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Arrived damaged. The fragrance bottle came without the spray cap.

Major problems with this order. Shipping took forever. Quality was disappointing across the board. The mascara was thin and watery. Multiple lipsticks arrived broken. I complained and they claimed I got the wrong shipment and promised to fix it. They never did. When I asked for a refund, they stopped responding to my messages. Steer clear of this company, they're awful to deal with.

Terrible value for such a steep price. I paid 555 pounds for a small clutch and after wearing it just twice with only my phone, lipstick and comb inside, the interior lettering started rubbing off. It now looks cheap and fake. The person who handled my repair kept the bag for over two months and refused to honor any warranty coverage, basically telling me there was nothing they could do before returning it damaged. The attitude and lack of care was shocking. I've bought ten pound bags from discount shops with better durability. This is unacceptable and I'm taking legal action.

Really let down by this bag. The leather quality was poor and started showing discoloration just a couple months after receiving it. The chain strap also scratched and damaged the leather in multiple spots. For a three thousand dollar bag, the quality of the materials just doesn't justify the price, especially since it's made from lambskin. I contacted customer service and they sent the bag out for repairs. They fixed some of the discoloration but ignored the chain damage completely. The representative assigned to my case was nice at first, but when I followed up after two weeks without hearing anything about my bag's status, she became defensive and dismissive. Her attitude shifted completely after I raised concerns. The overall experience really soured me on the brand and material quality. I'd warn anyone against buying leather from this label. You're overpaying for something that doesn't hold up.

Shocking experience for a supposedly luxury brand. It's been six months waiting for a simple bag strap repair. Zero communication about delays or any apologies. When the bag finally came back, they'd attached the wrong strap. Nobody from their in-house team was there on Sunday to fix it. They said someone would call within the week, and also told me the adjustable shoulder strap I requested wasn't possible (even though we'd discussed and agreed on it beforehand). Two weeks later still nothing is fixed, no apologies, and I've had to escalate with the brand just to get answers. Completely unacceptable. Not worth the wait or the frustration.

Had a terrible luxury experience at their location in Hong Kong. I purchased a bracelet in early 2024 that kept sliding off my wrist, so I brought it back to the shop. They shipped it to their France facility for repairs. When it came back, they said it couldn't be fixed and offered an exchange instead. The replacement was pricier, so I had to pay extra. Within months, the new bracelet started turning black and tarnishing badly. I returned it again, and once more they said they couldn't repair it and suggested another exchange. Since I didn't want anything else, I requested a refund. After weeks of going back and forth with their customer service team, I kept getting the same response: no refund possible. They refuse to acknowledge responsibility for the defects, won't explain their reasoning, and won't budge on the refund. This has been the worst luxury brand experience I've ever had.

The boots and shirts are fantastic. Definitely among my preferred brands overall.

Love the boots and shirts. These are some of my go-to items from this brand.

Misleading marketing on their website. They advertise free gifts when you spend a certain amount, but it's not true. I spent 400 and received nothing free. Plus if you return something, you have to pay for shipping. Watch out before ordering.

Disappointed with how complicated their returns process is for such a high-end brand. I ordered some sandals that ended up being the wrong size, so I tried to return them. The website's return system kept glitching when I tried clicking through. Since I was nearby, I went into the store to handle it in person, but they had trouble locating my order in their system. I had to email them a screenshot of my receipt. For a luxury brand, I expected much better. Most other companies make returns straightforward and hassle-free. Still waiting to see how long the refund takes.

The staff at their Tokyo store showed me genuine professionalism and warmth during my visit in October last year. They went out of their way to be helpful and attentive. Really grateful for the experience.

Got wonderful, professional and courteous service when I visited their Tokyo location last October. The team there was attentive and made my visit smooth. Much appreciated.

Had to bring back my pricey handbag to get a small repair done. They agreed to fix it but said it would take three months. I'm still waiting and it's been way longer. For what I paid, they should have offered a replacement or my money back. I've seen other customers mentioning they waited even longer, like six and a half months. With prices this high, service like this is unacceptable.

Disturbed by their choice of models in advertising. The model appears unhealthy and androgynous in appearance. This kind of imagery is damaging and sends a harmful message to young people. I'm pretty sure there are guidelines against this sort of thing. It's awful to see a brand promoting such unhealthy standards. I won't be purchasing from this company until they stop this advertising approach.

Got a beige and white loafer but there's a serious problem. The inside sole underneath the protective covering is cracked and breaks apart when you walk. Paid 350 dollars for this.