Mansur Gavriel Coupons & Promo Codes

Amazing Bag! The delivery to my location was incredibly fast. The Drawstring Cabas is stunning, and I loved that it came in a pretty pink tote for packaging, which was a nice touch. My only wish would be that they included a regular dustbag with it for storage and protection, since that would be more practical for long-term keeping.

I bought a bag on sale and it arrived with a black stain. Their offer was another 15% off the sale price, or about 7% off the original, and they suggested rubbing it with shoe cream to see if it came out. When I said a 10% reduction off the original price seemed fair for a clearly used bag, they completely changed their story and claimed it was actually part of the finish, not a stain. I rubbed it gently myself and the mark came off on the cloth, proving it was a stain and the bag had been worn. I felt really disrespected by their refusal to believe me, their flip-flopping, and the way they nitpicked my counteroffer. To make it worse, that same style in a different color went on sale for 20% off the original price just a day after the sale ended. My first experience with them left a sour taste.

Run away from this seller! They sold me a used product for $365 and won't take it back. The thing is basically trash now. I wish I'd read the reviews first before making this mistake. Trust me, go somewhere else.

I was really excited about my red bucket bag. I barely wore it for 2 months, mostly working from home, and the leather started chipping off the bottom edges. When I contacted customer service, they basically told me to fix it myself. What kind of quality control and customer care is that?

The customer service here is unbelievable. They dropped the price by half within a month of when I bought something. I reached out asking if they could adjust the price or at least let me return it so I could rebuy at the lower price. Their response was a flat no. I will never shop there again. Also, they claim to have online chat support on the site, but it's not actually there. On top of that, there are no customer reviews displayed on any of their product pages. If I'd been able to read reviews before buying, I definitely would've skipped this place. The bag quality itself was just okay anyway.

Shop carefully with this brand. They don't allow returns, and it's hidden in tiny print that you almost can't see. When my purse arrived, it turned out to be smaller than expected, but I couldn't know that beforehand. It was marked as on sale, and just like the no-returns policy, that restriction was written in small, hard-to-find text.

Bought an expensive item as a present over a week ago. I've sent two emails with zero responses. I don't even know if they have my stuff or if they're sending it. They definitely have my money though. Based on what I've been reading, I'm disputing this charge with my credit card company. This place seems like something to avoid.

This situation is bizarre. I ordered a bag and selected insurance at checkout through a third party. The package was supposed to go to a pickup location but never arrived. Mansur Gavriel told UPS I'd moved (I didn't), so they sent it back to the company. Without my asking, they started processing an insurance claim on their end. Now the bag is back with them, they're keeping my payment, and I have nothing.

It's been 10 days and I've sent 3 follow-up emails about a faulty item and a regular return. Still haven't heard back from anyone. This is really disappointing from a brand I used to respect.

I grabbed a bag on sale at 25% off and immediately asked about switching to a smaller size. They said it might not work out but I could return it through their system. Turns out that was wrong information. Since it was a sale item, they won't let me return or exchange it for any reason. I've tried emailing back and forth with no real help. Most retailers let you return sale items, but apparently not these guys. I definitely won't be shopping with them again.

Ordered what was supposed to be a luxury bag but it turned out to be really cheap quality. When I returned it, they only refunded the bag price, not my taxes. Apparently taxes are non-refundable according to something buried in their fine print, nowhere near the actual checkout. The whole experience was awful from start to finish.

Don't buy from this company unless you live in the US. I've had nothing but problems ordering since last year. The products themselves are fine, but dealing with them is a nightmare. First, a pouch got held up in customs and couldn't reach me, so they sent it to family in the States instead. They gave me a 20% discount as an apology. Against my better judgment, I used it to buy a wallet on sale. They asked for a bunch of information, which I provided. This time the wallet got stopped in customs too, and I ended up having to pay a hefty fine because of how they handled it. That fee was nearly 76% of what I'd paid. They promised someone would call to apologize and make it right, but that never happened. I did eventually get reimbursed for the customs fee, but nothing else.

For the price they charge, this doesn't feel like a luxury brand at all. The quality just isn't there. I spent over 2000 euros on a coat and after wearing it only 10 times, the seams started falling apart. When I reached out, they refused to help, claiming their one-year warranty doesn't cover wear and tear. That's basically worthless. Bottom line: expensive prices, cheap quality, and terrible customer support.

The worst customer service I've ever dealt with. I spent over 10 days trying to reach someone and finally got a response from a representative, but when I replied, nothing. Then I contacted the team again and radio silence for a whole week. Unless they throw in a really solid discount code, I'm not giving them my business again.

The bag I received looks nothing like the pictures on the website. The craftsmanship is poor and it's clearly not the same item. I've been trying to reach them to send it back for a refund but haven't gotten a single response in days. Don't waste your money on an overpriced bag that'll disappoint you. Definitely skip this company.