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This company completely took advantage of me several years back, and I'm curious if they still operate this way. I booked a vacation and showed up 15 minutes ahead of the scheduled departure time. They told me my seats had been sold because they considered me late. The year before, I'd taken the same trip and arrived right as they were closing the gate with no issues. This time, they offered zero assistance. My entire family was standing there devastated because months of vacation planning were falling apart. Then an agent mentioned they had another flight in about an hour and if someone didn't show up, they could sell us those seats for a fee. Sure enough, an hour later they called me over and said there was a no-show, and for $250 per ticket we could get those spots. I paid it to save the trip. We sat down and got comfortable, and then a different family showed up with the same situation as mine, saying they were 15 minutes early. They got offered the exact same deal I just fell for.

Don't book with them! Their customer service is basically nonexistent and they only care about making money without any concern for safety. There was a travel warning in effect for that destination, or at least there was the day before my trip, and they're saying I can't get a refund. They offered no alternative solutions. This isn't my first problem with them and I should have paid attention to the warning signs the first time. I used to recommend them to people all the time, but if they're willing to prioritize profits over keeping customers safe, I can't support them anymore.

They're refusing to delete my personal account and information. I just created an account to look up a reservation I had made through a travel agent, not directly with them. I confirmed my identity with all my details. Now they won't remove it unless I have the reservation number, which I don't have since I didn't book with them directly. I've escalated this with the BBB and with my state attorney general's office. I want my account and data completely deleted.

This was the absolute worst. I'd give it zero stars if I could. They use deceptive pricing tactics. Their rates are way higher than booking directly with resorts or using other travel sites. I booked a resort and flights separately at different times, then they suddenly packaged it together without asking me or getting my permission. When I tried to cancel just the accommodations, they said I had to cancel the entire package. Dealing with them as a bride trying to plan was incredibly stressful. I have travel insurance so I don't need credits; I want my full refund. A customer service representative named Juillet refused to give me straight answers, and Daniella, who is supposedly a supervisor, wouldn't even speak to me on the date and time I called. Multiple guests of mine have already cancelled their bookings through them because of the ridiculous pricing. This has been my worst experience ever. If my remaining guests encounter problems, I'm looking into a class action lawsuit. Based on the other 178 negative reviews out there, we'd have a strong case.

I'd honestly give them zero stars if I could. This is a terrible company and a complete scam. I was required to book through them for a wedding resort stay. Just booking via them cost almost $1500 more than booking directly with the resort. I purchased travel protection too. Then a serious health issue came up and my doctor advised me not to travel. The struggle I went through trying to cancel that protected reservation was absolutely ridiculous. I sent doctor's letters and everything else I could think of, and they refused to refund me. I kept getting shuffled between different people and nobody actually helped. So I called my credit card company and disputed the charge. DO NOT USE THEM. They're not even accredited with the Better Business Bureau!

They arranged an air credit with United for me and my family totaling $2961. I developed stage 4 cancer and needed chemotherapy, radiation, and a stem cell transplant at a major medical center in Chicago. I sent them all my medical documentation and they rejected my claim. Then I went directly to the airline and they approved the reimbursement, but sent the credit back to them since they were the original booking agent from my payment. I've spent over 5 hours on calls with them multiple times and given them proof of the airline's reimbursement plus notes from my doctors. Now they're saying they need to call the hospital to confirm my treatment actually happened. This company is unethical and people need to know to stay away. They prey on vulnerable people.

They cancelled my resort reservation without giving any notice, so when I arrived in Puerto Rico, there was no room waiting for me. I've been waiting for them to respond. I've learned this happened to a few other people in my area around the same time. Still nothing from them. I'm really disappointed. Be cautious when dealing with these people. Their customer service is completely unresponsive.

This is the worst company out there. Their customer service is terrible. They're running a scam. My flight got cancelled and the airline sent them a $496 refund. They only gave me $198 and kept the rest. When I called them out on it, they denied even receiving the money, even though the airline sent them multiple confirmation emails. Do yourself a favor and don't do business with them. They're scammers, plain and simple.

We used them to arrange a vacation with flights through a major airline. Our first flight was delayed so badly that we missed our connecting flight by just 3 minutes. After an agent told us to run for it, my wife and I sprinted through the airport but didn't make it. They put us on the next available flight the following day, which was the last flight of the day to Jamaica. We lost our entire first day at the resort. After we filed a complaint with the airline, they asked for itemized bills from our resort stay. I've been trying to get that paperwork organized and have filed several complaints through their support email without getting a single response. When I spoke with a representative, they claimed they'd already emailed me everything I needed. That email never arrived.

What a total rip-off! We paid way too much for a trip from the DC area down to Liberia, Costa Rica. The price made us think we'd be getting luxury accommodations, but that couldn't have been further from the truth. Our travel arrangement was handled through a Baltimore-based agency. Three of us booked this trip and the room was incredibly cramped at maybe 300 square feet. Instead of the advertised queen beds, we got 2 full-sized beds and I ended up sleeping on a cot for all 4 nights. The bathroom situation was awkward with a see-through toilet door. The all-inclusive property itself, while staffed by friendly people, felt very basic and budget-minded. The meals were mediocre at best and the beverages were terrible. All those supposed perks we were supposed to get as preferred guests were completely misrepresented. We got curious and did some checking around. We looked at the resort's own website and found their top-tier room rates were only $800 per night. Then we checked airfare prices and found flights for less than $500 each even booking just 2 days out. Do the math: $800 times 4 nights equals $3200 for the room, plus $500 times 3 people equals $1500 for flights, and they charged us considerably more than that combined total.

Whatever you do, stay away from booking with them! I cancelled my Jamaica getaway and they tried to pocket my money. When I called to follow up, they refused to speak with me directly and insisted on only talking to my travel agent, who wasn't great either. I had to file a complaint with the BBB before they would actually discuss it with me and release my flight credit. There's still a chunk of money unaccounted for that they're refusing to explain in detail. Save yourself the headache and aggravation by choosing literally anyone else. These people need serious oversight. I'd give them negative stars if that was possible.

I booked an all-inclusive adults-only resort stay from December 8 to December 11, 2022. When we arrived, they informed us they had overbooked and moved us to a family resort run by the same company for 2 nights, then we stayed at the adults-only resort for our final night. I paid over $3000 for this getaway and didn't receive what I paid for. I have nothing against families, but my husband is a teacher and deserved a peaceful adults-only vacation.

I made a booking for a trip that cost over $3000 through a travel agent and had to cancel because of the pandemic. They gave me travel credits, but here's the thing: nobody bothered to explain that these credits would expire. Why do credits even expire when it's your own unused money? By the time I wanted to rebook just one month later, the credits were gone. I reached out to them asking for help dealing with this situation, and basically they just said to talk to the agent and that it wasn't their problem. They showed zero flexibility and didn't care at all. I'm looking into filing a dispute with my credit card company because this experience was unacceptable.

They're keeping money from an airline refund that should be in my account. I've had my travel agent reach out multiple times, and I've called myself, but my refund still hasn't arrived. At this point, I'm ready to take legal action.

I really should have looked at reviews before booking through them. I had a Florida reservation for January 2021 but had to cancel due to the pandemic. Just cancelling was painful. I had purchased travel protection because I knew cancellation was a possibility. A representative told me I had bought the wrong coverage type, so no refund, but I could get travel credit instead. I actually know I purchased the right protection, but they made me feel like I hadn't. Regardless, I accepted the credit. They said I could use it for rebooking with a deadline of the end of the year. That turned out to be wrong. When I tried to rebook, the credits weren't there anymore, and a new message said the deadline was December 1st. Calling customer service is completely pointless. They tell you they can't help, and when you ask for a supervisor, they literally say one might not even come on the line to talk to you. It's unbelievable. Please think twice before giving them your money.