Herschel Supply Co. Coupons & Promo Codes

Terrible customer service. My order sat for over a month with zero updates. When they finally reached out, they said it got lost during shipping and then stopped responding to me completely.

Ordered a backpack online but got sent the wrong size. Since they only do refunds and not exchanges, I had to ship it back at my own expense. Then I placed a second order and the same thing happened - wrong size again. The whole situation has been super aggravating and a huge waste of time. Now I'm stuck having to reach out to their support team, fill out return paperwork, and shell out $10 to send it back for a mistake that wasn't my fault. Really disappointed with their quality checking and how they handle customer issues.

The fake leather on the handles started peeling off after minimal rain exposure and now it looks gross. I tried using their lifetime warranty claim process but got shut down completely, with them saying it's not actually a material problem. Pretty shocking for a bag at that price point. Can't recommend them because the materials aren't good quality and honestly they just don't care about standing behind what they sell.

Ended up returning the backpack. Way too large to work as a laptop carrier for my 14 inch device. The front pocket is hidden away and awkward. Getting items in and pulling them out is a hassle. Watch out for the shipping charges too. It's almost $10 to order and $5 to send back, not counting taxes.

I sent back a rucksack because it didn't meet expectations. Getting my refund took 8 weeks, almost 40 emails, and 4 separate customer support chats. Their support team is honestly the worst I've dealt with. The return process itself was also a nightmare. What's more, they asked me to leave feedback on my purchase, so I did with some constructive comments about the product, but they never posted it. Looking back now, I wish I'd waited until after this whole refund ordeal to review them because I'd give them an even lower score. I will never buy from them again and I tell everyone else to do the same.

Got the Lego botanical medium pack on Friday and it showed up today which was Wednesday. The service was fantastic from beginning to end, plus the style and build quality are really fantastic.

Would give zero stars if possible. I bought a backpack and a daypack, the daypack was the wrong item and the backpack had damage. I tried calling them but couldn't reach anyone. Plus they don't have support available in my area. I sent both items back and opened a claim with my payment processor. They're so brazen that they actually told my payment processor I kept the daypack and refused to refund it, even though their own tracking shows they got both packages back. What are they doing? This is ridiculous and I'm done with this company forever. I used to think bigger companies would be more reliable than smaller ones, but they clearly just want to make money however they can. As if they weren't already making plenty, they squeeze every dollar they can from customers. Really disappointing.

Absolutely horrible service. My backpack came in with ripped seams. When I called customer service about it, they said I'd have to cover return shipping myself with no refund. I'm going to dispute the whole charge with my credit card company. Don't do business with these people.

This is hands down the worst customer service experience I've ever had.

Their return policy is completely unfair. That's something you should be aware of before buying.

Bought a commuter backpack that turned out to be too small for my laptop so I asked about returning it. They won't take returns in stores and their process is unnecessarily complicated. I asked for the return in mid January and right away went to ship it back, spending $18 in postage. A month later I followed up since I hadn't gotten word they received it, even though tracking showed delivery in early February. I reached out several more times and got replies saying they're in a hectic season. But they never actually got back to me after that and my refund never came through.

Total waste. The worst company ever. Zero customer support available. Call and you won't get anyone. Try live chat and they'll tell you nobody's there. Send an email and expect no response. For the price you pay for these items, you'd think they'd actually support what they sell and have real customer service available.

They posted this review on their site and removed it right away. Funny how they have staff ready to take things down but won't actually help customers. Here's what I said: My Medium Trade case fell apart the minute I used it one time. It's supposed to be covered under warranty but Herschel won't address my warranty request or any of my follow up messages. Nobody picks up the phone, they just tell you to email. Check their social media pages and you'll find tons of people in my situation leaving comments on their Instagram trying to get anyone to respond. The stuff itself isn't great quality, but the support is even worse. I've never seen anything like this before. Don't waste your money here unless you want to spend hours trying to get help with a warranty issue.

Went to check out and got a message saying I should buy today to make a deadline. I needed it by that date so I completed the purchase without paying extra for faster shipping. Two days later it still hadn't gone out and the delivery window slipped two days past the original timeframe. Nowhere did it say this was the soonest you could get it. It just said "receive by" which naturally means that's the latest it would arrive. They used misleading language to make a guarantee they clearly didn't plan to follow through on. When I complained, they refused to take responsibility or even fix how they word it. Support just told me what was obvious and didn't seem to care one bit. Then they said they'd only check in if my package doesn't show. They don't care about their shady practices. STAY AWAY FROM THIS COMPANY.