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I reserved and paid for a car a week earlier to drive my 5-year-old grandson home across 2000 miles. An hour before my 9 AM pickup, they called saying no vehicles were in stock. They mentioned maybe something would open up later that afternoon, which didn't help given my tight timeline. I had no choice but to use my own older V8 truck instead. Halfway through the drive, it broke down costing way more than the rental would have, plus extra gas expenses. Their only apology was offering to cancel the reservation. Never using this company again. I'd normally go with Enterprise, but they had nothing available either. The customer service here is awful.

I reserved and paid for a car a week earlier to drive my 5-year-old grandson home across 2000 miles. An hour before my 9 AM pickup, they called saying no vehicles were in stock. They mentioned maybe something would open up later that afternoon, which didn't help given my tight timeline. I had no choice but to use my own older V8 truck instead. Halfway through the drive, it broke down costing way more than the rental would have, plus extra gas expenses. Their only apology was offering to cancel the reservation. Never using this company again. I'd normally go with Enterprise, but they had nothing available either. The customer service here is awful.

My insurance company arranged a rental with the Perth location while my car was being repaired. Everything went smoothly from start to finish. The staff member at the desk was accommodating and made the whole process pleasant. I rent cars pretty frequently, and this ranks as one of my best experiences.

We rented a vehicle from the airport location from March 8th through March 12th, both pickup and return at the same lot. The same agent handled both transactions but never performed a walk-around inspection. They just handed us keys and pointed to the lot. We parked it safely off the street in a driveway while staying nearby, only using it for short drives. When we returned it to the exact spot, there was no inspection done then either. I'm concerned because I was never shown any existing damage before renting and never documented the vehicle's condition at pickup. Without a pre-rental walkthrough, I shouldn't be held responsible for any damage that might have been there beforehand or happened after we returned it.

We rented a vehicle from the airport location from March 8th through March 12th, both pickup and return at the same lot. The same agent handled both transactions but never performed a walk-around inspection. They just handed us keys and pointed to the lot. We parked it safely off the street in a driveway while staying nearby, only using it for short drives. When we returned it to the exact spot, there was no inspection done then either. I'm concerned because I was never shown any existing damage before renting and never documented the vehicle's condition at pickup. Without a pre-rental walkthrough, I shouldn't be held responsible for any damage that might have been there beforehand or happened after we returned it.

We rented a vehicle from the airport location from March 8th through March 12th, both pickup and return at the same lot. The same agent handled both transactions but never performed a walk-around inspection. They just handed us keys and pointed to the lot. We parked it safely off the street in a driveway while staying nearby, only using it for short drives. When we returned it to the exact spot, there was no inspection done then either. I'm concerned because I was never shown any existing damage before renting and never documented the vehicle's condition at pickup. Without a pre-rental walkthrough, I shouldn't be held responsible for any damage that might have been there beforehand or happened after we returned it.

I booked a vehicle for pickup at a location after my flight landed at 4:15 PM, scheduling it for 4:45 PM. My flight was delayed and didn't touch down until 4:45, so I called asking if I could grab it at 5:07 instead, just 22 minutes later. They refused. I was transferred to a national line who basically said sorry, you might not even get one tomorrow either. They took my 700 dollars but gave me nothing. I had to pay another 700 to rent from a different company. They could have waited ten minutes or provided the vehicle the next morning without losing anything.

I dropped off my rental on Friday at 1 PM but the account wasn't closed until the next day. They charged 390 dollars that came directly from my account. Originally, they placed an 815 dollar hold when I picked up the car. According to their policy, holds should be released 72 hours after returning the vehicle. By Tuesday, it had been four days with no release. When I called, first they said my bank needs 7 to 10 days, then they gave me a number to share with my bank claiming the funds would be released, which my bank said wasn't valid. Then they said it takes four business days. I offered that my bank could fax documentation with my info to release funds by the next day, but they said they couldn't do that. The whole operation feels sketchy. I got a dirty car and paid for it anyway. Plus they claimed the tank was full when I picked it up but expected me to return it equally empty.

I dropped off my rental on Friday at 1 PM but the account wasn't closed until the next day. They charged 390 dollars that came directly from my account. Originally, they placed an 815 dollar hold when I picked up the car. According to their policy, holds should be released 72 hours after returning the vehicle. By Tuesday, it had been four days with no release. When I called, first they said my bank needs 7 to 10 days, then they gave me a number to share with my bank claiming the funds would be released, which my bank said wasn't valid. Then they said it takes four business days. I offered that my bank could fax documentation with my info to release funds by the next day, but they said they couldn't do that. The whole operation feels sketchy. I got a dirty car and paid for it anyway. Plus they claimed the tank was full when I picked it up but expected me to return it equally empty.

Renting from the Marrakech office turned into a nightmare from beginning to end. The rental terms are confusing and overly detailed, almost like reading a legal document. The rules are also different from other rental companies, making the whole thing feel confusing. When I got there, my debit card wasn't accepted for the deposit, even though most other companies take it no problem. The only option they gave was to pull the entire deposit from my account, around 1400 euros, which was incredibly stressful. Just getting the paperwork done took almost two hours because of the payment situation. During my rental, another vehicle hit mine from behind. I filed the official accident report which clearly stated the other driver was at fault. Instead of sending someone to investigate, they told me to wait for a police officer, which took several hours and killed valuable time. Afterwards, the insurance company confirmed I had zero liability. Still, Hertz tried to hold me responsible anyway.

Renting from the Marrakech office turned into a nightmare from beginning to end. The rental terms are confusing and overly detailed, almost like reading a legal document. The rules are also different from other rental companies, making the whole thing feel confusing. When I got there, my debit card wasn't accepted for the deposit, even though most other companies take it no problem. The only option they gave was to pull the entire deposit from my account, around 1400 euros, which was incredibly stressful. Just getting the paperwork done took almost two hours because of the payment situation. During my rental, another vehicle hit mine from behind. I filed the official accident report which clearly stated the other driver was at fault. Instead of sending someone to investigate, they told me to wait for a police officer, which took several hours and killed valuable time. Afterwards, the insurance company confirmed I had zero liability. Still, Hertz tried to hold me responsible anyway.

Renting from the Marrakech office turned into a nightmare from beginning to end. The rental terms are confusing and overly detailed, almost like reading a legal document. The rules are also different from other rental companies, making the whole thing feel confusing. When I got there, my debit card wasn't accepted for the deposit, even though most other companies take it no problem. The only option they gave was to pull the entire deposit from my account, around 1400 euros, which was incredibly stressful. Just getting the paperwork done took almost two hours because of the payment situation. During my rental, another vehicle hit mine from behind. I filed the official accident report which clearly stated the other driver was at fault. Instead of sending someone to investigate, they told me to wait for a police officer, which took several hours and killed valuable time. Afterwards, the insurance company confirmed I had zero liability. Still, Hertz tried to hold me responsible anyway.

I'm a dedicated loyalty member with thousands in rentals over six months, and I'm really let down by how this rental was handled. When I arrived 35 minutes early, the counter charged me 48 dollars that was never mentioned beforehand. Wanting to change my return location by just 15 miles added a surprise 99 dollar fee. On top of that, website and app glitches kept me from redeeming my loyalty points. When I tried getting help from customer service, communication problems made it impossible to book. Three days later when the systems finally worked again, prices had gone up and points costs changed. These issues and hidden charges mean I'm looking elsewhere.

I'm a dedicated loyalty member with thousands in rentals over six months, and I'm really let down by how this rental was handled. When I arrived 35 minutes early, the counter charged me 48 dollars that was never mentioned beforehand. Wanting to change my return location by just 15 miles added a surprise 99 dollar fee. On top of that, website and app glitches kept me from redeeming my loyalty points. When I tried getting help from customer service, communication problems made it impossible to book. Three days later when the systems finally worked again, prices had gone up and points costs changed. These issues and hidden charges mean I'm looking elsewhere.

I rented from the airport location in Santo Domingo. My online quote was 272 dollars. When I got to the counter, staff insisted I had to buy extra insurance at 32 dollars daily to get the keys. They wouldn't hand over the car without it. Looking back at my booking details, nothing said this was required. I reached out to customer service afterward, but they just pointed to my signed paperwork without explaining why I was told it was mandatory. This feels like they misrepresented an optional add-on as something I had to buy, and I want a refund for that insurance charge.