Mansur Gavriel specializes in leather bags and accessories sold directly through their website. This page aggregates customer ratings and reviews to help you understand what actual shoppers experienced when buying from the brand.
Mansur Gavriel Reviews
1.3
16 reviews
What Shoppers Say About Mansur Gavriel
Created with AI, based on recent reviews
Mansur Gavriel receives overwhelmingly negative feedback, with 16 shoppers rating it 1.3 out of 5. The vast majority of complaints center on product quality issues (leather chipping and staining after minimal use), perceived deceptive business practices (selling used items as new, hiding no-return policies in small print), and poor customer service responses. When customers encounter problems, the brand reportedly offers minimal compensation or refuses to assist, leaving shoppers frustrated and feeling misled. A small number of reviewers praise the aesthetic appeal of bags and packaging, but these positive experiences are vastly outnumbered by accounts of defective products and unsatisfactory resolutions.
Common grievances include the strict no-returns policy that applies even to items that arrive damaged or smaller than expected, aggressive price drops shortly after purchase with no price adjustment accommodations, and dismissive customer service when quality problems arise. Shoppers consistently report feeling that the brand prioritizes protecting its sales over standing behind product quality or treating customers fairly. The pattern of issues suggests structural problems with either manufacturing quality control or how the company sources and sells its inventory.
Customer Reviews (16)
Sorted by: Most recentAmanda C.Feb 24, 2026
Amazing Bag! The delivery to my location was incredibly fast. The Drawstring Cabas is stunning, and I loved that it came in a pretty pink tote for packaging, which was a nice touch. My only wish would be that they included a regular dustbag with it for storage and protection, since that would be more practical for long-term keeping.
Patricia V.Feb 7, 2026
I bought a bag on sale and it arrived with a black stain. Their offer was another 15% off the sale price, or about 7% off the original, and they suggested rubbing it with shoe cream to see if it came out. When I said a 10% reduction off the original price seemed fair for a clearly used bag, they completely changed their story and claimed it was actually part of the finish, not a stain. I rubbed it gently myself and the mark came off on the cloth, proving it was a stain and the bag had been worn. I felt really disrespected by their refusal to believe me, their flip-flopping, and the way they nitpicked my counteroffer. To make it worse, that same style in a different color went on sale for 20% off the original price just a day after the sale ended. My first experience with them left a sour taste.
Brandon F.Oct 25, 2025
Run away from this seller! They sold me a used product for $365 and won't take it back. The thing is basically trash now. I wish I'd read the reviews first before making this mistake. Trust me, go somewhere else.
Lisa P.Sep 27, 2025
I was really excited about my red bucket bag. I barely wore it for 2 months, mostly working from home, and the leather started chipping off the bottom edges. When I contacted customer service, they basically told me to fix it myself. What kind of quality control and customer care is that?
Thomas B.May 27, 2025
The customer service here is unbelievable. They dropped the price by half within a month of when I bought something. I reached out asking if they could adjust the price or at least let me return it so I could rebuy at the lower price. Their response was a flat no. I will never shop there again. Also, they claim to have online chat support on the site, but it's not actually there. On top of that, there are no customer reviews displayed on any of their product pages. If I'd been able to read reviews before buying, I definitely would've skipped this place. The bag quality itself was just okay anyway.
Margaret L.May 2, 2025
Shop carefully with this brand. They don't allow returns, and it's hidden in tiny print that you almost can't see. When my purse arrived, it turned out to be smaller than expected, but I couldn't know that beforehand. It was marked as on sale, and just like the no-returns policy, that restriction was written in small, hard-to-find text.
Christopher W.Jun 29, 2024
Bought an expensive item as a present over a week ago. I've sent two emails with zero responses. I don't even know if they have my stuff or if they're sending it. They definitely have my money though. Based on what I've been reading, I'm disputing this charge with my credit card company. This place seems like something to avoid.
Nicole H.Mar 21, 2024
This situation is bizarre. I ordered a bag and selected insurance at checkout through a third party. The package was supposed to go to a pickup location but never arrived. Mansur Gavriel told UPS I'd moved (I didn't), so they sent it back to the company. Without my asking, they started processing an insurance claim on their end. Now the bag is back with them, they're keeping my payment, and I have nothing.
Marcus E.May 2, 2023
It's been 10 days and I've sent 3 follow-up emails about a faulty item and a regular return. Still haven't heard back from anyone. This is really disappointing from a brand I used to respect.
James T.Apr 29, 2023
I grabbed a bag on sale at 25% off and immediately asked about switching to a smaller size. They said it might not work out but I could return it through their system. Turns out that was wrong information. Since it was a sale item, they won't let me return or exchange it for any reason. I've tried emailing back and forth with no real help. Most retailers let you return sale items, but apparently not these guys. I definitely won't be shopping with them again.
Mansur Gavriel Review FAQ
Why is Mansur Gavriel rated so low?
The 16 reviews on RetailCoupons.com reveal a pattern of serious issues. Shoppers report receiving bags with visible defects like leather chipping and stains, learning after purchase that the no-return policy is strictly enforced (even for damaged items), and experiencing unhelpful customer service when seeking remedies. Multiple reviewers also describe receiving used or worn items marketed as new.
What do shoppers praise about this brand?
Among the few positive reviews, shoppers commend the visual design of the bags themselves and the quality of packaging presentation. One shopper highlighted fast delivery and the aesthetic appeal of a drawstring Cabas bag, though even that reviewer noted the lack of a protective dust bag for storage.
Is the no-return policy clearly disclosed?
According to multiple reviews, the no-return policy exists but is disclosed in small, difficult-to-read text on the website. Shoppers report discovering this restriction only after purchase, leaving them unable to return items that arrived damaged, smaller than expected, or with quality defects, even during sale periods.
How does Mansur Gavriel handle customer complaints?
Reviewers describe inadequate responses to serious problems. When customers reported defects, the brand offered minimal discounts (sometimes lower than typical sale prices), suggested customers fix problems themselves, or refused accommodation altogether. Some shoppers felt the brand changed its story when pushback occurred.
Should I buy from Mansur Gavriel?
Based on the 16 reviews aggregated here, most shoppers advise against purchasing from this brand due to quality control failures, inflexible policies, and poor customer service. The risk of receiving a defective product with limited recourse appears substantial. If you do consider buying, carefully inspect items immediately upon arrival and be aware the no-return policy will likely prevent refunds.
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