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I'm really let down by how they handled my order. I paid for something upfront on March 17th with a promised delivery date of March 19th. It's been more than a week now and still nothing. When I call support, instead of helping, they just keep pushing me to cancel or reschedule. Why would I do that when I already paid for it? Their delivery partner is awful too. They barely call properly. I keep getting 'customer unavailable' notifications but I never actually got a real call. They either give one quick ring and hang up or don't call at all. By the time I can react, they've already stopped calling and then they say I wasn't available. This just happened again today. They can't seriously expect everyone to hold their phone 24 hours a day waiting. At minimum, they should call properly and try more than once. This whole experience has been frustrating and unprofessional. I'd never recommend them to anyone.

The delivery partner marked my package as delivered when it absolutely was not. I never got my order. When I went to support with this issue, they basically said there's nothing they can do because of some stupid 5 day waiting period policy. They won't even check what actually happened with the courier. That day was a nightmare and now my money's gone. They're hiding behind this policy instead of investigating with the delivery company. The driver marked it as delivered but never gave me an access code, so how did they even complete the delivery? They just won't cooperate.

My order got cancelled by the delivery partner without asking me first. I didn't approve this cancellation and their system won't let me cancel on my own, but somehow they can do it.

They have a solid reputation for makeup.

I'm very frustrated with how they handled my return and refund. I purchased two high-end fragrances for over 33k in early February and received them the next day. I contacted support right away because something wasn't right and requested a return. The items got picked up about a week later. I got an email saying my refund was processing and should hit my original payment method in five working days. Still waiting. Every time I reached out for an update, they gave me the same timeframe or said to check with my bank, but my bank had no record of any refund attempt coming from them. No tracking reference was provided either, so there's no way to trace it. The worst part is how they refused to take responsibility. I spent weeks asking for answers and all I got were copy-pasted responses. This was a debit card transaction, so the money came straight from my account.

My experience with their support and refund process was really disappointing. I ordered two designer fragrances totaling over 33k and received them on the 8th. Something was wrong, so I immediately asked for a return. They picked everything up on the 14th and sent me a confirmation that the refund was being processed and would show up in my account within 5 business days. That never happened. When I kept following up, I got the same vague responses about waiting 48 to 72 hours, but nothing actually changed. At one point they told me it was processed and to call my bank, but the bank said they never got any refund request from the company. They also refused to give me a reference number to track anything. It's impossible for the bank to find anything without that. What really frustrated me was how they kept deflecting responsibility. I had to chase them down constantly, and all I got back were generic template responses instead of actual help. Since I paid with a debit card, this was money directly out of my account and I still don't have it back.

Ordered some items that were delayed and then the company lost them. They said they'd refund me. Their whole operation is broken and the staff is incompetent. I warned them multiple times that I'd be unavailable after a certain date if they kept delaying, but they didn't listen. They ended up calling when I was outside the country. Terrible. I'm still waiting for them to complete the refund. Also, honestly, a lot of what they sell feels fake, especially popular shoe and sportswear brands.

I ordered some beauty items that never got to me on time. Eventually they admitted they lost my package and offered me a refund. But their system is super messy and the people who work there are terrible. I specifically told them multiple times that I wouldn't be available starting on a certain date, but they kept dragging it out and then tried calling me when I was traveling out of the country. Seriously unprofessional. They still haven't finished processing my refund. Also, a lot of the stuff they sell is counterfeit. Especially athletic brands like the ones they have.

They won't give your money back when something gets lost in transit. All you get are templated sorry emails or they try to pin it on you.

If your item disappears during delivery, don't expect them to refund you. They just send you apologetic emails back and forth or try to blame you for what happened.

They're tricking customers with fake deals advertised on their app. Skip ordering from them and the other similar site too.

This company is basically running a scam. The return process is intentionally made difficult and annoying. I tried returning something multiple times through email and phone, and I gave them everything they asked for including photos of the product, photos of the packaging, and my receipt. They still rejected my return and said I didn't provide all the details, which is completely false. The app just changed my status to rejected one day without any real reason. I spent 20k on two perfumes and clearly met all their requirements but they still said no. This has been infuriating and shows how dishonest this company is. I'm telling anyone who reads this to be careful ordering here. Their return system doesn't protect you and makes everything way too complicated. I'm only writing this because I'm genuinely frustrated by how they treated me.

They advertise super fast shipping, but in reality there are constant delays. You end up having to contact their help desk repeatedly just to get your order moving. Their customer service is pretty useless and just keeps saying sorry without fixing anything. This is the second time it's happened to me and I'm done dealing with it. I'm frustrated beyond belief trying to get my purchases. Please don't give them your business because they'll just keep stringing you along.

I bought a product that caused problems and I'm really upset with how the company responded. Their management doesn't care at all. The way they handle concerns is lazy, unprofessional, and insulting. They ignore complaints or take forever, and nobody is actually accountable. The team members don't seem responsible, they can't communicate, and they don't care about keeping customers safe or happy. Instead of actually solving anything, they just make excuses and waste your time.

Their Fashion division has a horrible return process. I received the wrong item and trying to get it back has been a pain. Since the 20th of December, nobody has shown up to pick it up even though I've asked multiple times. All I get are the same copy-paste emails saying someone will come collect it. Has anyone else run into this problem with their Fashion section? What ended up helping you resolve it?