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I ordered a sweater online and sent it back in perfect condition without ever wearing it. They claimed it arrived covered in feathers and lint and denied my return. The photos they showed me looked like it had been dropped on a dirty floor. When I called to discuss it, the person said she was the head of customer service and that was the only person I could speak to. I've filed a dispute with my credit card company and will never order from their website again.

The blouse I purchased was really disappointing. It was marked down from over $410 to about $220, but when it arrived the fabric felt cheap and the construction was sloppy. Even at the sale price, I expected much better quality. The materials and workmanship just weren't there. I'm sticking to established brands that I trust when shopping online now.

Their customer service is terrible. I've been waiting for weeks to get a refund that they supposedly processed already, but I never received it. I won't be ordering online from them anymore. They also added shipping protection to my order even after I removed it several times, and they didn't refund that extra charge either.

I'd give zero stars if possible. I bought a top in their store and ordered the matching skirt online since they didn't have my size. The skirt didn't fit, so I asked about a return for both pieces. They sent me a shipping label that cost $16, but then it expired. I tried calling the store multiple times with no response or follow-up from the sales rep I spoke with, and never got a replacement label. When I contacted customer service, they said someone from the store would call me back. Nobody ever did. Now I'm stuck with a $600 outfit I'll never wear.

This app is a complete scam. I invested based on what they promised, and for the first couple days I thought I could collect money. Then they kept asking me to recharge my account for each new task, saying I needed to upgrade to withdraw anything. Every level requires putting more money in. Total ripoff.

I typically shop online with them, but decided to visit their New York location. Not a single salesperson approached me or acknowledged me the entire time I was there, even though I was ready to make a substantial purchase. I left the store without buying anything. As a Black woman, I felt like I didn't fit what they were looking for as a customer. I won't be shopping there anymore.

The sales staff comes across as incredibly snooty and pretentious. There are plenty of other quality clothing brands out there that actually appreciate their customers and understand how important social media and word of mouth are. I'd rather support them instead.

Would give zero stars if I could. The sales staff push way too hard to get you to buy things. Plus the clothes are made in China with mass production techniques that show in the poor quality. I can't understand how they justify their prices when the garments are clearly inexpensive to make. Zara's a much better option - you can browse without pressure and actually find stuff you want instead of feeling guilted into purchases you don't need. The staff probably faces quotas on daily sales, which creates an uncomfortable shopping experience. Alice and Olivia needs to understand that today's customers want freedom to shop, not aggressive tactics.

First purchase from this brand and I'm really disappointed. The quality doesn't match the hefty price tag at all. A $500 polyester dress that feels like it's made with cheap materials? That doesn't make sense. I appreciate their messaging about empowering women, but charging premium prices for low-quality items doesn't feel empowering to me as a customer. The only positive thing I can say is that returning the item was straightforward. I'm definitely not coming back to shop here.

Their customer care team is rude and doesn't actually listen to what customers have to say. I'm really upset with the level of service I received from the representative I worked with. I've spent a lot of money with this company and given them plenty of chances, but today I'm done. Customer service clearly isn't a priority for them.

I was let down by both the quality of the clothing and the customer service. I ordered a skirt for over $300 that arrived with a tear in it. Customer service took two days to respond, and they didn't offer any solution or apology for the inconvenience. It was a hassle having to go to Fedex to ship it back, and I won't be ordering from them again.

I've bought plenty of items from this brand over the years, and their in-store customer service is decent. But the actual clothing quality is my real concern. Expensive pieces are falling apart after just a few wears. A grommet dress lost a grommet after three wearings. A patent leather mini had an eyelet come undone after four wears. My white leather mini got stained by black marks from the protective foam on the hanger. For the prices they charge, these things shouldn't happen. I'm basically done shopping there.

Zero stars would be more appropriate here. Looking for actual protective masks? Skip these. They're thin viscose with just 2 layers and won't provide the protection you need. They're designed to look cute, not to keep you safe, which is disappointing given the current environment. There's no pocket for a filter either. The company should prioritize safety over style and profit. I'm tossing mine. Try the Honest Company or look up FDA approved options like KN95 masks instead. Don't rely on Vogue or InStyle recommendations for these.

I've bought several of their masks over time and the quality and materials are all over the place. The first set was made in China, which disappointed me, but at least they looked nice and felt comfortable. My second order came from Thailand and was a totally different experience. The material changed completely, I got a color I never ordered, and it felt cheap. I'm not buying their masks again and don't recommend them to others.

I hate that I even have to give them one star because their customer service is literally the worst I've encountered. I ordered a mask on April 13th and realized my old address was still on file with Apple Pay, so I called customer service right after ordering to change my shipping address. They refused. I asked them to cancel the order so I could reorder with the correct address, and they said no to that too. By June 1st, I still didn't have it. Meanwhile I'd ordered and received masks from six other companies. I called again pleading with them to cancel, and again they refused. I've been a loyal customer with tons of their shoes and clothes from stores, but never again. I'm done with this brand for good because of how badly they handle customer issues.