to process, then I started reading all the negative reviews and changed my mind about the sneakers. I requested a refund and it's been over 3 weeks with nothing. This has never happened to me before. I'd tell anyone to shop elsewhere.

Checked out their website and the prices are way higher than what you'll find at Footlocker or Journey's. Same exact Fila shoes cost way more if you buy direct. I found a pair at Footlocker for 30 bucks that's listed for 85 on their site. Skip the website and go to a regular shoe store instead.

Do not buy from this company. The products appear to be counterfeit. When I sent them back for a refund, they dragged their feet claiming it would take 2 weeks. She kept saying the refund was approved but never actually processed the payment. This isn't a bank issue, it's on her. I've filed complaints with consumer protection agencies and law enforcement for the fraudulent activity.

Got a pair of V-10 Low in black and grey, and they fit great when I first tried them. Didn't wear them for several months, then pulled them out mid-summer to use. By the fifth time wearing them, the sole started lifting away from the upper part at the front. Within ten wears, the sole was coming off all the way around. Since I bought them on final sale, I knew complaining wouldn't help. Really disappointed because I wanted a fresh alternative to Air Forces but at least I didn't pay full price. Even when a professional shoe repair place fixed them, they came apart again quickly. It's shocking that a brand name like this would put their reputation behind such poor craftsmanship and cheap materials. The sole is so thin it's no wonder it fell apart.

Their customer service literally told me that size doesn't matter when discussing shoes, which was pretty insulting. I got replacement tennis shoes for a defective pair, but since the original model was discontinued, they sent me a different one. Same size on the label, but completely different fit that caused pain in my toes. They claimed the materials were different so sizing would be different. When their warranty expired, they basically washed their hands of it. That's not how you handle a defect issue.

Ordered some items and the sizing was completely off, so I sent back two pieces. That return shipping cost me over 15 dollars out of my pocket - they won't reimburse it. My second order came with a hoody that was wrinkled and dirty straight from the box. Then there's a zip jacket where the white panels on the front don't match up and are clearly cut wrong. They arranged a pickup for the damaged stuff, but I'm still frustrated about paying for the earlier return when their sizing info was inaccurate. Plus they had my first return for two weeks and took forever to send the replacement. The fabric on everything feels thin and flimsy. Not going back.

Picked up these trainers a couple days back for $30 and I'm really happy with them. They're incredibly comfortable and light compared to my other brands like Nike. Great quality at that price point and they feel like they'll last.